Customer Service Call Center
Resume:
Holly Nycole Varner
***************@*****.***
Summary
Experienced office management & administration professional who possess strong honesty & integrity skills to optimize productivity efficiently. Providing quality customer service across various fields. Highly dependable, ethical, & reliable support specialist that blends leadership & advanced organizational, technical, and business skills together. Works effectively with cross-functional teams in ensuring operational & service excellence.
Skills
Typing/Faxing/ Filling
Multitasking and prioritization
Strong Problem Solver/ Critical Thinker
Staff Development and Training
Team Building
Recruitment
Decision Making
Report Preparation & Analysis
Accounts Payable/ Accounts Receivable
Certified Welder
Production QCQA
Personal Caregiver
Microsoft Office Suite
Answers Multi-Line Phones
Dispatcher
Payroll Administration
Shipping & Receiving Management
Excel
Data analysis
Inventory input
Experience
Customer Service Rep/Call Center Agent
Agero Roadside Assistance
06/2023 – Currently Employed
Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident.
Probe to identify the need of the customer based on vehicle situation.
Provide policy coverage details.
Dispatch a service provider to assist the customer.
Provide status updates to customers.
Front Desk Clerk/Hospitality Clerk
Days Inn Laurel, MS
Provide service of inbound calls for roadside assistance and other service
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Customer Service Rep/Call Center Representative
Teleperformance USA Inc Salt Lake City, UT
10/2021 – 05/2022
Handled contracts of customers remotely over the phone for General Motors and Sprint/T-Mobile
With GM handled the On-star blue button welcome call set up with customers when they bought a new gm vehicle
With S/TM set them up with the buyout and switch over
Was able to sell expensive devices to customers and get them set up with the best service plan for them and their families
Tell the GM customers the best options for On-star
Troubleshoot phone issues
Handle internet problems with new gm vehicles
Up sale to new phones that could handle the 5g towers
Shipping/Receiving/Human Resource Clerk
Peco Foods Inc Bay Springs, MS
05/2021 – 10/2021
Accounts payable
Payroll administration
Attendance filed
Kept up with the paperwork for the chicken that came in to be processed
Handled the out of US documents with USDA
Kept all inventory in computer with excel
Did all paperwork for each truck order that I handled
Handled drivers’ paperwork
Maintained weekly truck orders
Welder
Howard industries Laurel, MS
9/2016 – 03/2021
Read blueprints and drawings and take or read measurements to plan layout and procedures
Determine the appropriate welding equipment or method based on requirements
Set up components for welding according to specifications (e.g., cut material with powered saws to match measurements)
Operate angle grinders to prepare the parts that must be welded
Align components using calipers, rulers etc. and clamp pieces
Weld components using manual or semi-automatic welding equipment in various positions (vertical, horizontal or overhead)
Repair machinery and other components by welding pieces and filling gaps
Test and inspect welded surfaces and structure to discover flaws
Maintain equipment in a condition that does not compromise safety
Shipping/Receiving/Packout Clerk
Picking of orders, Packing of orders
Running of dispatch reports
Occasional de-kitting of product
Ensure Quality Product
Meet Time Standard based on Daily Rate
Follow Safety Guidelines
Maintain good Housekeeping
Measures of Success- Minimal to no miss shipments-Minimal to no quality issues
Delivering to daily plan
No safety incidences following all safety guidelines
Willingness to cross train in support of other teams
Southern Hens Moselle, MS
6/14 – 05/15
Date entry; Putting inventory in the computer
Picking of orders
Packing of orders
Running of dispatch reports
Occasional de-kitting of product
Ensure Quality Product
Meet Time Standard based on Daily Rate
Follow Safety Guidelines
Maintain good Housekeeping
Measures of Success- Minimal to no miss shipments-Minimal to no quality issues
Delivering to daily plan
No safety incidences following all safety guidelines
Willingness to cross train in support of other teams
Dispatching my drivers to find out when my load is going to be picked up
Production/Shipping/Receiving Clerk
Wayne Farms Laurel, MS
• Manages the shipment and receipt of all products, materials, and supplies.
• Collaborates and communicates with logistics technicians, customer service
• Tracks, traces, and updates the status of incoming and outgoing shipments.
• Maintains a clean, neat, and member-ready area.
• Promptly unloads trucks and deliveries and sorts and stocks receivables.
• Maintains an accurate log sheet of daily moves, scanning inventory, and counting
accurately.
• Engages with vendors and drivers with a positive attitude.
• Provides additional backup support for shipping and receiving departments.
Assistant Manager
Murphy’s Express USA Laurel, MS
08/13 – 06/14
Assist the Retail Store Manager in planning and implementing strategies to attract customers
Coordinate daily customer service operations (e.g., sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources
Suggest sales training programs and techniques
Communicate with clients and evaluate their needs
Education
High School Diploma - South Jones High School Ellisville, MS
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