Jamey Sapp

Customer Service Rep looking to work from home

Fredericksburg, VA 22407

adzgfs@r.postjobfree.com

+1-540-***-****

I have over 20 years of experience in sales and customer relations. Detail oriented and self-motivated and a friendly disposition makes me the perfect candidate for any customer service job. Authorized to work in the US for any employer

Work Experience

Escalation Supervisor

Capital One - Fredericksburg, VA

April 2022 to Present

• Maintained ongoing relationships with clients

• Demonstrated superior conflict resolution skills

• Worked in a tier 2 escalations department finding solutions for customers problems.

• Have been awarded each month for top metrics in the company. Customer Service Representative

Masey Insurance - Homosassa Spg, FL

July 2014 to October 2020

Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the office’s performance. Solving customer complaints and answering clients’ questions. Customer Service Associate

AIG - Largo, FL

April 2010 to July 2014

Built personal relationships with clients and customers Handled all prospective customer correspondence, including calls and emails Verified client personal information

Provided client and technical support

Provided exceptional customer service

Office Manager

Allstate Insurance - Palm Harbor, FL

January 2000 to February 2010

Responsible for making payments, dealing with customer service and also any and all financial responsibilities.

Education

High school diploma

Florida

May 2002

Skills

• Cold Calling

• Sales

• Outside Sales

• Inside Sales

• Upselling

• Account Management

• Telemarketing

• Retail Sales

• Microsoft Office

• Title processing

• Direct Sales

• Customer service

• Typing

• Google Suite

• Live chat

• VoIP

• Microsoft Outlook

• Negotiation

• Technical Support

• Salesforce

• Microsoft Windows

• Telecommunication

• Search engines

• Customer support

• Front desk

• Microsoft Excel

• Microsoft Word

• Computer literacy

• English

• Troubleshooting

• Sales Management

• Help Desk

• Leadership

Certifications and Licenses

Driver's License

April 2022 to April 2027

Assessments

Administrative assistant/receptionist — Highly Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Retail customer service — Expert

January 2022

Responding to customer situations in a retail setting Full results: Expert

Customer service — Expert

January 2022

Identifying and resolving common customer issues

Full results: Expert

Customer focus & orientation — Expert

January 2022

Responding to customer situations with sensitivity Full results: Expert

Numerical reasoning skills — Proficient

January 2022

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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