Customer Service Social Media

Flora Nordstrom

Los Angeles, CA *****

323-***-**** adzg0c@r.postjobfree.com

PROFILE

I am a graduate of Metropolitan University in Budapest, Hungary, with experience in both retail and executive assisting roles at a record label and tech start-up. My diverse background has equipped me with a range of skills that are applicable to various roles. Fluent in both English and Hungarian, I possess strong attention to detail and a proven ability to quickly learn new skills. I am an effective team player and also able to work independently, providing prompt and self-sufficient assistance to colleagues and customers alike. With my reliable and efficient approach to work and commitment to providing exceptional service, I am confident that I would be a valuable addition to any organization seeking a dedicated and skilled team member.

SKILLS

Communication: Excellent verbal and

written communication skills, able to convey

information clearly and concisely.

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Problem-Solving: Skilled at identifying and

resolving customer issues in timely and

effective manner.

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Attention to Detail: Attentive to detail,

ensuring accuracy and completeness in all

aspects of customer service.

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Customer Care: Demonstrated ability to

provide exceptional customer care,

ensuring customer satisfaction through

attentive listening, empathy, and prompt

resolution of issues.

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WORK HISTORY

EXECUTIVE ASSISTANT & OPERATIONS 01/2022 to 05/2023 LearnLoop / City of Angles Agency - Los Angeles, CA Digital agency working on variety of projects assisting on project planning, research and creative collaboration

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Conducted research to locate experts and write course outlines for the LearnLoop education platform

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• Conducted creative brainstorms for website creative

• Gained experience using Asana project management, Notion collaboration tool,

• Google Docs and Webflow design tools.

LABEL INTERN 01/2022 to 01/2023

Popgang Record Label - Los Angeles, CA

Assisted in the record label in managing social content, uploading of music content to various platforms (SoundCloud / Spotify / YouTube)

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• Helped plan and hire vendors for label parties and events for Cyber Rodeo

• Manage social media posts

• Created new process to upload music to various platforms all at once

• Found new vendors for label that offered better services at better prices. HOTEL FRONT DESK AGENT 09/2019 to 03/2021

Hotel Miro - Budapest, Hungary

• Welcoming and greeting guests upon arrival with a friendly and professional demeanor. Handling check-in and check-out procedures efficiently and ensuring a smooth guest experience.

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Assisting guests with inquiries, providing information about the hotel's facilities, and answering phone calls.

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• Managing guest reservations and ensuring accurate booking information.

• Handling guest requests and resolving any issues or complaints promptly and effectively.

• Processing payments and managing guest accounts accurately. Collaborating with other hotel departments to ensure seamless operations and guest satisfaction.

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BARTENDING 01/2018 to 03/2019

Sandokan Bar

• Worked as a bartender at popular bar in Budapest Managed to handle large volume of customers and maintained quality customer service and drink accuracy

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• Helped re-organize back of bar area to improve efficiency of making drinks

• Built relationships with regular customers to maintain loyalty to the bar. FOUNDER OF NORFLO CROCHET 08/2021 to Current

NORFLO

Started my own line of crochet goods including bucket hats, sweaters, and other made-to-order garments

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• Built a social media following for business

• Developed various lines of crochet products

• Skills in vendor selection and sourcing materials for products

• Customer service and sales.

EDUCATION

Metropolitan University - Budapest, Hungary Bachelor of Science Economist in Tourism And Catering, 06/2021

LANGUAGES

Hungarian

Native or Bilingual

English

Native or Bilingual

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