Customer Service Rep
Resume:
Raeshell Daniels
Customer Service Rep
Atlanta, GA 30349
**************@*****.***
To secure a position as a Customer service Rep where I can share my experience and grow with a company.
Willing to relocate to: Atlanta, GA - College Park, MD - DeKalb, IL Authorized to work in the US for any employer
Work Experience
Data Entry Clerk/Customer Service Representative
Bank of America - College Park, GA
May 2022 to Present
Process keying Healthcare explanation of benefits balancing each transaction Customer Service Representative
Southeastrans Inc - College Park, GA
February 2018 to Present
Provide excellent service to clients with Medicaid schedule Non Emergency medical transportation explain how services work also verify eligibility. Calvet
State of Cslifornia - Fresno, CA
September 2014 to Present
Provide food service to resident at the veteran home prepare meal and service residents Customer Service Rep
Southeastrans - College Park, GA
January 2011 to March 2013
Provide quality service to member with Medicaid scheduling and dispatching non-emergency transportation for medical appointments.
due
Unemployed
October 2008 to January 2011
to relocation
Customer Service Rep
Aetna Healthcare - Fresno, CA
March 2004 to October 2008
Provide customer service via 800 line for member with individual plans provide plan information rate and benefits that would best fit the family needs
Owner/Operator
Daniels Family daycare - Fresno, CA
January 2000 to March 2008
Provide a healthy and positive place for children before and after school. Prepared meal according to State of California guidelines also planned activities for the children. Customer Service Rep
Bank of America - Fresno, CA
March 1989 to May 2006
Answer incoming calls providing excellent customer service providing client with balance information along with banking activity on account as well as offering clients with other services offered by the institution
Education
High school or equivalent in Business
Grover Cleveland High School - Reseda, CA
1976 to 1979
Skills
• Customer Service, Micro soft word, power point,,excel (10+ years)
• Reviewing and verifying eligibity, quoting rate and insurance plan designs (10+ years)
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
Awards
Customers Service
January 2017
Nominated by my coworkers and residents at the facility where I am currently employed. Additional Information
HIGHLIGHTS OF QUALIFICATIONS
Excellent customer service skills, remain calm, and relaxed when dealing with upset people
Highly motivated and the ability to organized and streamline projects while being flexible and dependable
Highly reliable and discipline, work effectively with wide range of personalities
Self-motivated and dependable, productive in a fast paced environment under pressure APPLICABLE SKILLS
Typing
MS Office
MS Word
10-key
Operate cash register
Multi-line phones
Returns
Create documents
Filing
Use office equipment
Dispatching
SUMMARY OF EXPERIENCE
Greeted customers in a friendly manner. Answered multi-line phones, created documents, filed, and faxed reports. Performed data input of daily furniture orders and provided sales
Kept records of customer interactions and transactions
Used telephone skills to canvass customers, and close renewing subscriptions
Resolved customers' billing and service complaints
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