Customer Service Call Center
Resume:
Adrienne Porter
Bachelor's Degree in Business
Niagara Falls, NY 14301
***************@*****.***
A recent college grad with a focus in Business Management and over 5 years of work experience. Experience includes working within retail and hospitality service industries. Seeking entry level business operations positions where my experience and education may be of value to company growth and achievements.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Key Data Operator-Vaccinating NY Project
Green Key Resources - Niagara Falls, NY
March 2021 to Present
1. Assisting the client/patient in locating their registration appointment 2. Registering the client/patient with registering for their covid-19 vaccination 3. Administrative and Business Operations
Utility worker & Prep Cook
Niagara Frontier Country Club - Youngstown, NY
June 2017 to Present
• Prepping of food that is to be use within a day or two
• Short order cooking and buffet style cooking
• Cleaning of Restaurant Wares
• Running the Dish machine
• Replacement of utilized dishes and wares after cleaned
• Removal of Garbage
• Sweeping and Mopping
Customer Service Representative
ASM Research - Niagara Falls, NY
July 2019 to January 2020
• Supports customer to submit and process transactions
• Assists customer with identifying and resolving processing issues and website access inquires
• Supports inbound calling, outbound calling, email, web chat and outreach to customers
• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
• Meet Quality Assurance Requirements and other key performance metrics Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back- office services in a call center environment. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Education
BS in Business Management
Altierus Career College
January 2018
AAS in Business
Everest University
2014
High school diploma or GED
Skills
• Change management
• Mentoring
• Training
• Food Prep
• Grill
• Food Service
• Kitchen Staff
• Live Chat
• Coffee Experience
• Business Management
• Computer Networking
• Quality Assurance
• Computer Hardware
• Active Directory
• Project Management
• Help Desk
• Network Support
• Operating Systems
• Network Administration
• DNS
• Linux
• Technical Support
• TCP/IP
• LAN
• Microsoft Windows
• VoIP
• Microsoft Windows Server
• VMWare
• Microsoft Exchange
• System Administration
• Inventory control
• Sales
• CRM software
• Lead generation
• Cashiering
• Packaging
• Manufacturing
• Warehouse experience
• Warehouse distribution
• Account management
• Sales support
• Hotel experience
• Customer service
• Typing
• Databases
• Analysis skills
• Contracts
• Patient service
• Triage
• Public health
• Customer support
• Interviewing
• E-commerce
• Negotiation
• SQL
• PowerShell
• Microsoft SQL Server
• Google Docs
• Google Suite
• Microsoft Excel
• Microsoft Word
• SAP
• SharePoint
• Restaurant experience
• Mac OS
• Retail sales
• English
• Qualitative research interviewing
• Virtualization
• WAN
• Load balancing
• SCCM
• DHCP
• ServiceNow
• Software troubleshooting
• Public relations
• Remote Access Software
• Azure
• Communication Skills
• Data entry
• Salesforce
• NetSuite
• Oracle
• Network Engineering
• VPN
• Telemarketing
• Inside sales
• Microsoft Powerpoint
• Call center
• Outbound sales
• Pricing
• Painting
• Zendesk
• Hospitality
• Banking
• Time management
• iOS
• Accounting
• Microsoft Access
Certifications and Licenses
TABC
Food Handler
food handler certificate
Assessments
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Data entry: Attention to detail — Proficient
October 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Written communication — Completed
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Analyzing data — Proficient
May 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Customer service fit — Completed
June 2021
Measures the traits that are important for success for customer service roles Full results: Completed
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Working with MS Word documents — Completed
June 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Basic bookkeeping — Completed
June 2021
Calculating and determining the accuracy of financial data Full results: Completed
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
April 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Technical support: Customer situations — Completed December 2020
Responding to technical support situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CORE COMPETENCIES
• Change Management Leadership
• Project Management/Coordination
• Fostering Internal/External Relationships
• Training
• Mentoring and Staff Development
Contact this candidate