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Case Manager Customer Service

Location:
New Orleans, LA
Salary:
Open to discuss
Posted:
September 04, 2023

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Resume:

GLYNIS G. JOHNSON

NEW ORLEANS, LA *****504-***-**** • adzgm7@r.postjobfree.com

Professional Summary

Innovative and task driven professional. Looking to obtain a position in a results-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

Work History

Manager, 01/2019 to Current

Akoi Properties LLC – New Orleans, LA

Residential property management, navigate the complexities of affordable housing, rent and deposit collection, maintain work orders, lease enforcements, property inspections, organize maintenance staff, yearly operating budget, consulting for remodels and flips, maintain payroll and accounts receivables.

Sr. Communications Specialist, 01/2011 to Current

City of New Orleans/Aviation Board – Kenner, LA

Disaster Reservist, 01/2010 to 01/2012

Security/FEMA – Washington, C.

Assist disaster victims in the process of recovery. Director, 01/2009 to 01/2011

Butterflies Daycare – New Orleans, LA

Family childcare provider also taught growth and development skills. Substitute Teacher, 01/2010 to 01/2011

Recovery School District/Kelly Educational Services – New Orleans, LA Case Manager, 01/2008 to 01/2009

Odyssey House of Louisiana – New Orleans, LA

Family resource provider and case management services to needy families on the DHAP program. Case Manager, 01/2007 to 01/2008

Urban League – New Orleans, LA

Assist clients with accessing community resources, case management services and data entry. Office Manager, 01/2007 to 01/2008

Digital Cable and Communications – LA

Supported the operations manager in the daily management of 19 technicians Submitted claims for financial reimbursement

Payroll, accounting and daily administrative duties. Property Manager Intern, 01/2006 to 01/2007

Metro National Apartment Community – Houston, TX

Complied with county laws as it relates to fair housing, conduct property condition evaluations, collected and processed rents, serve eviction/late notices, showed units to potential tenants and all aspects of property management.

Sr. Communications Specialist, 01/1997 to 01/2005

Assisted the supervisor with shift operation, train new employees, received and dispatch aircraft, medical, fire, hazmat and law enforcement emergencies Monitor security checkpoints, access control, call taking and heavy customer service Also completed work orders and assists Airport Operations with the daily management of the airport.

Education

2011

APCOA certification: 2008

Multi-Family Property Management: 2007

Houston Community College - Houston, TX

Loan Officer: 2006

Champions School of Real Estate, Inc - Houston, Kenner, TX, LA NIMS, Disaster Preparedness, Department of Homeland Security Bachelors of Science: Business Management, 2004

University of Phoenix - Metairie, LA



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