Business Partner Employee Relations

Stephanie L Thom, PHR, SHRM-CP

adzg1e@r.postjobfree.com • +1-734-***-****

linkedin.com/in/stephaniethom/ • Rochester Hills, MI 48309

Dynamic professional with solid experience implementing, managing, and optimizing HR policies, best practices, and people management methodologies within demanding work environments. Adept at leading initiatives and delivering quantifiable results to improve human resource function as a true Human Resources Business Partner while working on-site and remotely. Skilled in coaching staff/managers and collaborating with senior management to translate critical business needs into actionable plans. Highly experienced in handling complex employee investigations in all US states, focusing on facts and solutions. Possess solid analytical, interpersonal, communication, problem-solving, and relationship-building skills.

Areas of Expertise

Team Leadership & Mentoring

Planning & Analysis

Recruitment & Selection

Training & Development

Performance Management

Consultative Support

Employee Engagement

Employment Law

Employee Investigations

Professional Experience

CVS Health, Remote 06/2023 – Present

Senior Manager, Colleague Relations

●Investigate workplace complaints of violations of policy for which failure to properly investigate might subject CVS to serious legal or financial risk.

●Develop and apply knowledge of employment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations.

●Provide advice, guidance and counsel to managers, supervisors and HR colleagues on all Employee Relations issues, policy interpretation and questions to include such issues as conduct, performance, re-organization, termination of employment, employee complaints and compliance issues.

●Champion and promote a positive work climate, providing appropriate counsel and support to ensure that any ER processes are delivered to maximize the employee experience.

Sun Communities & Sun Outdoors, Remote/Southfield, MI 08/2014 – 05/2023

Manager, Employee Relations & HR Business Partner (2020 – 2023)

Senior Employee Relations Specialist & HR Business Partner (2016 – 2020)

Employee Relations Specialist & HR Business Partner (2014 – 2016)

●Managed the employee relations/HR business partner team by providing feedback/guidance on complex issues, hiring, training new employees, properly allocating resources and overall team development.

●Headed professional development of leaders and team members by providing training on various HR topics such as performance management, team building, and compensation.

●Handled numerous escalated, complex and detailed employee relations investigations concurrently which involved claims of harassment, discrimination and various workplace concerns, supporting a workforce of 3,000+ employees.

●Delivered warranted employee discipline by formulating and providing comprehensive written warnings including an action plan for improvement.

●Reviewed and approved employee termination requests involving weighing facts leading to the decision and proper mitigation of risk(s).

●Advised leadership on solutions to retain team members, build morale, and develop their team through the coaching and performance management process.

●Identified trends in employee relations cases utilizing coaching, policies, and training to introduce improvements and achieve organizational goals.

●Managed professional relationships between organization and employees and built trusted business partner relationships with regions and business units while providing support as primary HR contact.

●Oversaw recruitment and selection of team members, including guiding employee training and enhancement to upskill team members.

●Administered equal employment opportunity and affirmative action programs as well as oversaw career development and internal/external recruiting efforts.

●Raised staff retention through in-office events, virtual contests, pulse surveys, employee stay/check-in/exit interviews to gather valuable insights and improve standard HR practices as well as manage attrition reporting.

●Handled employee actions including new hires, transfers, leaves of absence and terminations.

●Led process to optimize talent through succession planning as well as guide on staffing needs and restructuring.

●Interviewed employees and gathered data for “Cool Places to Work in Michigan” and “Best Companies to Work For” applications.

●Investigated and resolved payroll and benefits issues; reviewed existing benefits and employee programs, identified shortcomings, and formed recommendations to management to maximize employee retention and attract high-caliber employees.

●Kept abreast with latest industry developments, best practices, and employment law in all US states (including California).

Rocket Mortgage (formerly Quicken Loans), Detroit, MI 05/2011 – 08/2014

Associate Employee Relations Specialist (2013 – 2014)

●Handled multiple complex employee investigations and performance management disciplinary actions, concurrently.

●Engaged with team and reviewed compensation plans to highlight shortcomings and recommend improvements to assure market competitive remuneration to all employees.

●Partook in business unit meetings and formed recommendations to drive operational enhancements.

●Attained seamless availability of high-caliber human talent by advising on the implementation of succession planning and progression charts.

●Led project to design, develop, and implement new rewards and recognition program.

Recruiter/Program Manager (2011 – 2013)

●Strategized and reached team goals of recruiting, onboarding, and planning events for more than 1,000 interns.

●Led implementation of performance evaluation plans and intern performance review process.

●Trained and mentored recruiting team members and interns to impart skills and knowledge.

●Identified shortcomings and enhanced internship program by capitalizing on surveys, leader feedback, and data/business needs analysis.

●Empowered internship program executives to form effective decisions by providing updates and data-based insights.

●Networked with universities and recruited students through active participation in career events.

Education

Master of Science in HR & Organizational Development (GPA 3.90)

Eastern Michigan University, Ypsilanti, MI (2013)

Bachelor of Business Administration in Marketing (GPA 3.68)

Eastern Michigan University, Ypsilanti, MI (2009)

Licenses & Certifications

SHRM Certified Professional (SHRM-CP) – Society for Human Resource Management (2015 – Present)

Microsoft Excel, Basic and Advanced – GoSkills.com (2015 – Present)

Professional in Human Resources (PHR) – HR Certification Institute (2014 – Present)

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