Larry Stoecker

Seeking a healthcare management position in which I can contribute to

the growth and development of staff and the expansion of business opportunities.

**** *** ******** #**

La Jolla, CA 92037

989-***-****

adzfvq@r.postjobfree.com

EXPERIENCE

Sharp Healthcare, San Diego, CA

Business Services Supervisor - January 2008-August 2021 Supervised a staff of five patient service representatives at three different locations. Responsibilities included: Scheduling staff, Staff Development, Vendor Management, Managing and coordinating site operations at three locations, Project Management, Developing and implementing operational systems, Customer service quality, Resolving difficult customer service issues, Database management, Data analysis and report writing, and Patient accounts receivable.

MidMichigan Health, Midland, MI

Senior Health Line Counselor - July 1990-June 2007 Lead team member in a corporate call center serving 15 affiliated care organizations. Lead database specialist, Trainer for ongoing customer initiatives and call center projects, and Data analysis. MidMichigan Medical Center-Midland, Midland, MI

Office Manager - September 1988-June 1990

Supervised part-time staff, Database management, Patient accounts receivable, Report development and writing.

EDUCATION

Delta College, University Center, MI — Associate of Arts September 1980 - May 1983

Relevant coursework: Accounting, Interpersonal Communications, Economics, Small Business Administration.

Saginaw Vally State University, University Center, MI September 1983 - May 1985

Relevant coursework: Business Law, Personnel Management, Advanced Composition.

SKILLS

Staff Management

Project Management.

Database Development and

Management.

Customer Service Quality

Management.

Resolving Difficult Customer

Service Issues

Credentialing

Vendor Management

Coordinating and Managing

Daily Operations

Budgeting

Lean Six Sigma Green Belt

Process Improvement

TECHNICAL SKILLS

Microsoft Office Suite

Navigating Electronic Health

Records

Lawson

QuickBooks Administration

PROJECTS

Set Up A New Department

Establishing a corporate call center. Securing space, reviewing software applications, superuser training, staff training, database set-up Absorbing A New Department

Securing space for the new staff, coordinating the transfer of all necessary infrastructure from office furniture to IT services to coordinating the physical move from one building to another, and integrating the new staff into the existing department. Upgrade Patient Accounting System

Convert patient accounts receivable system from paper ledger cards to a computerized system utilizing QuickBooks. Designing the underlying infrastructure in QuickBooks to meet the department’s needs, Setting up over 400 patient accounts, Designing staff training tools, and conducting staff training.

Integrate Charge Posting into Electronic Health Record Worked with a team, including Compliance, Patient Account, Information Technology, and EHR staff to design and implement a charge posting system for the department.

Upgrading Online Retail Site

Upgraded a basic retail site to include features such as allowing customers to store credit card information and pay service fees, in addition to existing retail functions.

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