Shakyra Wimbush

*** * ******** **

Henderson, NC, 27536

919-***-**** (Cell)

adzfzb@r.postjobfree.com

Summary:

Dedicated Customer Care Representative with 3 years of experience with training in a wide range of customer care and service tasks. Strong communication and learning skills. Works very good under pressure and works very good as a team player and a leader. Experience:

Duke University Health System- Durham, NC - Patients Service Associate 10/2022-present

● Checking in patients for appointments and procedures, Checking patient insurance information. Taking patient copays and asking required questions

● Answering phones to schedule appointments and giving patient directions to location or walking them to locations if possible.

● Checking inventory on medical supplies to make sure that the front desk is running properly, and ordering the supplies that are running low to prevent us from running out. Blue Cross Blue Shield- Durham, NC (REMOTE)- Customer Care Representative 01/2022- 10/202

● Handling and resolving 30+ calls daily.

● Explaining customer benefits and coverages. Making sure customers understand their benefits and coverages in detail to ensure they know exactly what the company is offering them.

● Going over claims the company has received for the member. Taking payments for their monthly premiums. Taking payments regarding bills the customer received for a claim. Going over the claim and why the bill is the price it is. Charter Communications- Morrisville, NC- Customer Care Representative 09/2019 to 01-2022

● Handling and Resolving 50+ calls daily, on the first call.

● De-escalating calls in a timely manner, Ensuring member questions and needs are taken care of before ending .Using computer systems to get members needs taken care of. Taking payments for bills and to start services. Troubleshooting equipment and dispatching a technician if I was unsuccessful to getting services back up and running.

● Helping customer’s place orders for internet, cable, home phone service and mobile service. Taking inbound calls to assist customer’s place and confirm orders. Placing outbound calls to customers who placed orders online to go over the order and confirming they have everything they want before processing the order. Conduent- Henderson,, NC – Pharmacy Helpdesk/MailOrderer - 06/2017 to 09/2019

● Handling and Resolving 50+ calls daily, on the first call.

● Assisting pharmacy technicians with rejection codes for prescriptions. Giving technicians the correct codes to clear and get prescriptions approved. Explain why the prescription rejected.

● Taking INBOUND and OUTBOUND calls to customers to help get prescriptions ordered before they run out of medication and other medical supplies.

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Education:

High School Diploma- Northern Vance High School - Henderson, NC 2017 Skills:

● Can type 50+ WPM

● Proficient in using computerized systems

● Team player and loves learning to do new tasks

● Assembly

● Machine Operator

● Measurements

● Inventory

● Inspection

References are available upon request.

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