Debra Dowle

Lead /Dispatcher

480-***-**** adzfuw@r.postjobfree.com PHOENIX, AZ 85018

CAREER OBJECTIVE

Systematic individual experienced in managing the transport of goods across long-distance routes. Skilled in coordinating complex operations, troubleshooting issues, and providing exceptional customer service. Proven ability to remain calm and composed in fast-paced environments. Highly organized professional with vast experience in the transportation industry. Adept at managing multiple tasks, resolving customer issues quickly, and providing accurate guidance to drivers. Possesses a strong ability to remain calm under pressure and prioritize tasks effectively. Reliable and organized dispatch professional skilled in coordinating vehicle and driver schedules, managing fuel and maintenance needs, and logging driver hours and maintenance records. Adept at navigating complex logistics, utilizing innovative technology solutions, and responding quickly to customer requests. Committed to ensuring efficient fleet operations that are in compliance with all applicable laws and regulations. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

EXPERIENCE

LEAD DISPATCHER, Phoenix, AZ

US1, September 2021-May 2023

Analyzed data from previous months' deliveries to identify areas where improvements could be made in order fulfillment processes.

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• Implemented system upgrades that enhanced the accuracy of customer order tracking across multiple channels.

• Organized regular meetings with drivers to discuss best practices for completing routes efficiently. SHIPPING AND RECEIVING CLERK, Phoenix, AZ

Autohaus, January 2020-September 2021

• Prepared finished goods for shipment according to customer requirements.

• Updated and maintained accurate inventory records.

• Maintained records for management reports and inventories of supplies needed.

• Identified and boxed items for return shipment.

• Packed, sealed, and labeled customer orders to prepare for shipping. DISPATCHER NURSE, Scottsdale, AZ

Care With Confidence, March 2018-January 2020

• Managed data entry and documentation for deliveries.

• Oversaw dispatch activities and enforced compliance with laws and regulations.

• Assigned loads to drivers based on designated routes and driver location.

• Reported driver performance issues or concerns to appropriate management for resolution.

• Assessed customer complaints and resolved product condition or delivery time issues.

• Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.

• Handled conflict resolutions and mediation between drivers and management. WAREHOUSE/ DISPATCH, Mesa, AZ

Tri City Automotive, February 2013-March 2018

• Packed orders in accordance with customer specifications.

• Verified and updated inventory levels in company database.

• Monitored incoming and outgoing shipments for accuracy.

• Operated manual pallet jack to move products throughout warehouse.

• Kept appropriate records and reports to guarantee accuracy of inventory.

• Assembled and disassembled pallets of merchandise for storage.

• Maintained facility equipment and materials in neat, clean, and orderly fashion.

• Utilized computer to record data regarding received and counted stock items. EDUCATION

HIGH SCHOOL DIPLOMA, Scotsdale

Coronado, May 1998

SKILLS

Updating Logs Dispatching Field Personnel Data Entry Training New Hires Prioritizing Calls Schedule Coordination Service Planning Customer Relationship Management Dispatching Software Delegating Work Dispatching Workers Microsoft Office Driver Relations Coordinating Urgent Deliveries Creative Solutions Customer Satisfaction Accounts Payable And Accounts Receivable Mobile Location-Based Services Software Discipline And Feedback Data Communications

AWARDS

• Hard work dedication showed strong leadership