DAVID A. WILSON

**** ***** ***** *****, *********, NORTH CAROLINA 28214

Phone: 980-***-**** Email: adzg0n@r.postjobfree.com

PROFILE SUMMARY

Result-oriented and service-focused professional offering 15 years of experience in delivering outstanding Management Support and Customer Service in fast-paced Retail environments coupled with 7 years Law Enforcement experience where I have been equipped with the needed skills to take on a Management position in Customer Service or Retail. Expert in providing sales leadership to improve team performance, and rendering stellar service and support to customers by accurately handling customer issues, and approaching problem-solving with an analytical mindset. Possess strong leadership and communication skills to interact with customers, executives, peers and to build prolific teams committed to the highest level of service delivery excellence.

CORE STRENGTHS

●

Retail

Merchandising

Store Management

Retail Sales

Inventory Management

Sales Management

Loss Prevention

Luxury Goods

Marketing Strategy

Team Leadership

Driving Results

Operations Management

Leadership & Team Building

Business Process Improvement

Account Management

Customer Service Management

Logistics Management

Supply Chain Management

Customer Retention

Customer Relationship Management

Team Management & Training

Purchasing

Change Management

Collaboration

Multitasking

Problem-Solving

●Phone Etiquettes

PROFESSIONAL EXPERIENCE

Sephora December 2022 – Present

Store Loss Prevention Investigator

Train Beauty Advisors on LP Policies and Procedures ( 10 per week )

Build relationships with Police Officers in Case resolution / Police Reporting.

Perform Apprehensions, Deterrents, Recoveries of Known Theft / ORC activity.

Download CCTV footage for case building for Court case development.

Oversight in Operations Processes.

Maintain safe working and shopping environment.

Inventory and Weekly Cycle Count oversight.

Facilitate Monthly Business Reporting with Store Managers.

Responsible for three stores.

Gap Inc. Old Navy August 2021 – December 2022

External Theft Coordinator – Charlotte District

Promoted from Loss Prevention Agent to External Theft Coordinator of 14 stores within 4 months of employment

Work with local law enforcement to build cases and facilitate arrest of habitual/felonious offenders including participating in court proceedings

Onsite monitoring to prevent or decrease incidences of theft or injury

Investigate internal theft at stores

Audit store inventories

Responsible for overseeing all safety policy and procedures for store employees

Creating, reviewing and editing theft reports for regional loss prevention manager

Skechers September 2019 – August 2021

Store Manager

Responsible for meeting or exceeding assigned sales plans and target metric objectives.

Drives sales and monitor each MOD (Manager-on-Duty) segment and ensures patterns of poor performance are addressed.

Monitor employee/customer interactions and provides constructive feedback on ways employees can improve service and increase sales.

Responsible for driving customer traffic by participating in approved local events and/or marketing opportunities.

Create excitement and passion for the product by communicating relevant information about fitness, fashion and product knowledge to customers.

Set specific performance standards and ensures associates contribute to the company objectives.

PROFESSIONAL EXPERIENCE CONT’D

Kohl’s August 2018 – September 2019

Sales Department Manager

Champion the sales team to achieve objectives by providing sales leadership through adequate training in merchandising, sales, pricing, and customer service.

Oversee sales operations including opening and closing procedures, shipment, Cash office, and credit acquisition.

Supervise entire store activities in the absence of the Store Manager to ensure top class performance in service delivery.

Drive improvement in online store purchases and handle in-store purchase shipment and pick up duties.

Drive the performance management and development of associates within the store.

The Children’s Place August 2017 - August 2018

Store Manager

Achieved peak results by strategically recruiting and developing high performing teams using all available resources to hire and retain top talent for essential positions in the store and district.

Directed and participated in the leader on duty program which aided the delivery of satisfactory shopping experience to customers and expedited store sales results by positively influencing associate behaviors.

Assigned daily obligations that maximized staffing to most effectively meet the needs of the business and drive store profitability.

Orchestrated the planning and execution of floor sets while adhering to company guidelines and encouraging the sharing of ideas amongst team members.

Partnered with the Loss Prevention Department to ensure strict compliance to Loss Prevention policies and procedures, while proactively identifying trends to advance the achieving of store shrink goals.

Carters OshKosh B’Gosh August 2016 - August 2017

Store Manager

Managed all store activities and improved customer engagement, operational execution, people management, and merchandising presentation.

Drove significant improvement to the store by effectively managing and coaching a diverse workforce to ensure compliance with company policies/procedures and to create a positive working environment that fosters business success.

Optimized team performance by clearly communicating goals and monitoring the progress of team members against key business initiatives.

Promoted a genuine customer focus on the sales floor, built strong customer loyalty and increased patronage leveraging on exemplary relationship management and customer service skills.

Maintained company standards in merchandising and executed company directives within set timelines in a deadline driven environment.

BuyBuy Baby August 2014 - August 2016

Assistant Manager

Improved Front End and Back store operations and gave directional guidance to store team in the areas of customer satisfaction, associate development, inventory control, human resources, safety, loss prevention, and expense control.

Maintained open lines of communication for a steady flow of information to aid the timely completion of required initiatives.

Designed training programs for Department Supervisors and Associates' with a focus on identifying the elements for achieving success in the Front End and BOH areas as stated on the Routine Action Plan.

Reebok/Rockport July 2013 - August 2014

Store Manager

Allocated resources and organized processes to drive profitability in a changing market environment.

Created a conducive and free work environment that welcomed suggestions and ideas on ways to improve systems and processes.

Developed and managed a visually appealing and easy to shop environment for customers and ensured strict adherence to housekeeping standards throughout the store.

Minimized loss by ensuring all loss prevention procedures are followed and adhered to.

Tracked store performance data and analytically developed solutions to expedite business success.

Omega Sports February 2005 - July 2013

Assistant Manager

Mecklenburg County Sheriff’s Dept. October 1998 - February 2005

Sheriff’s Deputy

EDUCATION

Central Piedmont Community College November 2001

Basic Law Enforcement Training

Mecklenburg County Sheriff’s Training Academy, Mecklenburg County Sherriff’s Office January 1996

Central Piedmont Community College May 1992

Human Services

Hudson Valley Community College May 1984

Criminal Justice

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