Stephan Barlatier

Greater Boston 339-***-**** adzg2x@r.postjobfree.com http://www.linkedin.com/in/stephan-barlatier Summary

Dedicated IT Support Professional known for a continuous learning mindset and unwavering sense of responsibility. Possessing strong analytical abilities, I excel in optimizing processes and problem-solving. With a proven track record of achieving results, I thrive in fast-paced environments and build lasting connections with colleagues and clients alike. My commitment to maintaining data integrity and driving efficiency underscores my achievements in technical support. I bring a unique blend of skills and expertise to contribute effectively in IT support roles. Technologies and Scripting Abilities

Windows Server 2016 & 2019 Windows 10 Windows 8/8.1 Windows 7 Windows Vista Windows XP MAC OS Linux (Ubuntu & Kali) Apple iOS Android OS Cisco IOS Wireshark Active Directory Microsoft 365 InTune Service Now HTML CSS PowerShell Excel VBA Professional Experience

AstraZeneca – Technical Support Engineer May 2023 – Sept. 2023

● Reimaged 10+ laptops and completed 3+ employee migrations daily, both on premise and remotely, while maintaining sensitive data integrity.

● Oversaw weekly inventory updates of all hardware and softwareHelped increase pace of projected completion by 15% within the first 6 weeks of employment

● Was able to bring average migration time per employee down from 52 minutes to 34 minutes through communication with employees before their scheduled appointment

● Successfully completed 63+ hardware repairs on Lenovo ThinkPad Colonial Automotive Group – Sales/Leasing Consultant Jan 2019 – July 2022

● Fielded 20+ calls daily

● Scheduled appointments for and received payments from clients

● Led product presentation demonstrations

● Delivered new employee onboarding training 30 days into my tenure

● Built strong lasting rapport with 300+ clients

● Received positive quarterly reviews from both supervisors and clients Harvey Building Products – Quality Assurance Lead Jan. 2016 – Jan. 2019

● Maintained on time delivery of all products shipped for a consecutive 9 months

● Improved quality of shipped products per shipment by 25 percent after 2 months after a slight change to product package materials

● Validated inventory accuracy by maintaining detailed accounts of manifests.

● Coordinated receipt and shipment of building materials

● Completed new employee onboarding for multiple departments Education

Per Scholas – IT Support Training Feb. 2023 – May 2023 Per Scholas took me through a rigorous 40+ hour a week training course. I ran 100+ virtual network installations in LAN or PAN configurations through GNS3, along with troubleshooting simulations where I would configure either the DHCP or static IP addresses as well as flushing DNS to resolve connectivity issues after having diagnosed the problem through command line tools. I also joined computers to a domain to implement group policies, folder redirections, map drives and manage password resets through Active Directory across several user profiles.

● Ran a multitude of virtual machines in VirtualBox to familiarize myself with Linux (Ubuntu and Kali), Windows Servers, Windows 7 and MAC OS

● Used Remote Desktop to help me access end user computers to get a better understanding of their technical issues to better solve them, specifically in cases of identifying viruses and symptoms of malware

● Commissioned and decommissioned hardware. (Brands include Dell, Samsung, Apple, HP and Konica)

● Ran 100+ virtual network installations in LAN or PAN configurations through GNS3

● Troubleshot simulations using command line tools to configure DHCP/static IP addresses, and flushing DNS to resolve connectivity issues

● Joined computers to a domain to implement group policies, folder redirections, map drives and manage password resets through Active Directory across several user profiles SCALE – GED June 2012

Certifications and other skills

● CompTIA A+ Certified May 2023

● CompTIA Network+ Certification expected Oct. 2023

● Bilingual – English and French Creole

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