Holly Nycole Varner

adzg49@r.postjobfree.com

601-***-****

Summary

Experienced office management & administration professional who possess strong honesty & integrity skills to optimize productivity efficiently. Providing quality customer service across various fields. Highly dependable, ethical, & reliable support specialist that blends leadership & advanced organizational, technical, and business skills together. Works effectively with cross-functional teams in ensuring operational & service excellence.

Skills

Typing/Faxing/ Filling

Multitasking and prioritization

Strong Problem Solver/ Critical Thinker

Staff Development and Training

Team Building

Recruitment

Decision Making

Report Preparation & Analysis

Accounts Payable/ Accounts Receivable

Certified Welder

Production QCQA

Personal Caregiver

Microsoft Office Suite

Answers Multi-Line Phones

Dispatcher

Payroll Administration

Shipping & Receiving Management

Excel

Data analysis

Inventory input

Experience

Customer Service Rep/Call Center Agent

Agero Roadside Assistance

06/2023 – Currently Employed

Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident.

Probe to identify the need of the customer based on vehicle situation.

Provide policy coverage details.

Dispatch a service provider to assist the customer.

Provide status updates to customers.

Front Desk Clerk/Hospitality Clerk

Days Inn Laurel, MS

Provide service of inbound calls for roadside assistance and other service

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Customer Service Rep/Call Center Representative

Teleperformance USA Inc Salt Lake City, UT

10/2021 – 05/2022

Handled contracts of customers remotely over the phone for General Motors and Sprint/T-Mobile

With GM handled the On-star blue button welcome call set up with customers when they bought a new gm vehicle

With S/TM set them up with the buyout and switch over

Was able to sell expensive devices to customers and get them set up with the best service plan for them and their families

Tell the GM customers the best options for On-star

Troubleshoot phone issues

Handle internet problems with new gm vehicles

Up sale to new phones that could handle the 5g towers

Shipping/Receiving/Human Resource Clerk

Peco Foods Inc Bay Springs, MS

05/2021 – 10/2021

Accounts payable

Payroll administration

Attendance filed

Kept up with the paperwork for the chicken that came in to be processed

Handled the out of US documents with USDA

Kept all inventory in computer with excel

Did all paperwork for each truck order that I handled

Handled drivers’ paperwork

Maintained weekly truck orders

Welder

Howard industries Laurel, MS

9/2016 – 03/2021

Read blueprints and drawings and take or read measurements to plan layout and procedures

Determine the appropriate welding equipment or method based on requirements

Set up components for welding according to specifications (e.g., cut material with powered saws to match measurements)

Operate angle grinders to prepare the parts that must be welded

Align components using calipers, rulers etc. and clamp pieces

Weld components using manual or semi-automatic welding equipment in various positions (vertical, horizontal or overhead)

Repair machinery and other components by welding pieces and filling gaps

Test and inspect welded surfaces and structure to discover flaws

Maintain equipment in a condition that does not compromise safety

Shipping/Receiving/Packout Clerk

Picking of orders, Packing of orders

Running of dispatch reports

Occasional de-kitting of product

Ensure Quality Product

Meet Time Standard based on Daily Rate

Follow Safety Guidelines

Maintain good Housekeeping

Measures of Success- Minimal to no miss shipments-Minimal to no quality issues

Delivering to daily plan

No safety incidences following all safety guidelines

Willingness to cross train in support of other teams

Southern Hens Moselle, MS

6/14 – 05/15

Date entry; Putting inventory in the computer

Picking of orders

Packing of orders

Running of dispatch reports

Occasional de-kitting of product

Ensure Quality Product

Meet Time Standard based on Daily Rate

Follow Safety Guidelines

Maintain good Housekeeping

Measures of Success- Minimal to no miss shipments-Minimal to no quality issues

Delivering to daily plan

No safety incidences following all safety guidelines

Willingness to cross train in support of other teams

Dispatching my drivers to find out when my load is going to be picked up

Production/Shipping/Receiving Clerk

Wayne Farms Laurel, MS

• Manages the shipment and receipt of all products, materials, and supplies.

• Collaborates and communicates with logistics technicians, customer service

• Tracks, traces, and updates the status of incoming and outgoing shipments.

• Maintains a clean, neat, and member-ready area.

• Promptly unloads trucks and deliveries and sorts and stocks receivables.

• Maintains an accurate log sheet of daily moves, scanning inventory, and counting

accurately.

• Engages with vendors and drivers with a positive attitude.

• Provides additional backup support for shipping and receiving departments.

Assistant Manager

Murphy’s Express USA Laurel, MS

08/13 – 06/14

Assist the Retail Store Manager in planning and implementing strategies to attract customers

Coordinate daily customer service operations (e.g., sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and maintain store inventory

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing Sales Associates

Monitor retail operating costs, budgets and resources

Suggest sales training programs and techniques

Communicate with clients and evaluate their needs

Education

High School Diploma - South Jones High School Ellisville, MS

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