Customer Service Utility Billing
Resume:
TERRI PRUDHOMME
West Fargo, ND ***** 218-***-**** adzfz2@r.postjobfree.com
*Professional, motivated and talented "people person".
*Energetic with many years working in the customer service field.
*Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. *Seeking a role of increased responsibility. Flexible and hardworking with the drive to succeed.
*Committed to delivering high quality results and a strong team-player.
*Looking for long term employment.
Strong communication skills
Expert in customer relations
Effective time management
Multi task
Complex problem solving
Motivated
Dedicated team player
Self-started
Professional and Mature
Self-directed
Strong Computer Skills
Utility Billing Supervisor, 06/2013 - 02/2023
City of West Fargo – West Fargo, ND
Oversaw and managed Utility Billing and general reception for the city. Perform various utility billing activities; maintain system controls and information for file maintenance, customer accounts, utility services, rates, charges and billing process; sets up and maintain various codes and letters within billing systems; ensure timely processing of customer utility billings, communicate with customers, software vendors, and other city staff to resolve issues and answer inquiries; research utility account transactions to respond to customer inquiries regarding bills, payments, adjustments and consumption issues; provide information and assistance regarding accounting-related issues; research problems and initiate resolution; provide assistance and training to others regarding billing and/or cash receipt issues. Prepare existing accounts for customer move-ins and customer move outs. Responsible for monthly meter reads; upload laptop and hand held scanner and downloads corresponding reads into utility billing software; generate utility reports, process past due notices, late fee notices, shut off notices due to non-payment; answer phones, receive visitors; provide information or PROFESSIONAL SUMMARY
CORE QUALIFICATIONS
EXPERIENCE
routes to appropriate staff.
Open and sort mail, prepare monthly billings, and perform other responsibilities as assigned by supervisor.
Office assistant and medical assistant, 05/2008 - 05/2014 Catatlyst Medical Center – West Fargo, ND
Schedule medical appointments, answered multi-line phone system, ordered supplies, managed team of eight employees, maintained front desk and reception area in neat and organized fashion, planned monthly staff meetings, greeted visitors, sold inventory, opened and Dispersed incoming mail to correct recipients through out office. Assisted staff and doctors with patients. Determined needs of other staff members and customers. Ordered and sold retail. Performed other tasks and assumed other responsibilities as assigned by supervisor; balanced cash drawers daily, and monthly inventory. Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment
Triaged patients in-person and via telephone to help optimize clinical resources Created new patient charts and scanned documentation before and after appointments into EHR system Cross-trained in front-office procedures to back up reception staff Kept equipment operating by following operating instructions and troubleshooting any problems Posted payments and charges to patient accounts and participated in billing processes Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
Collected deductibles and copays to post money to patient accounts Registered new patients and updated existing patient demographics by collecting detailed patient information
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff
Protected patients' rights by maintaining confidentiality of medical, personal and financial information Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area
Assessed calls and inquiries to prioritize services based on medical emergencies High School Diploma: Generals, 1981
Mentor Public School - Mentor, MN
Promoted with-in 6 months of employment
Researched and resolved billing problems that had been previously missed. EDUCATION
ACCOMPLISHMENTS
Successfully planned and executed staff meetings, lunches, and special events for groups of 25+ employees. Received a merit raise for strong attention to detail, excellent customer service skills and team-player attitude.
Attended a customer service school in Atlanta
Dale Carnegie Supervisory Training
References:
Jim Larson
adzfz2@r.postjobfree.com
Stanna Flom
adzfz2@r.postjobfree.com
Jodi Rolle
adzfz2@r.postjobfree.com
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