Raeshell Daniels

Customer Service Rep

Atlanta, GA 30349

adzg21@r.postjobfree.com

678-***-****

To secure a position as a Customer service Rep where I can share my experience and grow with a company.

Willing to relocate to: Atlanta, GA - College Park, MD - DeKalb, IL Authorized to work in the US for any employer

Work Experience

Data Entry Clerk/Customer Service Representative

Bank of America - College Park, GA

May 2022 to Present

Process keying Healthcare explanation of benefits balancing each transaction Customer Service Representative

Southeastrans Inc - College Park, GA

February 2018 to Present

Provide excellent service to clients with Medicaid schedule Non Emergency medical transportation explain how services work also verify eligibility. Calvet

State of Cslifornia - Fresno, CA

September 2014 to Present

Provide food service to resident at the veteran home prepare meal and service residents Customer Service Rep

Southeastrans - College Park, GA

January 2011 to March 2013

Provide quality service to member with Medicaid scheduling and dispatching non-emergency transportation for medical appointments.

due

Unemployed

October 2008 to January 2011

to relocation

Customer Service Rep

Aetna Healthcare - Fresno, CA

March 2004 to October 2008

Provide customer service via 800 line for member with individual plans provide plan information rate and benefits that would best fit the family needs

Owner/Operator

Daniels Family daycare - Fresno, CA

January 2000 to March 2008

Provide a healthy and positive place for children before and after school. Prepared meal according to State of California guidelines also planned activities for the children. Customer Service Rep

Bank of America - Fresno, CA

March 1989 to May 2006

Answer incoming calls providing excellent customer service providing client with balance information along with banking activity on account as well as offering clients with other services offered by the institution

Education

High school or equivalent in Business

Grover Cleveland High School - Reseda, CA

1976 to 1979

Skills

• Customer Service, Micro soft word, power point,,excel (10+ years)

• Reviewing and verifying eligibity, quoting rate and insurance plan designs (10+ years)

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

Awards

Customers Service

January 2017

Nominated by my coworkers and residents at the facility where I am currently employed. Additional Information

HIGHLIGHTS OF QUALIFICATIONS

Excellent customer service skills, remain calm, and relaxed when dealing with upset people

Highly motivated and the ability to organized and streamline projects while being flexible and dependable

Highly reliable and discipline, work effectively with wide range of personalities

Self-motivated and dependable, productive in a fast paced environment under pressure APPLICABLE SKILLS

Typing

MS Office

MS Word

10-key

Operate cash register

Multi-line phones

Returns

Create documents

Filing

Use office equipment

Dispatching

SUMMARY OF EXPERIENCE

Greeted customers in a friendly manner. Answered multi-line phones, created documents, filed, and faxed reports. Performed data input of daily furniture orders and provided sales

Kept records of customer interactions and transactions

Used telephone skills to canvass customers, and close renewing subscriptions

Resolved customers' billing and service complaints

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