Customer Service Support

eToro E-Sign Consent to Use of Electronic Records and Signatures (“E-Sign Consent”) and

Disclosure Policy

As part of your relationship with us, we want to ensure you have all the information you need to manage your accounts. We are required by law to give you certain information “in writing”, which means you are entitled to receive it on paper. We may provide this information to you electronically, instead, with your prior consent. We also need your general consent to use electronic records and signatures in our relationship with you and therefore before you use our Electronic Services you must review and consent to the terms outlined below. In this consent:

"We," "us," "our" and "eToro" means eToro USA LLC, eToro USA Securities Inc, eToro NY LLC and eToro USA Advisory Inc, collectively and individually, and each and every current and future affiliate of such.

“You” and “your” means the person giving this consent, and also each additional account owner, authorized signer/representative, delegate, product owner and/or service user identified on any eToro Product/ Service that you apply for, use or access.

“Communications” means each disclosure, notice, agreement, fee schedule, statement, record, document, and other information we provide to you, or that you sign or submit or agree to at our request.

“Electronic Service” means each and every product and service we offer that you apply for, use, administer or access using the Internet, a website, email, messaging services and/or software applications (including applications for mobile devices), either now or in the future.

“eToro Product” means each and every account, product or service we offer that you apply for, own, use, administer or access, either now or in the future. The term eToro Products is meant to include our Electronic Services.

Your consent to use electronic records and signatures- Choosing to receive Communications electronically or in writing- Certain information must still be provided in writing. In our sole discretion, the Communications we provide to you, or that you sign or agree to at our request, may be in electronic form (“Electronic Records”). We may also use electronic signatures and obtain them from you as part of our relationship and transactions with you.

Examples of electronic records covered by your consent include: 1. This E- Sign Consent and any amendments;

2. Our Online Account Agreements, Terms of Use and other service or user agreements for online access to our Electronic Services, and all amendments to any of these agreements; 3. All of the Communications related to any eToro Product/ Service, except for those excluded by the terms of this E-Sign Consent;

4. All of the periodic account and activity statements, disclosures and notices we provide to you concerning your eToro Products/ Services;

5. Brokerage disclosures, agreements, statements and account details, trade confirmations and transaction receipts, tax reporting statements (if you elect electronic delivery), shareholder notices, prospectus, Service Notices and Performance Reports regarding accounts, Products and Services offered by or through eToro;

6. Any notice or disclosure regarding fees or assessments of any kind, as applicable; 7. ● Responses to claims or customer support inquiries filed in connection with your Account. 8. Notices of amendments to any of your agreements with us; and 9. Other disclosures and notices that we are legally required to provide to you, or choose to provide to you in our discretion.

Electronic Records may be delivered to you in a variety of ways, to include (but not limited to) our Mobile app, our Website, our trading platform, etc. In some cases, you will be able to choose whether to receive certain Communications electronically, or on paper, or both. We will provide you with instructions on how to make those choices when they are available.

Sometimes the law, or our agreement with you, requires you to give us a written notice. You must provide these notices to us on paper or submitted to the email address provided herein. There are certain Communications that by law we are not permitted to deliver to you electronically, even with your consent. So long as required by law, we will continue to deliver those Communications to you in writing. However, if the law changes in the future and permits any of those Communications to be delivered as Electronic Records, this consent will automatically cover those Communications as well. Your option to receive paper copies.

If we provide Electronic Records to you, and you want a paper copy, you may contact the appropriate customer service unit and request a paper version. You will find the appropriate contact information herein and on your account statement (depending on the Product/ Service). You may have to pay a fee for the paper copy unless charging a fee is prohibited by applicable law. Please refer to the applicable agreement for any fee that may apply for paper copies.

Your consent covers all eToro Products/ Services; Privacy Policies. Your consent covers all Communications relating to any eToro Product/ Service. Your consent remains in effect until you give us notice that you are withdrawing it. From time to time, you may seek to obtain a new service from us. When you do, we may remind you that you have already given us your consent to use Electronic Records and signatures. If you decide not to use Electronic Records and signatures in connection with the new product or service, your decision does not mean you have withdrawn this consent for any other eToro Product/ Service. You agree that we may satisfy our obligation to provide you with an annual copy of our Privacy Policy by keeping it available for review on www.etoro.com, or, with prior notice to you, on another website where we offer Electronic Services.

You may withdraw your consent at any time; Consequences of withdrawing consent; How to give notice of withdrawal.

You have the right to withdraw your consent at any time. Please be aware, however, that withdrawal of consent may result in the termination of:

your access to our Electronic Services (to include account termination) and

your ability to use certain eToro Products/ Services. Your withdrawal of consent will become effective after we have had a reasonable opportunity to act upon it. If you are receiving online account statements, the termination will cause paper statements to be mailed to you via the U.S. Postal Service or other courier. Depending on the specific eToro Product, if you withdraw consent we may charge higher or additional fees for that product or for services related to it. Please refer to the applicable agreement for any fee that may apply.

To withdraw your consent you may do so electronically by contacting us at https://www.etoro.com/support/ or by contacting

Updating your Information

It is your responsibility to provide us with a true, accurate and complete e-mail address and your contact information, and to keep such information up to date. You understand and agree that if eToro sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, eToro will be deemed to have provided the Communication to you. You may update your information by logging into your account and visiting your profile page or by contacting our support team at https://www.etoro.com/support/. Hardware and software you will need.

To receive Electronic Records, you must have access to:

● A current web browser that includes 128-bit encryption (e.g. Internet Explorer version 9.0 and above, Firefox version 3.6 and above, Chrome version 31.0 and above, or Safari 7.0 and above) with cookies enabled;

a connection to the Internet,

the eToro app properly installed on your mobile device should you wish to access your account in such manner

● A valid email address (your primary email address on file with eToro); and

a Current Version of a program that accurately reads and displays PDF files, and

a computer and an operating system capable of supporting all of the above. You will also need Sufficient storage space to save past Communications and/ or a printer if you wish to print out and retain records on paper, and electronic storage if you wish to retain records in electronic form.

Changes to hardware or software requirements.

If our hardware or software requirements change, and that change would create a material risk that you would not be able to access or retain your Electronic Records, we will give you notice of the revised requirements. Continuing to use Electronic Services after receiving notice of the change is reaffirmation of your consent. Communications in languages other than English.

Please note, we may be unable to fulfill and service eToro Products/ Services in a language other than English. Our terms, disclosures, forms, and communications are produced in English. You agree that the English version is always the controlling communication.

By providing your consent (which may include checking the box denoted as your consent), you are also confirming that you have the hardware and software described above, that you are able to receive and review electronic records, and that you have an active email account. You are also confirming that you are authorized to, and do, consent on behalf of the account owner, authorized signer/representative, and/or service users identified with your account. Last Updated: October 2019 (future updates retained on our website) 141825910.

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