Kiranjot Modi

Vancouver, BC T: 778-***-**** E: adzg1g@r.postjobfree.com LinkedIn:

www.linkedin.com/in/modikiranjot

Tourism Management Organizational Leadership Financial Management SUMMARY

A Capilano University Bachelors in Tourism Management Co-operative Education student, focused on maximizing customer satisfaction by displaying excellent customer service skills.

Exceptional leadership qualities and verbal-nonverbal communication skills developed through volunteer activities such as leading and coordinating the team at Guru Nanak’s Free Kitchen.

Experienced in building strong customer relationships and providing lending solutions to customers at Fairstone Financial and Spring Financial.

Effective in handling international customers who communicate in English, Hindi, or Punjabi and delivering hospitable experience at Flyover Canada. EDUCATION

Bachelors in Tourism Management Co-operative Education Capilano University, North Vancouver, BC Completed: September 2022 SKILLS AND QUALIFICATIONS

Microsoft Office: PowerPoint, Excel, Office (Intermediate)

Accurate Typist (Average of 75 wpm)

Fluent in English, Hindi, and Punjabi.

Social media familiarity: Twitter, Instagram, and Facebook RELEVANT CERTIFICATIONS

Standard First Aid

Food Safety (Level 1) 2019

Driver’s License (Class 7) October 2023

Kiranjot Modi

VOLUNTEER EMPLOYMENT EXPERIENCE

Guru Nanak’s Free Kitchen, Vancouver, BC April 2019- March 2020 Customer Service Coordinator

Coordinated team activities involving 12 participants and effectively communicated schedules to members and the people of Vancouver.

Acted as a translator to non-English speakers who understood Hindi or Punjabi. Greeted and spoke to people in a friendly manner to encourage them to provide feedback to improve the services of the kitchen.

Supported 10 team members to accurately respond to people's queries and encouraged them to make charitable donations.

WORK EXPERIENCE

Spring Financial, Vancouver, BC. From: August 14, 2023- Present Senior Loan Advisor

Qualifying customers, verifying employment and credit status.

Acquiring product line knowledge of all Spring products and educating clients on the best use of these products.

Closing loans virtually.

Collecting, organizing and delivering all relevant customer information and documentation to our financial partners to expedite the pre-approval process.

Actively listening to customers and driving satisfaction through product-based solutions. Fairstone Financial, Quebec, ON. From: October ‘22-July ‘23 Loan Advisor

Gather loan information.

Selling loans and protection products.

Commit to a personal training and development to support the company's mission to deliver the best borrowing experience and earn client’s trust and loyalty. Closing loans virtually and in person.

Cash controls including taking payments.

Resolving client’s queries by providing the best possible consolidation solution.

Making outbound calls and meeting monthly quotas. Flyover Canada, Vancouver, BC. From: March ‘22- September ‘22 Training Coordinator

Assist in the training of new employees as well as continuous training of existing staff.

Coordinating employee development training programs like language courses or health and safety courses.

Overseeing HR assistants in the department.

Managing employee relationships with their respective departments.

Communicating with the department managers to ensure their needs are met through new policies that come into action.

WTC Ventures, Vancouver, BC. From: April’ 2019-August’ 2022 Assistant Manager

Accelerated responding to queries from customers and significantly increased their satisfaction levels.

Created and delivered content through social media (Twitter, Facebook, and Instagram) to increase brand awareness and customer engagement on these platforms. Evaluated 5 customer service team's customer satisfaction scores and researched and advised on effective strategies to improve the score.

Assist to maintain inventory of all needed supplies.

Oversee staff’s compliance with all the health code and sanitary requirement. INTEREST

Hiking: Effectively planning, assessing the conditions, and leaving no traces are some of the skills I have developed.

Travelling: Traveled to 2 countries including India and Sri Lanka in the last 4 years.

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