Human Resources Customer Service
Resume:
PERSONAL DETAILS
Title: Ms
Nationality: South African
Race: African
Age: 28
Gender: Female
Languages: English, Xhosa, Afrikaans
ID No: 941********** Marital Status: Single
Dates
Company
Title
03 January 2023- Current
ExcelatUni
Operations Assistant
30 November2019–December 2022
Clicks Group Limited
HR Administrator
19 March 2019 – 30 November 2019
Clicks Group Limited
Intern: HR Administrator
01 February 2018 – 31 December 2018
Southpoint Accommodation
Resident Assistant
01 September 2017– 30 November 2017
Quest Staffing Solutions
Intern- Recruitment Administrator (In-service Training)
Objectives/Aspirations
I hold a BTech degree in Human Resource Development and 5 years in the HR field specifically 3 years in recruitment and talent acquisition and 2 years in operations, which has equipped me with the knowledge I hold today. Highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Skilled at exercising talents in coordination, execution and management of events and meetings. I enjoy working in a fast-paced environment to utilize exceptional multitasking skill in efficiently running various activity of the company and acquiring field experience on the long-run.
QUALIFICATIONS
-Matric (2013) – Dordrecht High School.
-National Diploma: Human Resources Management (2017) - Cape Peninsula University of Technology.
-BTech Degree: Human Resources Development (2019) - Cape Peninsula University of Technology.
EMPLOYMENT DETAIL
Company: ExcelatUni
Position: Operations Assistant
Period Employed: 03 January 2023 - Current
Department: Human Resources (Operations)
Duties and Responsibility
Duties and Responsibilities
-Perform daily administrative tasks to ensure the day-to-day functionality of the department.
-Conduct research, as defined by the department manager, to aid in the recruitment of the funding candidates.
-Assist with the design and distribution of marketing posters.
-Conduct cold calls to market the external funding opportunities.
-Liaison with external parties regarding student accounts and results, or other documents/information necessary for the day-to-day functioning of the department
-Assist with processing of applications - including but not limited to application verifications, scheduling interviews, responding to queries, and notifying students about the outcome of their applications.
-Conducting interviews with shortlisted candidates in the student recruitment process
-Maintaining up to date information on students
-Liaising with students for ongoing document requirements
-Eagerness to learn about the company’s services and clients, policies, and processes.
-Communicate directly with partners and encourage trusting relationships.
-Deliver a first line support service via the service desk by logging incidents and service requests received telephonically and via e-mail, assisting users with technical and nontechnical queries/issues.
-Responding to customers questions and requests for assistance via email, online chats and by telephone and providing basic training when required
-Managing and coordinating onboarding and offboarding experiences, liaising with
-stakeholders and booking appointments.
- Managing and coordinating equipment handovers and access logistics
-Posting adverts to various sourcing channels
-Screening applications
-Participate in various HR Projects
-General office administration and support
Reason for leaving: Current
Company: Clicks Group Limited
Position: HR Administrator
Period Employed: 30 November 2019 – 31 December 2022
Department: Human Resource
Duties and Responsibility
Duties and Responsibilities
--Ensure the Business Partner Officers and Line Manager's compliance with Recruitment processes and policy.
-Source candidates using databases, social media etc.
-Completion of payroll packs for new starters.
-Incoming document control (ensure confidentiality) - registration for medical aid and Pension Fund.
-Saved time, spearheading special projects through effective emergency resolution.
-Provided strong attention to detail, exemplary customer service and team-player attitude.
-Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
-Recruited and hired qualified candidates for vacant and new positions.
-Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
-Received, screened, and routed incoming calls.
-Generating certificate of service/ Confirmation of employment.
-Scheduling and conducting stay interviews and exit interviews.
-Registration of new and existing employees for pension and provident fund as well as medical aid registration.
-Send communication to recruiting managers re: Induction.
-Exit interviews and Advertising.
-Drafting interview guides and interview grids.
-Recruitment and Selection.
Reason for leaving: Better Prospects
Company: Clicks Group Limited
Position: Intern Human Resource Administrator
Period Employed: 19 March 2019 – 30 November 2019
Department: Human Resource
Duties and Responsibility
Duties and Responsibilities
-Source candidates using databases, social media etc.
-Completion of payroll packs for new starters.
-Incoming document control (ensure confidentiality) - registration for medical aid and Pension Fund.
-Saved time, spearheading special projects through effective emergency resolution.
-Provided strong attention to detail, exemplary customer service and team-player attitude.
-Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
-Recruited and hired qualified candidates for vacant and new positions.
-Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
-Received, screened, and routed incoming calls.
SKILLS
- Customer Focus - Problem Solving
- Numerical Ability - Communication Skills
- Attention to Accuracy and Detail - Computer Application Skills
-Administration and filing skills- Business Writing Skills
-Documentation and control
Reason for leaving: Offered a Permanent Position
Company: Sount Point Accommodation
Position: Resident Assistant
Period Employed: 01 February 2018 – 30 November 2018
Duties and Responsibilities
-Oversaw building maintenance and tenant repairs, logging all repair requirements in Microsoft to ensure rapid follow-up.
-Consistently ensured resident satisfaction, addressing concerns, and promptly following up on maintenance requests.
-Promptly addressed unacceptable tenant behaviour to ensure smooth housing operations.
-Built and sustained strong working relationships with local authorities, community groups and housing charities, streamlining marketing activities to successfully improve the reputation of provision.
-Working towards and exceeding targets that may relate to the number of students placed.
Company: Quest Staffing Solutions
Position: Intern- Recruitment Administrator (In-service Training)
Period Employed: 01 September 2017– 30 November 2017
Duties and Responsibilities
-Handling inquiries.
-Maintaining administrative systems.
-Arranging assessments.
-Formatting documentation.
-Pre-selecting candidates.
-Advertising positions.
-Attending meetings.
-Assisting managers.
-Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.
-Determines applicant requirements by studying job description and job qualifications.
-Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.
Reason for leaving: Contract ended (Went back to school for completion of degree)
References
EXCELATUNI– Ms Shakoora Frances Operations Manager
Cell: 081*******
CLICKS GROUP LIMITED: Ms Amor Amundsen (HR Line Manager)
Cell: 074*******
MS Nombuso Cele: (HR Line Manager)
Cell: 073*******
SOUTH POINT ACCOMODATION: Mr Nathan Theunis
Cell: Provided upon request
Contact this candidate