PATRICK MULUPEPE

***, **** ******, ******** **, Ndjili Township,

Democratic Republic of Congo.

Phones :( 002***********); (002***********)

Mail: adzfus@r.postjobfree.com

1. OBJECTIVE

Find a job as a maintenance engineer in Radio, Microwave, Switch, NOC and NMC, Transmission (Vsat) and Power: (energy, electricity, air-conditioning, healthiness, maintenance of generators), where I may be given the opportunity of applying my knowledge in industrial electronics, computer network, IT and telecommunications.

2. STUDY BACKGROUND

2015: Civil Engineer in Telecommunication

College of Applied Techniques (ISTA/Ndolo)

Kinshasa, DRC.

2007: Technician Engineer in Industrial Electronics

College of Applied Techniques (ISTA/Ndolo)

Kinshasa, DRC.

2003: State Diploma in Industrial Electronics

Institute Technique Industrielle de Masina (Industrial Technique school of Masina) -ITI/Masina;

Kinshasa, DRC.

1996: Primary studies certificates

Ecole pour tous (school for all) UNESCO BONSOMI,

Kinshasa, DRC.

3. PROFESSIONAL EXPERIENCES

From May 29th, 2017 to date: Customer Service Operations Center Engineer at Vodacom Congo.

Ensure that all Data links & Vodanet monitoring tools are working properly,

Daily monitoring related to Data Top 50 Customers,

Provide a report on Data Top 50 Customers Availability on a Daily basis,

Provide a report on Data Top 50 Customers Availability Trend graph Evolution on a Daily and Weekly basis

Provide a report related to Remote Controllers, Access Point & Port 9 Usage (Utilization on each node) on a Daily and Weekly basis.

Take full responsibility for controlling the Data Top 50 customers and their full capacity allocated and used,

Provide efficient Vodanet Network Monitoring and detect all Data related faults on the network,

Support the Front Office as 1st line support for quick resolution of all Vodanet Network related faults for VIP and VGE customers.

Log through remedy all vodanet network faults with required details and information, generating a Trouble Ticket.

Escalate Vodanet network problems ensuring a Trouble Ticket is logged in remedy for follow up,

Ensure that all Trouble Tickets are closed when the incident or the problem is fixed.

Handle efficiently the Vodanet network faults as per the existing procedure.

Make sure the communication goes through existing channels to all relevant stakeholders

Escalate the Vodanet network issues as per the existing procedure, and make sure a proper follow up is done accordingly

When a Vodanet network Fault occurs, ensure existing resources are used efficiently and timely

Ensure optimal incident management,

Demonstrate strength on problems diversity and solving,

Ensure availability of different Vodanet services, as means of delivering value, as offered and expected by Vodacom Congo.

Prepare and issue incident report, making sure recurrent incidents are logged as network problem.

Interact with different supports for quick resolution.

Support the Field Engineers on ground for fixing vodanet network fault (Walkair, BSVL, CBNL and Wimax+).

Ensure Vodanet network architecture is up to date and available all the times

Hand over all Vodanet network faults (Walkair, BSVL, and Wimax+ & CBNL) to respective area/regions/division and follow up until resolution.

Monitor and react with new technology and EBU Supports, related to VIP and VGE customers.

Hand over all VIP and VGE Customers faults to respective area/regions/division and follow up until resolution.

Determine Incident prioritization by taking into account both the urgency of the Incident (how quickly the business needs a resolution) and the level of impact it is causing; an indication of impact being often (but not always) the number of users being affected.

Make sure Incident Functional escalations as well as Hierarchic escalation are done according to the existing processes and procedures.

From March 03th, 2015 to date: Transmission Engineer at Vodacom Congo.

Ensure all transmission NEs are managed from SAM, AVIAT, U2000, Netnumen and Nokia.

Configure and implement the necessary TX infrastructure and bandwidth as required by Radio at site level – Access network. (e.g. Capacity upgrades, Site grooming and 2+2 protection):

Configure and implement the required IP pipe infrastructure for RAN Network (NodeB) and Core network:

Submit, implement and monitor all job orders related to TX Network Changes.

