Peter Ghaly

https://www.linkedin.com/in/peterhazem/ Nationality: Egyptian

adzg5o@r.postjobfree.com Year of Birth: 1987

+201********* Marital Status: Single

Driving License: Egyptian & Thai

● Customer service, quality & profit-oriented hospitality management leader.

● A deep knowledge of guest services, operations, rooms division, recreation, e-commerce, sales & marketing.

● 15 years of international experience in the Maldives, Thailand, Egypt, Laos, Tanzania, UAE & KSA. Key Achievements

• Increased revenue and maximized profit by decreasing expenses, preventing losses & controlling costs.

• Increased both ADR and RevPAR.

• Boosted & maximized occupancy through strategic revenue & yield plans after forecasting based on data analysis.

• Improved the online reputation & ranking on TripAdvisor & OTAs.

• Raised the website ranking on Google through strategic SEO planning based on Google Analytics.

• Exceeded guests’ expectations by delivering outstanding personalized customer service. Core Competences

Hotel Management: Guest Services, Operations, Guest Relations, E-Commerce, Guest Experience, Front Office, Recreation, Sales, Marketing, Reservations, Distribution, & Revenue. Revenue Management: Analyzing, Forecasting, Pricing, Yielding, Cost Controlling. Online Distribution: Data Analysis, Contracts Negotiation, OTAs, TO, & Website booking engine. Digital Marketing: Communication, Website and Landing Pages, SEO, SEM, Social Media, Industry Trends. Team Leadership: Teamwork, Training, Assessments, Recruiting. Wellness & Recreation: Fitness Instruction, Events Management, Yoga, Nutrition, & Personal Training. Professional Experience

Rooms Division Manager cum Revenue Manager Kendwa Rocks Zanzibar 4* 130 rooms Tanzania 2023

● Increased both ADR and RevPAR.

● Quadrupled the volume of direct bookings.

● Maintained Rate Integrity.

● Maximized Revenue & Minimized expanses of High Season bookings Management Trainee – Manager in Training Hyatt Regency 5* 250 rooms Egypt 2022 - 2023

● Front Office, Guest Experience, Guest Relations, MOD

● Housekeeping, Hygiene, Quality, Food Safety, and Environment.

● Assisted in the ISO 22002 & Green Star pre-audit preparation

● Exceeded guests’ expectations by delivering outstanding personalized customer service.

● Coordinated the guests' journey for the VIP (Globalist, Explorist, Discoverist, Member)

● Handled, resolved, and recovered guests' complaints.

● Improved the guests' journey and experience.

● Assured the delivery of a memorable unforgettable experience to all in-house guests. Resort Manager Pawapi Resort Thailand Boutique 3* Resort 2019 – 2021

● Supervised the whole resort operations & renovation.

● Reduced & controlled expenses in order to boost net profit & prevent losses.

● Created new Strategic Plans for Revenue, Sales, & Marketing after analyzing previous years’ data & forecasting and in order to maximize profit.

● Initiated & expanded new partnerships with OTAs & TOs after reviewing & negotiating contracts.

● Increased the percentage of direct bookings and decreased bookings cancellation rate.

● Managed all sales & distribution channels website & OTAs.

● Managed Online Reputation, Visibility, Ranking, Rating, & Rates (Including public metasearch).

● Promoted the resort online on Travel websites, social media & touristic platforms.

● Changed segmentation, categories and rates to produce the maximum revenue.

● Managed online posts (content), Ads (SEM), website ranking (SEO).

● Doubled the number of followers on the Resort’s Facebook page. Recreation Manager (pre & post opening) Sandies Baobab Resort 4* Zanzibar, Tanzania 2018 – 2019

● Pre-opening short term contract which was extended to post opening.

● Set up the Recreation Department & the Animation Program.

● Supervised & Trained 15 staff (Beach / Pool Attendants & Animation Team)

● Organized, led & hosted events, daily activities, & evening entertainment shows.

● Supported all departments by acting as the main point of contact between the guests and HODs.

● Handled, resolved & recovered guests’ complaints through coordination with head of departments.

● Delivered outstanding customer service & guests’ experience Events & Entertainment Manager – Food & Beverage LUX* South Ari Atoll, Maldives Luxury Resort 5* 2018

● Led, Coordinated & hosted the day to day operations of the entire F&B Events & Entertainments.

● Planned, organized & coordinated Weddings & Proposals.

● Supervised the restaurants reservations

● Supervised the team of Musicians, DJ, Events & Reservations coordinators) Leisure & Recreation Coordinator – Front Office Lily Beach Resort Maldives 5* 2017 – 2018

● Earned many Thanks & Appreciation Letters in recognition of delivering outstanding customer service.

● Nominated for the Associate of the Month in recognition of exemplary performance in the delivery of service.

● Attended the weekly Management Meeting with guests, promoted the resort activities, facilities & services.

● Organized & coordinated parties & events.

● Led the fitness activities (Yoga, Fitness Classes, Sports)

● Supported the operation of FO

● Had training with the S&M, Finance, & Revenue departments while I was studying for my Cornell Certificate.

Fitness Trainer - SPA Hyatt Regency Dubai, UAE 5* 2017

● Coordinated with Sales & Marketing to promote SPA & Gym services & products.

● Overreached my sales target by almost the double.

● Gym Personal Trainer, Fitness Classes, Kids Entertainment & Yoga. Sports, Kids & Events Animator Sunset Beach Resort Al Khobar, KSA 5* Private Royal Family Resort 2014-2015

● Coordinated events, kids’ activities, and fitness classes. Fitness & Kids Animator Hilton Egypt 2013

Front Office Agent Rixos Sharm Egypt, Ex: LTI Tropicana Grand Azure 2008 Spa Attendant Hyatt Regency Sharm Egypt 2007

Animator Steigenberger Aqua Magic Resort, Ex: Aida Verdi 2006 Education and Certificates

Bachelor of Tourism Guidance – Faculty of Tourism & Hotel Management – Helwan University Hospitality Management – Cornell University

Professional Conference & Event Management – The American University in Cairo ISO 22000:2018 & ISO/TS 22002-2:2013 Implementation & Pre-requisite course - QHSSE PLATFORM Digital Marketing – Google Digital Garage

Digital Marketing – Semrush Academy

Group Exercise – Athletics & Fitness Association of America Fitness Training – International Sports Sciences Association Registered Yoga Teacher (RYT) – Namaha Yoga School Massage Therapy – Gold’s Gym Academy

Ecommerce, Business Development, Marketing, Financial Accounting, Sales, Social Media - LindkedIn American Diploma – High School – Manor House International School Soft Skills

Problem Solving – Networking – Pro-activity – Open-minded – Innovation – Time Management – Delegation – Multitasking – Critical Analytical Thinking – Communication – Leadership Softwares

SiteMinder - LittleHotelier - Cloudbeds – OTA Insight Travelanium booking engine – Opera PMS

HotSOS - Revinate - Medallia - Medallia Zingle - Hysat - ReviewPro Mailchimp- Hootsuite - Hubspot

Microsoft Office - Power BI

Languages

Native Level: Arabic

Full Professional Proficiency: English

Limited Working Proficiency: French

Elementary: Russian, Italian, and Thai

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