Khadijettou Wane Thiam

Clarksburg, MD *****

202-***-**** adzfz9@r.postjobfree.com

Fully Work Authorized No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Human Resources and Quality Management profess

ional with 11+ years of experience in the banking industry focused on recruitment, performance evaluation, compensation management, quality auditing, and management.

Key Skill

●Strategic HR management: Process Planning, Gap Analysis and Improvement of HR Subsystems in accordance with legal requirements, and action plans

●Quality standards: ISO 9000

●Recruitment at all levels

●Training and development of staff members and managers: trainee programs, onboarding programs, mentoring trainers, and communication programs

●Project coordination: compensation structure, functional analysis, career management, communication improvements, functional development of HR information systems, performance evaluation

●Computer skills: Microsoft Office

●Language skills: Bilingual in English and French

PROFESSIONAL EXPERIENCE

Human Resource Director (Volunteer) 2022 to present

Centurions Michigan

Centurions is a nonprofit organization committed to educating the community and working with authorities to locate, rescue, and rehabilitate individuals oppressed by human trafficking.

Responsible for:

●Directing staff onboarding, training, and development

●Managing and supervising the activities of the HR Department

●Monitoring performance management

●Implementing succession planning

●Supervising and supporting employee mobility

●Managing volunteer relations

●Reinforcing Centurions Michigan’s culture

●Improving employee retention

●Managing employee files

●Sharing company news

United Nations Kenya Local Expatriate Spouse Association, Nairobi, Kenya 2017-2018

Training and Skill Development Group Coordinator (Volunteer)

UNKLESA provides a platform for social interaction, networking, and professional training, and aims to significantly improve the living conditions of the families of UN employees serving in Kenya.

●Supported members with networking and job-search information within and outside of the UN.

●Organized training for members to maintain and develop transferable skills and competencies to enable them to join the workforce.

Mauritanian Bank for International Commerce (BMCI), Nouakchott, Mauritania

BMCI holds a leading position in the banking industry of Mauritania, with a national network of 38 branches and a customer base of over 100,000 customers.

Director of Human Resources 2010-2012

●Managed all activities of the HR Department.

●Developed HR strategies in coordination with managers.

●Implemented new systems.

●Supervised staff and advised senior management on HR issues.

Accomplishments: Developed and implemented a fair and transparent salary scale, established a new performance evaluation system tailored to level and position, conducted research and groundwork to establish the first-ever pension program at BMCI.

Manager of Quality Management Systems 2006-2012

●Ensured that products and services were up to high-quality standards for all customers.

●Developed and communicated sales procedures and coordinated their implementation.

●Trained all staff on the requirements of the QMS according to their roles and responsibilities.

●Coached senior management to set goals for measuring the performance of the QMS.

●Instituted an internal audit program to verify that the Quality Management System (QMS) conformed to plans and was effectively implemented and maintained.

●Ensured the implementation of the auditor's recommendations.

Accomplishments: Ensured the success of five audits for QMS certification, including a successful upgrade to the 2008 version of the standard ISO 9001. Implemented same quality approach in 30 branches and ensured their successful certification.

Director of Communication 2005-2006

●Developed and implemented a new customer-oriented communication plan for the bank.

●Evaluated its effectiveness and revised it as needed.

●Organized marketing campaigns and acted as a liaison to the national and international press.

Accomplishments: Organized the opening of a VIP agency, implemented an internal online journal, supervised the creation of communication tools in collaboration with the bank’s communication department.

Senior Auditor, Quality Management 2004-2005

●Conducted internal quality audits of BMCI systems and procedures to maintain ISO 9000 QMS certification.

●Monitored the objectives and progress of internal audits in a timely manner.

●Communicated the results of external audits to senior management and ensured the implementation of recommendations made by external auditors.

Auditor 2001-2004

●Conducted financial and administrative audits of BCMI’s central office and branches across the country.

●Wrote reports of audit results and provided recommendations to senior management.

●Executed periodic inventories of the bank’s central fund.

EDUCATION

Master of Business Administration (MBA), Human Resources 2017

University of Nairobi (https://business.uonbi.ac.ke), Nairobi, Kenya

The University of Nairobi is the first and largest research university in Kenya. The Faculty of Business and Management Sciences offers the most specializations in East Africa.

Master’s in Commerce (Finance Specialization) 2000

Le Groupe INSTEC, École de Management (http://www.gr-instec.net/index.php), Abidjan, Côte d'Ivoire

Founded in 1993, the Group INSTEC is a West African School of Management that offers graduate degrees accredited by Côte d'Ivoire’s Ministry of Higher Education.

Bachelor’s in Banking, Insurance, and Finance 1998

Université Dakar-Bourguiba (http://udb-sn.com/)

Dakar, Sénégal

The Université Dakar-Bourguiba, founded in 1995, is the first private university in Sénégal, and is accredited by Sénégal’s Ministry of Higher Education and Research.

CERTIFICATES/DIPLOMAS

ESBanque (https://www.esbanque.fr)

ESBanque, the principal training organization for the banking profession in France, is the only organization to cover the entire spectrum of training needs for students, employees, and companies in the banking sector.

●Master’s in Commercial Banking 2011

One year of virtual classes with a professor in France culminating in a final written and juried oral exam in Nanterre, France.

●Diploma in Financial Advising 2009

One year of in-person classes in Nouakchott culminating in a written exam.

●Diploma in Banking Administration and Operations 2004

Two years of bimonthly seminars in Nouakchott with a visiting professor from France culminating in a final written and juried oral exam in Dakar, Séenéegal.

International Register of Certificated Auditors (https://www.quality.org/) 2003

Certified Auditor in Quality Management Systems

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