Tiffany Philson

*** ******** **. *********, ** · 828-***-****

adzgj6@r.postjobfree.com

Customer service-oriented and incredibly sufficient in facilitating support and handling fast-paced workplace operations. Sturdy organizational and communication skills with the ability to concurrently direct multiple business affairs. Advance in understanding customer needs with diligent attention to detail resulting in advanced customer service and high levels of client satisfaction. Excellent team player with a positive attitude. Skilled in greeting patients, scheduling appointments, and preparing charts.

EXPERIENCE

PATIENT RELATIONS SPECIALIST MARCH 2021-PRESENT

Asheville Eye Associates

●Creates, reconciles, and monitors patient records

●Handles incoming correspondence, email, and phone calls

●Prepares detailed summary reports and makes recommendations to management

●Performs analysis, research, and resolution on various operational affairs

●Manages databases and tools to ensure critical service level agreements are met

●Works with Management to identify process improvements

●Maintains confidential records, reports, and files, for staff

●Relevantly abreast of numerous changes in order to provide accurate information.

●Assist management with projects

PATIENT ADMINISTRATION ASSITANT NOVEMBER 2012-MARCH 2021

WNC Community Health Services

●Served as an Information Receptionist for a Federally Qualified Community Health Center

●Used initiative to perform recurring assignments according to established operating procedures and guides.

●Assisted with administrative duties by scheduling appointments, initiating telephone consultations, and verifying patient eligibility for patient care and treatment.

●Exercised tact, diplomacy, and sensitivity to the needs of inquirers.

●Dealt with distraught patients, and/or family members requiring medical attention or others seeking information.

●Made effective day-to-day processing functions

●Provided information and gives directions to customers

●Researched and resolved a wide variety of issues and queries using independent judgment

●Furnished information in person and by telephone to customers

EDUCATION

●Johnson C. Smith University, Charlotte, NC 28216

●Asheville High School, Asheville, NC 28801

SKILLS

●Reliable

●Maintains strict confidentiality

●Aware of current best practice and state of the art systems and processes; receptive to new ideas and opportunities

●Team player with positive attitude

●Strong work ethic

●Patient focused care

●HIPAA compliance

●People-oriented

●Excellent attention to detail and record keeping skills

●Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

●Excellent verbal and written communication skills; strong proofreading and grammar skills

●Ability to assess the instructional abilities and performance of others and offer correct and constructive advice that facilitates professional development

●Technical/Professional Knowledge & Skills

●Ability to gather and analyze statistical data and generate reports

●Excellent time management skills

●Ability to learn complex policy and procedures and to apply them to individual cases

●Proficient in Microsoft Office Suite and EHR Software

References

●Available upon request

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