JON HUYNH

909-***-****• adzg5a@r.postjobfree.com • Newport Beach, CA

OPERATIONS LEADER

Fostering improved business results through strategic operations leadership and employee engagement, focusing on safety, compliance, and efficient practices. Accomplished leader with 15+ years of experience driving operational excellence and improving organizational achievements. Keen ability to transform operational performance, enabling efficiencies in processes, enhancing safety practices, controlling costs, and driving revenue growth. Devoted people leader, working side-by-side with employees to help them engage with the organization, understand the business's mission, vision, and goals, and instill skillsets to propel career growth. Process improvement specialist, able to quickly identify areas of opportunity and implement solutions that drive sustainable enhancements to the overall business. Effective communicator at all levels of organizations, inspiring and motivating employees and influencing and guiding key stakeholders' decision-making, yielding tremendous advancements to business goals. CORE COMPETENCIES

P&L Analysis & Budgets

Project Management

Team Building & Leadership

Cross-Functional Collaboration

Process Improvement

Strategic Planning & Execution

Knowledge Management

Safety Culture

Labor Relations & Unions

Talent Management

Root Cause Analysis

Business Development

PROFESSIONAL EXPERIENCE

Transdev North America • Irvine, CA • January 2022 to Present General Manager

Direct an organization of 9 direct reports and 500+ employees and subcontractors with accountability for the maintenance of 270 vehicles and 175 subcontractor vehicles.

• Maintain client relations (Orange County Transportation Authority, one of largest paratransit contract in California), corporate contact routinely to meet or exceed expectations, attend and speak at Board meetings, negotiate Collective Bargaining Agreements, and attend RFP presentations.

• Improvement safety results month-over month by greater than 26% in the key areas of safety and customer service measured by the client.

• Decreased operating expenses by 13% by consolidating operating departments, reducing staff, while continuing to deliver the clients’ revenue expectations.

• Provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans

• Exceeded profits by 29% for FY 2022

MV Transportation • Phoenix, AZ • 2019 to 2022

JON HUYNH

General Manager

Oversaw and guided 11 direct reports and 300+ employees and subcontractors with accountability for the maintenance of 130 vehicles and 90 subcontractor vehicles. Secured new contract term worth $150M+ on rebid in 2022.

• Served the organization as a transformation specialist, transforming a stagnant operation into a high- functioning, high-productivity environment. As a result, established and exceeded financial goals, safety measure benchmarks, and increased employee retention metrics, including increasing profit from a budgeted 4% growth to 11%+ in 1 year.

• Achieved measurable KPIs to avoid financial penalties in the form of potential liquidated damages, revitalizing an account relationship.

• Implemented customer-centric SOPs, reducing complaints by 50% during tenure due to increased responsiveness to customer needs, improving customer interactions, and addressing identified customer complaints timely and efficiently.

• Reduced employee accidents by creating a culture of safety awareness across the region, implementing awards for achievement of benchmark metrics related to safety and workplace injuries, yielding $230k in savings and a 60% drop in injury expenses within 1 year due to reduced injuries, less employee downtime, and fewer medical bills.

• Developed creative methods for improving staff performance and operational results, introducing a rewards program for perfect attendance to improve customer service, increase employee engagement, and enhance the bottom-line results of the business.

• Spearheaded a culture dedicated to improved talent management and people operations by motivating, inspiring, and providing positive interactions daily, yielding a significant reduction in turnover rates from 17% to under 3.5%. Additionally, over 80% of current staff referred new employees to the business. Waste Management • Carson, CA Reno, NV • 2017 to 2019 Senior Project Manager / Operations Improvement Manager – Refining Operations Led functions for waste management, including hazardous materials, at 4 sites within the largest refinery in the Western United States. Managed environmental health and safety, operational strategies, maintenance, and financials, including invoice review and approval.

• Executed a turnaround strategy, reducing workplace accidents from 8 per year to averaging 0 accidents or incidents. Focused daily on safety awareness and culture, reviewing trends, and conducting root cause analysis to implement effective processes for preventing potential accidents and mitigating risks. These efforts yielded

$360k in annual savings and a 20% reduction in third-party contractor fees due to fewer employee absences from workplace injuries.

• Drove compliance and regulatory adherence by training, educating, and promoting safety awareness efforts, reducing fines, penalties, and deficient practices per OSHA, federal and state regulations, and company policies.

• Supported employees through annual reviews, performance improvement plans, training efforts, disciplinary action, and promotions.

• Exceeded financial results by utilizing data-driven metrics and benchmarks to identify areas of opportunity and implement improved practices to ensure the achievement of cost containment efforts, budget adherence, and profitability margins. Additionally, conducted P&L reviews and budget variance reports to communicate areas of improvement with senior leadership.

• Appointed to oversee a new start-up location in Reno, NV, implementing processes, delivering training and mentorship to employees, and ensuring safety and compliance practices met regulatory standards. Enabled the JON HUYNH

team to forge a successful path by providing resources, removing obstacles, and supporting employees to overcome challenges.

• Discovered $1.34MM in collectible revenue by auditing services provided compared to invoices sent, implementing new practices into the billing system to ensure alignment and payment for services rendered, and prevent the reoccurrence of missed collections.

• Implemented route efficiencies to increase margins and drive revenue growth, partnering with district managers to establish truck weight scales, enabling a 25% improvement in drop-off productivity. In addition, cameras were added to trucks to verify the weight of pickups, allowing the company to charge increased rates based on contractual agreements for weight limits. PRIOR CAREER HISTORY:

ATHENS SERVICES • City of Industry, CA • 2011 to 2017 Revenue & Operations Improvement Manager

Waste Management and Street Sweeping Industry

• Worked directly with local management to ensure periodic route reviews, optimizing routes, identifying route reductions with +/- volume, re-routes and communicating changes and benchmarks to Operations, Customer Service, Government Affairs, Compliance and Billing.

• Ensured all divisions are performing daily route maintenance in routing programs.

• Maintained a bi-annual route audit schedule based on compliance requirements and revenue opportunities.

• Tracked route audit results and report those results timely to senior management.

• Ensured that route audit findings are updated in the billing system timely.

• Coordinate “Project Overflow” with Operations, Customer Service, and Sales and timely report project results.

• Prepared work plans for new business start-ups.

• Positions held: Operations Supervisor, Route Analyst, Revenue & Operations Improvement Manager UNITED PARCEL SERVICE (UPS) • Ontario, CA • 2007 to 2011 Aircraft Operations Supervisor

• Oversaw and guided 35 Union direct reports in load planning, van driving, fueling, and scale attendants.

• Plans the weight and balance of outbound aircraft to ensure flights are safely loaded and legal to fly.

• Conducting load quality audits and working with hourly employees on proper loads methods.

• Certify that weight distribution of the aircraft with cargo, baggage and passengers is in accordance with safety regulations and aircraft limits.

• Utilizes load-planning tools to recognize areas of cost saving opportunities. EDUCATION AND CREDENTIALS

Doctor of Education in Organizational Leadership Pepperdine University EDD Candidate Master of Business Administration (M.B.A.) California State University, Monterey Bay Bachelor of Arts in Sociology, Minor in Biology California State University, Fullerton

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