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It Support Desktop

Location:
Tirunelveli, Tamil Nadu, India
Posted:
September 04, 2023

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Resume:

SATHISH J Mobile No: +91-934*******

Email: adzgiq@r.postjobfree.com

Job objective

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

PROFESSIONAL EXPERIENCES

Having experience in Server, Laptop Validation and Post silicon validation.

Having Strong Knowledge in Board Bring Up and Debugging startup issues.

• Involves in different type of Device testing, application testing, driver testing.

• Hands on experience in Manual and Automation testing using Python, Java, Agile and Jira.

• Experienced on USB protocols like USB 2.0, 3.0, 3.1, Type-C.

Testing/Validation experience on different platforms like Windows 10 OS (RS5, 19H1, 20 H1) and Mobile Platforms.

•Handling different kind of Testing Tools like JAMA, HSD-ES, Phoenix for execution and defect tracking.

• Involved in BIOS/UEFI Validation.

• Working experience with domains that include Type-C, Thunderbolt3, Connectivity, Imaging, connectivity & Storage and graphics.

• Involved in primary Functional Testing, Regression testing & retesting of the official builds released.

• Involved in Test Plan Creation, Test Case Creation/Execution & Bug finding activities, defect tracking.

• Having basic knowledge of triaging issues with specific tools provided by the client.

1. HCL infosystems Ltd, CSE, (Jun 2006-Apr 2009)

Responsibilities include:

Handling POS products issues and shipments and supervise Incoming/Outgoing Quality Checking.

Handling routine desktop support issues, which include installing and re-installing Operating Systems (OS) and applications, configuring devices, MS-Office, MS-Outlook, and Acrobat Reader, among others

Installing desktop and hardware such as CD-ROM, and Wireless cards, among others

Doing 100 percent CLA/DMA process

Configuring print devices (network and local) on desktops

Handling analyzing and Troubleshooting for Line Desktop Machines

Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and Laptop.

Installation & Maintenance of Desktop & Laptop in Workgroup and Domain Model.

Creating and managing shared folders to the users.

2. Mukesh Technologies (Jul 2009 – Aug 2010)

Responsibilities include:

Trained freshers for meeting Production Goals.

Handling desktop machines troubleshooting.

Analyzing and finalized the freshers output files.

3. SPi Global Pvt Ltd., (QC – Executive with IT support) (2010-2011, 2013-2017)

Responsibilities include:

Provide almost 100% qualities in proofreading and Revises e-publishing services.

Providing L1 network support which includes configuring IPs and basic handling of switches, among others

Troubleshooting network connectivity (LAN) issues

Communicating directly with customers on phone and via emails to address their issues

Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues

4. Lumina Datamatics Private Limited (Aug 2017-Nov 2020)

Responsibilities include:

Checking and finalizing the final pdfs.

Maintaining Checklist for Revises and Printer Pdf

Configuring outlook mails into Desktops.

OS installation

Innovative suggestions for every customer feedback received.

5. Integra Softwares Pvt Ltd., (FQA with Network supp. Technician, Dec 2020 – Jan 2022)

Responsibilities include:

Ensuring final quality of All stage output files

Providing L1 network support which includes configuring IPs and basic handling of switches, among others

Punching and Crimping in UTP Cable, RJ45 Connectors

Troubleshooting network connectivity (LAN) issues

Responsible for networking, design, installation and maintenance services.

Configuring TCP/IP properties and mapping network drive

EXPERIENCE SUMMARY

UST Global Technology, Bangalore (Senior Validation Engineer) Feb 2022-Mar 2023.

Integra Softwares Pvt Ltd., (FQA with Desktop support Technician)

Lumina Datamatics (Sr. QC-Executive)

SPi Global Pvt Ltd., (QC – Executive with IT support)

Mukesh Technologies (QC with IT technician)

HCL infosystems Ltd, CSE, (2006-2009)

PROJECT DETAILS

Previous Employer: UST Global Technology

Client – Intel India, Bangalore

Project #1 –FISHHAWK FALLS (FHF) Post Silicon Validation.

Tools Used –Dediprog software, DCI, ITP, Windbag, System Cycling Tool (ICT), System Scope Tool (SST), TAT tool, Benchmarking Tool.

Roles & Responsibilities:

•Board bring up for All categories of Platforms for Testing Production. (For Server)

Installing Customer OS & Flashing Customer BIOS and Installing Customer/IntelDrivers.

• Involved in BIOS & UEFI Validation.

• Handle all issues which arise at the time of integration of various component drivers.

• Responsible person for replicating Power Management issues and providing information to the respective domain owners.

• Root causing and verifying the defect fixes with regression testing.

• Handle all issues which arise at the time of integration of various component drivers

Project #2 –METEOR LAKE (MTL) Post Silicon Validation.

Tools Used – Dediprog software, Flash Center Tool, SDR Tool, USB View Tool, USB Monitor Tool, RW Tool, System Cycling Tool (ICT), System Scope Tool (SST), TAT tool, Benchmarking Tool.

Roles & Responsibilities:

• Board bring up for All categories of Platforms for Testing Production. (For Mobile platforms)

Installing Customer OS & Flashing Customer BIOS and Installing Customer/IntelDrivers.

• Involved in BIOS & UEFI Validation.

• Involved in PC Validation of PCIe, SATA, SSD & USB protocols.

• Test Case Development and validating Type-C & Thunderbolt testcases.

• Validating USB devices like Gen2/Gen1 Mass Storages, Camera, Charger, Docks, Power role/Data Role, External Displays, Etc. w.r.t various testing scenarios.

• Validating Thunderbolt 3 Devices like Docks, External Graphics Cards, Self-Powered/Bus Powered TBT3 Storage Devices, TBT3 Displays, Etc. w.r.t various testing scenarios.

• Validating Camera functionality and behavior with Real Sense Technology.

• Validating Win Hello features in Windows 10 platform.

• Debug tracing using Red PVT & White PVT.

• Running Python based SoC validation tool for long run automated test cases (for Reboot, Shutdown, Hibernate & CS).

• Performing Test Cases Execution using Jama & Phoenix tool, raising & tracking bugs using HSD tool.

• Responsible for first level root-cause and Triaging, basic knowledge on Windbag tool.

Technical Skills

All latest Windows OS version.

C, C++, AutoCAD, Hardware & Networking (CCNA certified)

SAP

Python

JAVA with Selenium

TestNG, Cucumber,Agile, Jira,and Jenkins

Acadamic

Bachelor of Arts (Hist. Studies) in University of Madras (2015)

Diploma in Electrical and Electronics Engineering (2006)

Higher Secondary from TN board (2004)

High School from TN board (2002)

Achievements

• Supported the platform in critical situations and got appreciation from The Clint.

• Certificate of School Vice-Captain.

• B certificate issued by NCC.

Personal Details

Father Name: M. Jayabalan

Date of Birth: 08/06/1987

Nationality: Indian

Marital Status: Married

Language Known: Tamil, English, Malayalam, Kannada

Thanking You

Place: Yours Truly,

Date: (Sathish J)



Contact this candidate