Adrienne Porter

Bachelor's Degree in Business

Niagara Falls, NY 14301

adzfvo@r.postjobfree.com

+1-716-***-****

A recent college grad with a focus in Business Management and over 5 years of work experience. Experience includes working within retail and hospitality service industries. Seeking entry level business operations positions where my experience and education may be of value to company growth and achievements.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Key Data Operator-Vaccinating NY Project

Green Key Resources - Niagara Falls, NY

March 2021 to Present

1. Assisting the client/patient in locating their registration appointment 2. Registering the client/patient with registering for their covid-19 vaccination 3. Administrative and Business Operations

Utility worker & Prep Cook

Niagara Frontier Country Club - Youngstown, NY

June 2017 to Present

• Prepping of food that is to be use within a day or two

• Short order cooking and buffet style cooking

• Cleaning of Restaurant Wares

• Running the Dish machine

• Replacement of utilized dishes and wares after cleaned

• Removal of Garbage

• Sweeping and Mopping

Customer Service Representative

ASM Research - Niagara Falls, NY

July 2019 to January 2020

• Supports customer to submit and process transactions

• Assists customer with identifying and resolving processing issues and website access inquires

• Supports inbound calling, outbound calling, email, web chat and outreach to customers

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application

• Meet Quality Assurance Requirements and other key performance metrics Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back- office services in a call center environment. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

Education

BS in Business Management

Altierus Career College

January 2018

AAS in Business

Everest University

2014

High school diploma or GED

Skills

• Change management

• Mentoring

• Training

• Food Prep

• Grill

• Food Service

• Kitchen Staff

• Live Chat

• Coffee Experience

• Business Management

• Computer Networking

• Quality Assurance

• Computer Hardware

• Active Directory

• Project Management

• Help Desk

• Network Support

• Operating Systems

• Network Administration

• DNS

• Linux

• Technical Support

• TCP/IP

• LAN

• Microsoft Windows

• VoIP

• Microsoft Windows Server

• VMWare

• Microsoft Exchange

• System Administration

• Inventory control

• Sales

• CRM software

• Lead generation

• Cashiering

• Packaging

• Manufacturing

• Warehouse experience

• Warehouse distribution

• Account management

• Sales support

• Hotel experience

• Customer service

• Typing

• Databases

• Analysis skills

• Contracts

• Patient service

• Triage

• Public health

• Customer support

• Interviewing

• E-commerce

• Negotiation

• SQL

• PowerShell

• Microsoft SQL Server

• Google Docs

• Google Suite

• Microsoft Excel

• Microsoft Word

• SAP

• SharePoint

• Restaurant experience

• Mac OS

• Retail sales

• English

• Qualitative research interviewing

• Virtualization

• WAN

• Load balancing

• SCCM

• DHCP

• ServiceNow

• Software troubleshooting

• Public relations

• Remote Access Software

• Azure

• Communication Skills

• Data entry

• Salesforce

• NetSuite

• Oracle

• Network Engineering

• VPN

• Telemarketing

• Inside sales

• Microsoft Powerpoint

• Call center

• Outbound sales

• Pricing

• Painting

• Zendesk

• Hospitality

• Banking

• Time management

• iOS

• Accounting

• Microsoft Access

Certifications and Licenses

TABC

Food Handler

food handler certificate

Assessments

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

March 2021

Level of motivation and discipline applied toward work Full results: Proficient

Data entry: Attention to detail — Proficient

October 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Written communication — Completed

June 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Analyzing data — Proficient

May 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Customer service fit — Completed

June 2021

Measures the traits that are important for success for customer service roles Full results: Completed

Customer focus & orientation — Proficient

April 2021

Responding to customer situations with sensitivity Full results: Proficient

Working with MS Word documents — Completed

June 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed

Basic bookkeeping — Completed

June 2021

Calculating and determining the accuracy of financial data Full results: Completed

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Proficient

April 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Technical support: Customer situations — Completed December 2020

Responding to technical support situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CORE COMPETENCIES

• Change Management Leadership

• Project Management/Coordination

• Fostering Internal/External Relationships

• Training

• Mentoring and Staff Development

Contact this candidate