Customer Service Administrative Assistant
Resume:
Marta Schwaller
NOT CURRENTLY WORKING
Lee's Summit, MO 64086
*****@**.**.***
Authorized to work in the US for any employer
Work Experience
VIP/Marketing Consultant
Arrowhead Stadium - Kansas City, MO
May 2009 to February 2015
• Greeted and Navigated customers and resolved complaints
• Succeeded in Accomplishing that Plaza and suite guests had an enjoyable game day experience Collections Manager
NovaStar Mortgage Inc - Kansas City, MO
November 2006 to October 2007
64114
• Operated portfolio of loans 31-90 days past due
• Negotiated out bound calls to make payment arrangements and receive inbound calls from Mortgagers worked to Develop payment arrangements and Discover reasons for delinquency
• Counsel and Motivate borrowers on importance of keeping loan current. Pioneered alternatives to prevent further or future delinquency. Also, Refine when notices or mailings are required and follow the proper procedure
• Shaped and Cultivated new counselors on their portfolios. Accounting Clerk / Administrative Assistant
Custom Energy, LLC - Overland Park, KS
November 1994 to June 2004
66213
• Facilitated Project budget, vendors and contracts
• Compiled Travel, meeting minutes and all project needs
• Executed Payroll, A/P, A/R, Expense Reports, G/L, Bookkeeping and check runs every Friday Client Accountant
The Epoch Group - Leawood, KS
66206
• Regulated medical accounting for 30 companies with daily check register caps for all
• Compiled monthly list bills and month-end reports
• Processed invoices & bank reconciliations
• Fostered multiple Excel workbooks
Education
Associate in Business Administration
Longview Community College - Lees Summit, MO
1990 to 1996
Skills
• ACCOUNTING (10+ years)
• BOOKKEEPING (9 years)
• G/L (9 years)
• PAYROLL (9 years)
• EXCEL (1 year)
• Accounting (All Aspects)
• Strong analytical and organizational skills
• Managerial experience
• Excellent interpersonal skills, phone manner, and office etiquette.
• Software: All Windows operating systems, Microsoft Word, MS Office, Outlook, Excel, PowerPoint. MAS90, Imagenow, Lawson and Lotus and RIMS applications.
• AP/AR, G/L Coding, Scanning and Payroll with strong bookkeeping skills. References Can Be Provided
• Bank Reconciliation
• General Ledger Reconciliation
• Accounts Payable
• Computer Networking
• Email Marketing
• Financial Report Writing
• General Ledger Accounting
• Marketing
• Public Relations
• Journal Entries
• Office Management
• Event Planning
• Communication skills
• Customer service
• Sales
• Microsoft Office
Assessments
Managing accounts in QuickBooks — Completed
March 2023
Using QuickBooks software to manage business financials Full results: Completed
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service fit — Completed
May 2021
Measures the traits that are important for success for customer service roles Full results: Completed
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Principles of accounting — Completed
March 2023
Preparing financial records according to federal policies Full results: Completed
Bookkeeping — Proficient
March 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Verbal communication — Proficient
March 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Scheduling — Completed
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Project timeline management — Proficient
March 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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