Customer Service High School

Barbara StClair

301-***-**** **************@*****.*** Hancock, MD 21750

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities.

Devoted to giving every customer a positive and memorable experience.

SKILLS

• Decision Making

• Procedure Compliance

• Data Review

• Complaint Handling

• Conflict Resolution

• Complex Problem Solving

• Willingness to Learn

• Looking for a Remote position

EXPERIENCE

Retention Agent, H&r Block, December 2015-May 2023

Kansas City, MO

Received information regarding identified problems and devised responses to satisfy concerns.

• Referred unresolved customer service issues to designated departments for investigation.

• Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.

• Analyzed customer feedback and developed new techniques to ensure customer retention.

• Compiled all calls and interactions into computer data system.

• Implemented creative solutions to deal with special circumstances.

• Adhered to scripted responses and standardized plans to address problems.

• Obtained and examined relevant information to validate customer complaints and determine possible causes.

EDUCATION AND TRAINING

Accounting

University of Phoenix, Tempe AZ June 2018

High School Diploma

Southern Fulton High School, Warfordsburg PA June 1995

Contact this candidate