AKHILA GONGULUR

Email Id: adzgl3@r.postjobfree.com

PH NO: 572-***-****

PROFESSIONAL SUMMARY:

Around 5+ years of experience as salesforce administrator and Business Analyst.

Work closely with sales management to inspect sales process quality and prioritize improvements.

Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting.

Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope and providing support for the day-to-day management of Salesforce.com.

Defined the lookup relationship and master-detail relationship on the objects that help in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively. Aided in the formation of a new sales department by tracking, analyzing, and reporting performance metrics.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Opportunities. Coordinated with users to determine requirements and prepared design documents.

Created various Custom Objects, Custom Labels, Validation rules, Record types, Custom tabs, Workflow rules, and approval processes including Field updates and email alerts.

Experience in bulk Data mitigation from Excel, MS Outlook, and Legacy systems to Salesforce.com using Data Loader, Import Wizard.

Developed complex security structure using a combination of criteria-based sharing rules, profiles, and roles. Generated a ten (10) percent productivity increase in Digital Imaging Department after redesigning and automating the document imaging workflow process.

Developed reports, queries, and forms throughout corporation identified opportunities for improvement within the Salesforce application tools environment.

Have good experience in requirement gathering. Also familiar in creating sprints, stories, features, tasks, bugs, Epics and spikes.

Hands on experience with scrum tools like Jira and Azure devops.

Experience with the installation and configuration of the latest version of JIRA and Confluence.

Good Understanding about scrum and can run scrum meetings. Hands on experience with SQL server2016 and Tableau report.

Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments.

Interacted with user groups to derive the functional requirements. Performed System Analysis and Design using Uml.

Quick Learner, Outstanding team Player, strong orientation towards technological advance. Excellent communication and inter-personal skills.

Followed agile scrum methodology and agile meetings.

Excellent Verbal and written communication.

Technical Skills:

Salesforce.com

Apex, Visualforce, SQL, Validation rules, Email templates, Formulas, Apex Triggers, Workflow and Approvals, App exchange, salesforce.com, Web services, Apex data loader.

Business Processes

Requests and Activities, Opportunities, Leads, Quotes and proposals, Campaign Management, Case Management, Approval processes, Sales processes.

Data Migration skills

DataLoader.io, Data Migration, Salesforce.com, Import Wizard.

Data Base

SQL server 2016.

Web Technologies

MS outlook, XML, HTML, XHTML

Methodologies

Agile methodology

Experience:

Client: McKesson Houston, TX Jan 2023 -Till Now

Role: Salesforce Admin/ Analyst

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Create, Quote Templates, Configure Product Rules and other CPQ features.

Involved in Implementation and Design of Cases and Issue with Order Management and Product Return module.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.

Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Created various Custom Objects, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Salesforce, Data loader, Workflow and controls, Field level security, Import wizard.

Client: Partners Healthcare, MA Apr 2022- Dec 2022

Role: Salesforce Administrator/Analyst

Responsibilities:

Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.

Interacted with various business team members to gather and documented the requirements.

Prepared technical documents and implemented the requirements on Salesforce.com platform.

Worked on various salesforce.com standard objects like Accounts, Contacts, Lead Cases, Opportunities, and Campaigns.

Designed, Implemented and deployed the Custom objects, Custom Fields, Page layouts, Custom tab, and Components, to suit to the needs of the application.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Set up Assignment rules, Web-to-Lead and Auto-Response rules.

Configured validation rules based on business requirements.

Created custom reports used Tabular, Summary and Matrix reports.

Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Applied workflow processes, workflow actions and time dependent workflow actions.

Used Apex Data loader for bulk import and export of data.

Configured and integrated Salesforce for Outlook.

Customized Apex Triggers, Apex Classes, Apex Test Methods and Visualforce Pages.

Created and maintain azure devops dashboards security policies, resulting in a 50% reduction in security incidents and a 30% increase in compliance with industry standards.

Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.

Environment: Salesforce, Apex Data Loader, Salesforce for Outlook, Email to case. Web to lead.

Client: Apstol Global Tech Private Limited, India Aug 2017 – July 2021

Role: Salesforce Administrator

Responsibilities:

Accountable for the administration of Salesforce sales data reporting, commissions reporting and legal contracts.

Ensured customer satisfaction by communicating the benefits of new Salesforce release features and resolved issues during, and after releases.

Used Salesforce Reports and Dashboards, Lead Management, Campaign Management, Contracts, and Customer Service/Cases.

Implemented enhancements on standard Objects including Campaigns, Leads, Accounts, Contacts, Opportunities quotes, and activities.

Interacted weekly with business units and business owners to understand business processes and key requirements, and proactively worked to resolve client issues.

Created Master-Detail Relationships to implement Roll-up Summary Fields to aggregate data from child records on the parent.

Involved in user setup, profiles and roles, customization of objects, fields, record types, page layouts, and validations and Perform functions like user management, profiles, roles, permissions, rules, assignment rules, and queues.

Create custom formula fields, email services, approval processes, and field updates according to application and business requirements.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Customized page layouts for campaigns, leads, opportunities, contacts, cases, and accounts depending upon user roles, and groups. Created workflow rules and defined related tasks, validation rules, auto-response rules, approval process, email alerts & templates, and field updates.

Used data loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Customized reports in Jira for different teams to represent agile board statuses and key metrics.

Worked with management, business users and developers to understand and specify report requirements.

Responsible for documenting new processes/procedures & requirements for new markets.

Responsible for soliciting and gathering functional and non-functional requirements.

Responsible for process flow documentation, use case Documentation (as needed) for all assigned projects.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports and Custom Objects, Custom tabs, Email Services and Data Security Controls, Jira, SQL Server 2016.

Certification:

Certified Salesforce Administrator (201) April 2023.

Earned Trailhead badges and continuing.

Education:

Bachelor of Science in Agriculture, Aurangabad Maharashtra, India, May 2017.

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