Eduardo M Rodriguez

***** ******* ***.

Val Verde, CA 91384

adzg17@r.postjobfree.com

661-***-****

EXPERIENCE

Sales & Support Reservation Agent, Holland America-Cunard, Santa Clarita, CA——2023

Developed an ongoing relationship directly with travel consultants and guests building a booking with Cunard. Fluent with Polar; the program used for all past, present, and future bookings. Staying up to date with policies and promotional sales to respond confidently to inquiries while maintaining excellent customer service. Diligence monitoring bookings to ensure accurate completion of transactions with existing bookings and upsell. Mindful when answering phones for accuracy and thoroughness (through our Quality Assurance Program) to meet productivity requirements and open to constructive criticism to progress and ensure my performance. The ability to locate and communicate accurate information via chat, with up to 3 live chats sequentially with different details. Always respond to customers as quickly as possible, whether by email or live chat.

Thoroughly document each customer’s question or problem and the resulting answer or solution to help improve the overall functionality and efficiency of the phone call. Excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management is a requirement to uphold a higher customer service status. Remote-independently position and always practiced self-motivational mindsets. Proficient computer business applications with working knowledge of computerized reservation systems and the ability to troubleshoot issues independently from home. Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines. Fluent with Avaya phone services, Polar, Teams, Microsoft Programming, and Polar Vision

Behavior Technician I/Paraprofessional, A.L.P. & Hart District, Valencia, CA——2022-2023

Health professional who is responsible for the well-being of client’s home. Assisting the client with day-to- day activities, monitoring their progress and communicating any issues or concerns that come up. Main focus with clients who are on the spectrum and with children who struggle with a variety of behavioral challenges. We collaborate closely with the case worker/manager and client’s parents to carry out treatment plans for individual clients and assist with day-to-day tasks to ensure future progress, independence and perseverance.

Residential Technician/Mentor, Ascend Healthcare, Santa Clarita, CA 2022-2023

Daily care for teens from ages 13-17. Ascend Healthcare is a facility that homes 6 children per house. Providing mental health support. Kids may come and some have trauma, PTSD, depression, or anxiety. Each child is different. Taking the kids to group was important as everything we did was medically supported and we had to document everything whether it was a good or bad day.

Department Manager, Wal-Mart, Stevenson Ranch, CA _—2020-2021

The role encompasses the initial basic associate skill set. Initially I started in Cap-2, unloading merchandise everyday and putting in on the sales floor for the next day. As a Department Manager it mirrors Cap-2, along with more diligence with price change, inventory, display and customer care.

Assistant Manager, National Council of Jewish Women, Los Angeles, CA 2018-2020

Managerial duties included: Open and close the store, close down register, deposit daily earnings, provide customer assistance, item pricing, itemize and appraise items for eBay. Floor duties included: Move received furniture, delegate and assess each work station alongside employees. Back-shop duties included: Process daily customer donations, provide self-appraisal form for tax deductions. Daily tasks also included housekeeping duties. Customer hospitality was the priority.

Paraprofessional, L.A.U.S.D. Lankershim Elementary, N.Hollywood, CA 2015-2017

Teacher Assistant / Special Ed. T.A.; Worked 1-on-1 with students and teachers. Assisted teachers with lesson plans and worked closely with students who were on the autism spectrum. Tasks varied per classroom with each T.A. working different grades throughout the day

Technical Support Representative, G.C.U. Tech Support, Phoenix, AZ 2010-2012

Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

Department Manager, Landmark Foods, Phoenix, AZ 2010-2015

This was a McDonald’s Franchise. Daily tasks included: Positioning shift-managers at each station during peak hour and afterwards delegating the floor, following correct procedures, keeping a consistent pace of 3 minutes at the most for each order; count and balance 10 registers; follow correct kitchen procedures; count food waste; perform monthly inventory; promote crew to crew-trainers; handle customer complaints; and complete a daily deposit and inventory count during both closing and opening shifts. Planning ahead was crucial. It demanded diligence and preparation.

*Level I Administrative Assistant: McDonald’s franchise head quarters office as an entry level administrative assistant, and lead the twice a week orientation for new hires and filled out the I-9 forms.

SKILLS

50-WPM

Advanced KIPU

Proficient Microsoft Office

Basic Linux

Advanced Apple Programming

Proficient Customer Service

Proficient Customer Support

Multitasking

Multiscreen

Proficient Organizational

Proficient Team Player

Manager (up to 30-60 employees)

Clean Driving Record

Native Spanish (speaking, writing, intermediate writing)

References

Jorge Anuiz: 818-***-****

Crystal Cruz: 661-***-****

Richard Thomas: 661-***-****

28925 Lincoln Ave, Val Verde CA, 91384

Cell: 661-***-**** email: adzg17@r.postjobfree.com

661

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