Customer Service Nursing Assistant
Resume:
*** ****** ******, *******, **
adzg3c@r.postjobfree.com
Qualifications
• Highly motivated bilingual healthcare worker with twenty-seven years of clinical, administrative, and operational experience, working on multiple fronts in Long-Term Care.
• Thrives in fast-paced environment requiring
concentrated action along multiple fronts.
• Demonstrated strengths in providing support in
diversified functions across various departments.
• Service-focused, technically skilled with advanced skills in MS Office Suite (Word, Excel, Access,
PowerPoint and Outlook); demonstrated ability to
learn new computer programs quickly.
Experience
APRIL 2002 – PRESENT
Bilingual Principal Clerk Admissions Coordinator Veterans Memorial Home, Paramus, NJ
Under departments of Social Services, Nursing, and Business Office, performing varied administrative, clerical, and operative responsibilities, predominantly complex in nature. o Reviews, checks, and certifies reports, applications, forms, and other documents requiring technical and service determinations for veterans by the federal Veterans Affairs. o Obtains pertinent material from files and/or other sources; puts it into usable form for the review and use.
o Community outreach to potential organizations and facilities for marketing and referrals of prospect residents. o Provides customer service to residents, representatives, and families seeking admission to VMH. o Interviews patients to determine income, financial obligations, and eligibility for care. o Coordinates admitting procedures with activities of other facilities. o Responds to difficult inquiries concerning admission regulations and procedures. o Assists families of prospect residents with the provision of guidance and support from the application process through day of admission.
o Provides technical assistance to applicants with completing forms, reviewing documents for accuracy and content, resolving complaints, interpreting rules, regulations, policies, and procedures. o Addresses general inquiries with linkage to proper departmental personnel from resident representatives and families. o Leads work of a clerical unit as needed and provides training to nursing clerks. o Creates complex correspondence, reports, and recommendations of a confidential nature. o Reviews, sorts, and routes incoming correspondence for residents and their families. o Provides support and execution of time-sensitive comprehensive projects, to the department of Health Information Management.
o Utilizes various types of electronic and/or manual recording and information systems used by various departments. JUNE 1992 – APRIL 2002
Nursing Clerk
Veterans Memorial Home, Paramus, NJ
Responsible for all administrative and clerical duties for the Nursing Unit and performed in an accurate and effective manner.
o Maintained medical chart records, files, and correspondence for all new admissions, readmissions, transfers, and discharges to the Nursing Unit.
o Maintained medical charts and verifies identifying patient data is accurate and ID bracelets are placed on residents. Felicia Martinez
2
o Prepared routine reports and maintains organization of the Nursing Unit. o Collaboration with nursing unit managers, charge nurses, doctors, and other supportive staff to ensure nursing care provision meets all regulatory standards.
o Identified and addresses patient needs and requests in a timely manner, by answering call bell. o Ensured timely processing of requests for supplies needed. o Maintained unit operations by following guidelines, policies, and procedures, reporting needed changes. AUGUST 1990 – JUNE 1992
Human Services Assistant Certified Nursing Assistant Veterans Memorial Home, Paramus, NJ
Provided direct care for residents as a Certified Nursing Assistant. o Provided services for residents under indirect as well as direct professional supervision. Education
ANTICIPATED GRADUATION: DECEMBER 2022
Health Information Technology
Passaic Community College, Passaic, NJ
Semester Hour Credits Earned: 60
1982- 1984
Bilingual Secretary Program
Passaic Park, NJ
Diploma earned: 1984
Memberships/Licensures
2010- PRESENT
National Notary Association
New Jersey Notary Public License
Commission Number: 50149487
Exp. 1/22/2026
2012- PRESENT
Communications Workers of America
NJ Veterans Memorial Home, Paramus Branch
2012 – 2017 Branch Executive Vice President
2017- Present Branch President
1999-PRESENT
New Jersey Health Information Management Association Member
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