Customer Service Team Member

ILEANA MEZA

323-***-**** *********@*****.***

Summary

I am a self-motivated and enthusiastic individual with a strong desire to learn and grow professionally. Eager to take on new challenges and contribute to a dynamic team environment. Possesses excellent communication skills, as well as the ability to work well under pressure. A quick learner with a can-do attitude, always striving for excellence in all tasks. Looking for an opportunity to utilize and further develop my skills in a challenging and rewarding role. As a team member, I am confident that I can bring a positive impact to your company and prove my worth as a valuable asset to your organization.

Skills

●Enthusiastic team member with a positive attitude and patience.

●Able to manage time effectively to ensure that customers are attended to promptly and efficiently.

●Able to analyze information, evaluate options, and make decisions.

●Ability to prioritize tasks effectively and paying close attention to details.

●Excellent customer service.

●Successful track record of meeting deadlines and fulfilling requirements on various projects.

●Self-motivated and creative.

●Ability to work in a fast-paced environment, and flexibility to handle changing priorities and deadlines.

●Bilingual in English and Spanish

●Familiar with Billing Software.

●Worker’s Compensation (first report of injury)

●HIPPA Certified

●CPR Certified

●Proficient in Insurance processing: HMO, PPO, Medicare, Medicaid, and Medigap.

●ICD-10-CM, CPT & HCPCS coding with Modifiers

●Roster billing. RAs&EOB

●Evaluation & Management Coding

●Ability to appeal Denied claims

●Proficient in Medical Terminology.

Work Experience

M. Coast Enterprise Inc

Pico Rivera, California 05/2023-08/2023

Sales Representative/Customer Service

Negotiation, Client relationships,Evaluating customer needs, Achieve sales targets, Closing sales and achieving quotas, Creating and maintaining customer database, Generating leads

Maintaining client records, Making outbound calls to potential customers, Meeting sales goals, Motivation for sales, Demonstrating product features to customers, Makes recommendations for the customer, Negotiating with existing and potential customers, Obtains orders.

Prepare monthly and weekly reports, Prepare sales or other contracts. Understanding and promoting company programs. Collaborating with sales executives, Coordinate sales campaigns.

Greet and assist customers, Keep up with current sales trends.

Meza Company

El Monte, California 04/2022-05/2023

Customer Service

Responsible for all aspects of customer service. Problem-solving customer complaints. Professionalism Maintain customer accounts and record account information.

Oversee customer financial accounts and process customer adjustments.

Make product recommendations or services to customers based on their needs and preferences.

NNE Medical Supply

Irwindale, California 03/2022-04/2022

Medical Receptionist/Medical Billing & Coding

Intern/Office Assistant

Serves visitors by greeting, welcoming, and directing them appropriately. processing data from medical coders, making sure claims get processed and paid, verifying insurance coverage, reviewing denied claims, and assisting patients with billing questions.

Care Company

Los Angeles, CA 02/2021-02/2022

Care Assistance

Supervise and monitor the safety of children.

Prepare and organize mealtimes and snacks for children.

Help children keep good hygiene.

Change the diapers of infants and toddlers.

Organize activities or implement a curriculum that allows children to learn about the world and explore their interests.

Cafè Rio Mexican Grill

Las Vegas, Nevada 02/2020-01/2021

Maintenance/Cashier

Responsible for answering phones and taking orders, cleaning, and resetting tables for dining. Replenishing supplies and resolving customers’ complaints. Cash register transactions.

Marshalls Department Store

Las Vegas, Nevada 09/2019-12/2019

Stock Clerk

Responsible for receiving merchandise, stocking shelves, and assisting customers, placed sensors on merchandise clothing items before displays on sales floor racks.

Boyle Heights Worksource

Los Angeles, California 01/2019-03/2019

Office Assistant/Intern

Responsible for typing, making copies, maintaining records, filing documents, managing filing systems, and updating paperwork and databases.

Education

Palladium Academy (2021)

Temple City, California

Los Angeles County Office of Education (2019)

El Monte, California

Employment Seminar

Roosevelt Adult School (2006)

Los Angeles, California

General Education

Certifications

Medical Clinical Assistant

The Privacy Rule and Health Care Practice

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