STEEVEN LAING Bilingual (english & french)

Montreal, Quebec 514-***-****

adzgo1@r.postjobfree.com

SKILLS

§ IT Support

§ End-User Support

§ Business Development

§ Technical knowledge: CRM / ERP

§ Product Presentations

§ Account Management

EDUCATION

Bachelor degree in Visual and Media Arts 2014

Université of Québec in Montréal, Montreal (Quebec) Université of Paris 1 (Panthéon-Sorbonne), Paris (Île-de-France) (student exchange) 2013 EMPLOYMENT HISTORY

Application Specialist 2022

360.Agency, Montreal (Quebec) October 2022 to Present

§ Detecting issues and investigating ways to resolve them & assessing the pros and cons of possible strategies

§ Compiling and presenting information orally, visually and in writing

§ Implementing agreed solutions

IT Consultant 2022

Gurus Solutions, Montreal (Quebec) March 2022 to October 2022

§ Resolving technical design of our customers’ requests

§ Developing complex enhancements to our existing platforms

§ Investigating issues and fixing errors Delivering successful implementation projects Inside Sales Representative 2018-2020

John Brooks Company, Laval (Greater Montreal Area) (Quebec) November 2018 to October 2020

§ Building customer relationships focusing on target accounts

§ Keeping customers informed of status of orders, inquiries, shipments, problems, etc.

§ Provide quotations and pricing (analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability and time sensitivity are the highest priority Account manager / Sales representative 2017-2018

Novexco, Laval (Greater Montreal Area) (Quebec) July 2017 to October 2018

§ Target and qualify new and potential clients

§ Carrying out business development on the local territory

§ Achieve and exceed sales objectives by promoting our products and services and presenting customized solutions to customers

Staffing manager 2016-2017

Robert Half, Montreal (Quebec) January 2016 to June 2017

§ Carrying out business development on the local territory

§ Provide follow-up on client mandates

§ Ensure exemplary customer service with both employers and applicants Sales representative 2008-2015

Sears, Rosemere (Quebec) August 2008 to January 2015

§ Satisfy and expand demand for electronic products

§ Participate in promotional and customer loyalty activities

§ Actively attend all meetings and sales trainings PARTICIPATION HISTORY

Volunteer at RIPA 2014 (Interuniversity Meeting current performance) 2014 University du Quebec of Montreal (Pavillon Sherbrooke), Montréal (Québec)

§ Greet and inform guests and guest artists

§ Take care of ticket sales

Participant of the project « Destination Belgique » 2011 Carrefour Jeunesse-Emploi Thérèse-de-Blainville, Sainte-Thérèse (Quebec)

§ Attend workshops pre-placement in Belgium

§ Participate in social and personal development training

§ Organize and conduct fundraisers

§ Realize a socio-professional training period of 14 days

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