Pune, India ******

814-***-****

adzgax@r.postjobfree.com

NIKHIL NAIR

Goal-oriented Founder with 4 years of extensive experience securing funding, locating resources and marketing brand. Polished in transferring ideas into actionable plans and developing budget and finance strategies. Ethical leader possessing innovative problem-solving skills and outstanding articulate communication abilities. SUMMARY

SKILLS • Market access and expansion

• Public relations understanding

• Controls systems enhancement

• Profit & Loss

• Risk management

• Capital expenditures

• Operating budgets

• Market strategies

• Strategic planning

CEO, 02/2019 - 02/2023

DNA MOTO, Pune

CUSTOMER SERVICE SPECIALIST, 05/2018 - 01/2019

Tech Mahindra, Pune

EXPERIENCE

Led organization by establishing business direction and actualizing operational plans to meet goals.

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Built strategic business partnerships by cultivating relationships with employees and experts.

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• Assisted customers with purchases by sharing merchandise and pricing information. Developed relationships with customers and presented promotions that increased shelf space, sales and profit.

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Maintained high feedback ratings from customers by responding quickly to questions and problems.

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• Managed documentation to facilitate transactions and drive smooth sales closing. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

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• Identified customer needs by asking questions and advising on best solutions.

• Produced sales documents, finalized deals and filed records.

• Recruited, hired and trained new hires to optimize profitability. Used proven techniques to de-escalate angry customers during telephone interactions.

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Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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Asked probing questions to determine service needs and accurately input information into electronic systems.

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CSA, 12/2016 - 02/2018

Amazon, Pune

• Fielded customer complaints and queries, fast-tracking for problem resolution. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

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• Addressed inquiries, resolved customer issues and managed customer relations. Followed policies and procedures to meet or exceed established performance requirements.

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Maintained customer privacy and protected company operations by keeping information private and confidential.

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• Improved customer service wait times to mitigate complaints. MIT, Pune, 04/2017

Bachelor of Computer Applications

Rosary Jr.College, Pune, 04/2013

HSC: Commerce

Rosary High School, Pune, 04/2011

High School Diploma

EDUCATION AND

TRAINING

LANGUAGES English: C2

Proficient

Hindi: B2

Upper Intermediate

Marathi: B1

Intermediate

Malayalam: A2

Elementary

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