SHARON SULLIVAN

Lithonia, GA *****

209-***-**** - adzg91@r.postjobfree.com - WWW: Bold Profile

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

ACCOMPLISHMENTS

Certified Job Title, Company Name - Timeframe

Area of certification Training - Timeframe

SKILLS

Microsoft SharePoint

Fire Safety Regulations

Premises Patrols

Network Monitoring Software

Microsoft Outlook

Microsoft Excel

Social Perceptiveness

Legal Requirements

Surveillance

Investigative Skills

Legible Report Writing

Security Guard License

Perimeter Patrol

Intruder Response and Removal

Foot and Vehicle Patrol

De-Escalation Techniques

Coordination

Collaborate with Law Enforcement

Report Writing

Superior Customer Service

Critical Thinking

Responding to Emergencies

First Aid and CPR Certified

Learning Strategies

Drive Vehicles

Employee and Visitor Screening

Conflict De-Escalation

Symantec

Shift Work

McAfee

Credentialing Process

Conflict Resolution Techniques

Superb Surveillance Skills

Motor Vehicle Escort

Judgment and Decision-Making

Technology Design

Emergency Preparedness

Prevention of Unauthorized Entry

IBM Lotus 1-2-3

Maintenance Requirements

Crime Prevention Methods

Speaking

Cargo and Freight

Criminal Law

Code Enforcement

Dispatching

Equipment Selection

Systems Evaluation

Quality Control Analysis

Operation Monitoring

Active Listening

Detailed Activity Logs

Passenger Screening

Operations Analysis

Writing

Commercial Property

Background Checks

Administrative Duties

Crisis Intervention Training

Security Screening

Report Generation

Data Logging

Machinery Testing

Background Investigations

WORK HISTORY

03/2023 to 05/2023 Security Officer

Allied Universal Security Services – Stockton, CA

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Reported suspicious activities and persons to law enforcement. Checked and verified photo identification prior to granting facility access. Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Screened individuals and prevented passage of prohibited articles into restricted areas.

Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Monitored CCTV cameras and alarm systems for security breaches. 03/2013 to 06/2022 Train Operator

Bay Area Rapid Transit – Oakland, CA

Added or detached loads by coupling or uncoupling cars. Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.

Maintained records of train movements, daily logs and train performance reports. Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.

Implemented safe environment and adherence to guidelines of company safety policies and procedures..

Made decisions on safety and scheduling employees to support operational requirements.

Prepared notices of irregularities in operation impacting major contractors or public entities, transmitting details of interruptions and advising on restoration of regular service.

Triggered track switches and activated traffic signals by operating controls. Delivered key information to flag personnel to promote safety during construction and compliance to operating rules.

Called for emergency buses, relieved crew members and covered assignments during operational incidents.

Set up warning signals in front of and behind trains for emergency stops. Coordinated information with other departments relative to inadequacies or inefficiencies in operations, manipulations or schedules. Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary. Communicated with dispatchers about train cargo and timetables. Monitored commission hour operations to coordinate with field supervisors for mechanical or infrastructure breakdowns.

Attached lifting attachments to goods and transported load to destination using hoist or hand-operated crane, or signaled crane or hoisting operators to move load. Ordered various materials as necessary to maintain operations through winter season in compliance with company procedures for operation in cold or extreme weather conditions.

Monitored switching operations, providing safe movement of freight cars. Inspected tracks to identify faults such as broken rails or malfunctioning switches. Reported arrival and departure times, train delays and time on duty. Coordinated effective movement of train cars and engines with hand signals, two-way radios and telephones.

Rode on moving cars by holding onto grab irons and standing on ladder steps. Communicated with dispatchers and other personnel to coordinate switching operations.

Followed current orders to smoothly couple, uncouple and switch rail cars. Operated locomotives with manual and remote control. Performed routine repair and maintenance duties.

Coordinated efficient locomotive resupply, repair and regular services by smoothly moving between stations.

01/2010 to 03/2013 Receptionist Administrator

Kaiser Permanente – Modesto, CA

Answered incoming calls, directing clients to individuals addressing specific needs.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Handled complaints and questions, and re-directed calls to other team members. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Acted as first point of contact and set appointments for prospective clients. Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.

Oversaw office equipment maintenance to support continuous and uninterrupted operations.

Monitored visitor access and maintained situational awareness to promote on-site security and safety.

Promoted maintenance of professional and courteous customer interactions across reception personnel.

Scheduled initial and return appointments for Type clients, adhering to internal policies while accommodating individual customer needs. Utilized Software to retrieve and deliver Type messages. Fulfilled customer requests such as Type and Type. Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Delegated tasks to administrative support staff to organize and improve office efficiency.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Organized spaces, materials and catering support for internal and client-focused meetings.

Improved office operations by automating client correspondence, record tracking and data communications.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Organized meetings for executives and coordinated availability of conference rooms for participants.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Monitored front areas so that questions could be promptly addressed. Completed bi-weekly payroll for Number employees.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. EDUCATION

05/2000 Diploma : General Education

San Leandro High School - San Leandro, CA

CERTIFICATIONS

Certified Job Title, Company Name - Timeframe

Area of certification Training - Timeframe

Licensed Job Title - Timeframe

Contact this candidate