Customer Service Representative

MARLAND MCCLINON

Denver, CO • 720-***-**** • *********@*******.***

Head Coach

Customer Service • Leadership • Team Building

Dynamic Head Coach with noted career track of successfully coaching and leading multiple teams. Strengths in building and sustaining relationships. Demonstrated background in connecting with diverse individuals, fostering team cohesion, improving morale, and utilizing effective interpersonal communication. Promote high ethics and integrity through personal behavior. Exhibits strong leadership and moral character.

Core Competencies:

Leadership Strategic Planning Team Building Customer Service Safety Awareness Conflict Resolution

Program Planning Training & Development Process Improvement Organization Decision Making

Organizational Effectiveness Resource Management Accountability Relationship Development

Professional Experience

HOME ADVISOR, Golden, CO 2011 – Present

Project Advisor

Make outbound call to customers looking to hire contractors for home improvement projects. Submit service requests with required homeowner contact information. Connect homeowners with contractors who match their needs. Follow up with customers to assess satisfaction of project. Train new hires and pre-existing staff on policies and procedures.

Recipient of 4.94/5 customer service satisfaction scores as a result of providing professional, attentive service.

Grew business as a Sales Administrator by saving several terminated accounts and providing service to help

customers find success with utilizing the company for their needs.

DENVER PARKS AND REC, Denver, CO 12/2021 - March 2022

Boys Basketball Coach

9/10-, 11/12- and 13/14-year-old teams. Teaching basketball fundamentals and techniques. Discipline and respect for authority were the main focus points for these young men.

COMMUNITY COLLEGE OF AURORA, Aurora, CO 2000 – 2011

Men’s Head Basketball Coach

Cultivated a basketball program that was rooted in integrity, growth, learning, passion and teamwork. Fostered a program that inspired greatness through actions, words, behavior, and accountability. Created a communitive environment encouraging parents, educators, and admin to work together for the development of student-athletes. Established training techniques with a track record of success in technical skills and character development. Assured proper safety was maintained during all practices and games. Plan and carry out in-season conditioning and practices. Evaluated team and individual performances. Set up all travel and hotel accommodations while staying under school budget for tournaments in Laramie WY, Lamar CO, Colorado Springs CO, and North Platte NE.

Team won a total of nine 1st place and 2nd place finishes in City Leagues.

Placed 3rd place at the Air Force Academy in Colorado Springs, a large event intermural tournament.

~Additional experience as Assistant Basketball Coach for girls’ competitive basketball club, Service Desk Assistant at Sungard Availability Services, Warranty Technician at D.R. Horton, and Owner / Operations Manager at ImagineThat Services ~

Education/CERTIFICATES

IAP Career College

Life Coach Certificate 4/2022

ADAMS STATE UNIVERSITY, Alamosa, CO

General Education

Basketball and Track – Freshman Year

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