Customer Service Agent

Location:

Luton, United Kingdom

Posted:

September 04, 2023

Contact this candidate

Resume:

Curriculum vitae

Name: Brian Kotey

Date of birth: 20th May 1982

Email: *************@*******.***

Resides Bedfordshire

Contact number: +44-754*-******

PROFILE

I am a young, enthusiastic tenacious individual with a “go get” positive approach. I am a determined and hardworking person with the ability to work well as part of a team and on my own initiative. I work well under pressure and would like to work in a target driven environment. Ideally I would like to work for a successful company who could offer progression and the opportunity to learn and develop different skills.

EDUCATION

September 2001 – June 2005-University of Brighton/City College Brighton and Hove

BA (Hons.) Travel Management (Second Class Honors classification)

HND Travel and Tourism Management

September 1998 - June 2001

West Herts College (Cassio Campus), Watford

Intermediate GNVQ Business

Advanced GNVQ Leisure and Tourism (merit)

September 1992 - June 1998

Townsend Church of England School, St. Albans

9 GCSE passes – including, Mathematics, Science, English, Drama and History

Customer Service Agent- Luton Airport (September 2022- November 2022)

I was reponsible for providing customer service at Luton Airport for easy Jet. The role invloved; providing seat allocation, boarding all flights and dealing with all customer complaints and queries.

Self Employed- Production Van driver- Shepperton Film Studios & Pinewood Studios- Marvel Studios- Goat Rodeo Production(Warbird) Captain Marvel Film (May 2021 to October 2021, November 2022 to December 2022

I was self employed as a Van Driver. I worked during days, providing transport support. Role involved, delivering Rushes film equipment to the labs. I was also responsible in delivering all Makeup and Costumes, to production on set. I was also responsible to delivering a covid tests from the studios to the laboratories.

Staff Co Direct & ARL Recruitment (Next Retail) (November 2019 to April 2022)

I was employed as a Van Driver through Staff Co Direct agency at Next Retail,(Distribution Centre). My role involved, delivering customers orders to local stores, picking up items to be returned to the Distribution centre and also delivering orders to customers homes. My role also involved supporting the warehouse team, to load all vans for drivers

Self Employed- Van driver – Warner Brothers Film Studios

Magic Hour Production- Wonder Woman (July 2019 to August 2019)

I was self employed as aVan Driver. I worked during days and nights providing transport support, transporting, Rushes Film Equipment, Makeup and Costumes, throughout; Hertfordshire, Bedfordshire, Berkshire and London. Customers included; Warner Brothers Films studios and Ealing Film Studios.

J Sainsburys

Customer Service Representative (December 2018 to February 2019)

During my employment as a Customer Service Representative, I was responsible for helping to replenish all stock within the store and assisting in the presentation of the store. I was also responsible for working on the store checkout, helping customers to complete there shopping and assisting customers with packing all shopping.

Per Temps Recruitment & Extra Personnel Recruitment (October 2017- January 2019)

Warehouse Operative & Driver

I was employed at Extra Personnel as a Warehouse operative. The role involved, general warehouse duties, unloading and loading food from vehicles, cleaning all equipment and cleaning the warehouse. I also supported the Transport department by working as driver and delivering food and drinks to major food retailers.

British Airways (March 2016 till October 2017) FIXED TERM CONTRACT

Customer Service Agent

My role involves providing exceptional customer service to all passengers, other duties include allocating seats, boarding flights and also providing support for passengers with special needs.

Menzies Aviation (Fixed Term Contract 21st October 2015 till 21st January 2016)-Heathrow Airport

Customer Service Agent

My role involves providing exceptional customer service to all passengers, other duties include allocating seats, boarding flights and also providing support for passengers with special needs.

Priory Group

Bank Support Worker(Zero hours) /Voluntary (August 2015 till January 2017)

This role involves supporting young adults and adults who have been diagnosed with a range of learning disabilities and mental health issues. Disabilities include; Autism, Asperger’s syndrome and ADHD. The support involves assisting service users to maintain their tenancies, to learn life skills, to give advice and support to lead to achieving independent living. Support includes everyday activities from cooking cleaning, food shopping, employment opportunities and attending social activities. Role involved working alongside NHS, social services and Working solutions.

Swissport International (Virgin Atlantic Little Red) (March 2013 to July 2015)

Customer Service Agent(London Heathrow Airport)

I was previously employed as a Customer service agent at London Heathrow Airport handling all Virgin Atlantic Little Red operations. My role involved providing exceptional customer service to all passengers, other duties include allocating seats, boarding flights and also providing support for passengers with special need.

Solar Care (April 2010-March 2013)

Fulltime Support Worker then Bank Support Worker (latter stages of employment)

This role involves supporting young adults and adults who have been diagnosed with a range of learning disabilities and mental health issues. Disabilities include; Autism, Asperger’s syndrome and ADHD. The support involves assisting service users to maintain their tenancies, to learn life skills, to give advice and support to lead to achieving independent living. Support includes everyday activities from cooking, cleaning, food shopping, employment opportunities and attending social activities. Role involved working alongside NHS, social services and Working solutions.

British Midland Airways (London Heathrow Airport), January 2006 to March 2010

Customer Service Agent,

During my 4 years at BMI, I worked as a Customer service agent. There were various duties involved in the role, I was responsible for seat allocation, boarding all flights and also escorting all passengers with special needs to the gate. My role involved providing a high level of customer service at all times and assisting all customers with and queries or any problems

Holiday Break (Eurocamp Travel), Annecy, Haute Savoie, France April 2003 till April 2004 (University placement)

Customer service supervisor and Sales representative

This employment was organised by University of Brighton and was setup in order for all students to gain valuable work experience and complete their qualification. Duties included: providing tourist information, kids club and also administrative duties on site. Other responsibilities held included: looking after all holiday homes and tents, dealing with problems such as damaged tents and any general complaints and enquiries.

During the last latter part of my employment at Eurocamp, I was the lead supervisor on the campsite and was in charge of leading a small team off workers on site. The supervisor role included, visiting all customers, training new staff, appraising all staff members and providing support and guidance where applicable.

I was also responsible for selling all Eurocamps Travels product and services on site. This ranged from holiday homes, tents and various other services available. I was responsible for promoting Eurocamp travel as a brand and all maximizing all sales. During my time at Eurocamp, I was responsible for demonstrating how to use various products provided by Eurocamp and was given specific sales targets to meet.

Anglian home improvements (1998-2001), St. Albans

Sales Representative

As a Sales Representative, I was be responsible for developing existing territories and increasing market share, by selling the widest range of high quality consumable goods within the home improvement industry.

I was responsible for following up leads, speaking to different customers over the phone and establishing relationships with customers. My role was target driven.

Thistle hotel (2years) during academic studies west herts college

Conference and banqueting waiter

Kitchen porter

HOBBIES AND INTERESTS

I enjoy traveling overseas, music production and playing American pool. I also enjoy playing football and completing cardio-vascular exercise at my local gym.

REFRENCES

Swissport International

Swissport Cargo

Birmingham Airport

B26 3QN

Tel 019********

Email; ******.*****@*********.***

British Airways PLC

Telephone: 087********

British Midland International Airways (acquired and owned by IAG at present-British Airways in 2012)

British Airways

Speedbird Way