Data Entry Center Manager

Katie Ringle

**** ******* ** *****, ** *****

Phone: 813-***-**** E-Mail: *************@*****.***

Experience

CSL Plasma

Fayetteville, NC May 2021-Present

Assistant Center Manager

Provide coverage in the absence of the Center Manager

Conduct employee performance reviews

Address donor and employee concerns

Monitor/ assist in meeting KPI business goals

Support learning and development of new and existing staff

Provide and execute ideas for upcoming events for donors

Center promotion activities and community reach out delegation and participation

Conduct regular staff and leadership meetings

Assist in areas of production

Hire new staff to support exponential growth.

CSL Plasma Aug 2016-May 2021

Tampa, FL

Jan 2020-May2021

Management Trainee of Operations

Completed Leadership Foundations/essentials training classes

Worked as center coverage for Pinellas Park 139 as well as Tampa 109

Implemented Donor Floor Leadership Boot Camp

Created Tampa Marketing Team to attract new and lapsed return donors to increase collections including a close partnership with surrounding businesses.

Created new employee rewards programs and incentives separate from e-rewards.

Complete Daily/Weekly/Monthly items on the Management Checklist

Facilitate employee movement as needed to lower donor waiting times by utilizing cross trained employees.

Assist in areas of production as needed.

Working closely with QA and other leadership members to ensure the center is running smoothly.

Group Lead Donor Floor/Phlebotomist July 2018-Jan 2020

Maximized donor flow by allocating staff and resources to appropriate center areas for tasks

Trained all new Donor Support Technicians and Phlebotomists according to CSL Plasma’s SOPs and Work Instructions

Monitored donors for any potential donor reactions and attends to any reactions

Made any necessary adjustments on venipunctures to decrease donor processing times, i.e., no flows and re-sticks

Traveled to sister CSL centers providing valuable coverage and support

Group Lead Reception July 2017-July 2018

Assigned breaks and lunches to all Reception Technicians

Maintained donor flow and employees

Assisted qualified donors in completing the screening process

Donor Callbacks to provide useful information about upcoming visits

Referred donors to medical staff when appropriate

Educated new donors on the therapeutic uses of products made from donating plasma

Reception Technician Aug 2016-April 2017

Screened donors to ensure donor suitability for the donation process

Complied with CLIA regulations for hematocrit and total protein testing

Performed Proficiency Testing and passed with 100%

Skills

Communication, time management, data entry, Microsoft Office, dependability, patience, conflict resolution, multi-tasking, problem solving, independently motivated, teamwork, leadership, critical thinking, positive attitude, punctual

Education and Certifications

Brewster Technical College 2011-2012

Tampa, FL

Certified Pharmacy Technician

Tampa Bay Technical High School Aug 2005-May 2009

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