Keep records /status of all job orders related to the TX requested by Transmission Planning, RAN, Data and Core Network changes, and fault incidents:

Ensure that applicable documentation and diagrams reflect the correct TX information;

Ensure to get weekly Backup Configuration for all NEs in the transmission Network;

Check performances on all Main links on daily basis and provide a report with the action plan to fix the relevant issues;

Follow up all transmission faults till resolution;

Perform first line support for the TX networks as required for fault investigations:

Publish Transmission network elements Counts weekly

From July 10th, 2010 to February 25th, 2015: Senior Front Office Engineer and Network Controller at Vodacom, DRC. (Team Leader)

Monitor events, alarms and all activities on sites through a telemetry system.

Follow the network equipment condition at a real time, identify and detect malfunctions, make the diagnostics and recommend solutions

Implement and lead different action for the network shift and the actions for resolving incidents. (Including required actions).

Track, refer, and close the faults on site through trouble tickets.

Inform the maintenance supervisor on the faults noticed on sites.

Make sure of the good functioning of faults detection system

Make hourly, weekly, and monthly reports to the maintenance supervisor in accordance with the alarms.

Send maintenance team, control and help the actions from intervening teams and support for a qualified exploitation on the field.

Transfer to technical support teams all the cases requiring higher expertise.

Directly inform the company’s parties concerned about the corrective action made, the nature of the problem encountered, their impacts and the eventual period of restoration in the service.

From November 28th, 2007 to July 01st, 2010: Junior Vsat Technician (NOC and Earth station). MC Telecom/ Vodacom, DRC.

Make sure of the functioning of faults detection system.

Supervision of traffic in the earth station (Network Operation Centre).

Configuration of Vsat equipments, checking and maintenance of parabolic antennas

Installation and dismantling of GSM antennas with Stratex, Alcatel and Andrew equipments.

Maintenance and supervision of the network at 99.98% of service capacity.

Monitoring of satellite links.

Solving faults in satellite links.

Follow up of problematic sites to find a solution in a short time.

Make the report of each problematic site at the end of the shift.

Respond to analysis trouble ticket after each fault.

Monitoring of compression equipments (Access gate, DTX).

Correction of error rates in the network.

Monthly calculation of communication rate (Erlangs) and each site income.

2007: Academic Training in Telecommunication,

Celtel - Congo, Kinshasa. DRC

At the department of operations: BSS, NMC, NOC and Switch.

2003: Learning training at the company Unicompex Congo;

1.First level support of the functioning and malfunctioning of electric equipments (Generators, UPS, Inverters, Solar panel) of Vodacom sites in Congo.

2.Maintenance Technician of generators (general maintenance) of Vodacom sites.

3.Fuel supply system of Vodacom Congo sites.

2004-2005: Daily worker technician at Vodacom Congo, Kinshasa (operations divisions, installation and spares department);

1.Installation and dismantling of GSM antennas with Alcatel equipments.

2.Installation and dismantling of sectors with feeders cables with Alcatel equipments.

3.Installation and dismantling of Microwave links with Alcatel equipments.

4.Classifying and inventory of Vodacom Congo network spares parts.

2005 - 2006: Subcontracted daily worker Technician (MM House) at Celtel-Congo; Kinshasa.

1.Installation and dismantling of GSM antennas with Ericsson equipments.

2.Installation and dismantling of sectors with feeders cables with Ericsson equipment.

3.Installation and dismantling of Microwave links with Ericsson equipment.

4.TRAININGS

2019: Training on Huawei Optix RTN IP Long Haul.

ATN & PTN 6900 Basic Configuration.

ATN & PTN Mobile Backhaul.

VRP Basic Configuration.

PTN 6900 MPLS L3 VPN Basic & Availability Introduction.

Troubleshooting.

At Huawei Training Center, Kinshasa R.D.C.

2018: Training on Huawei Optix RTN IP Long Haul.

Digital Microwave Communication Basics

Optix RTN 980L IP LH Features Description.

Optix RTN 980L IP LH Hardware Description.

Optix RTN 980L IP LH Configuration.

Optix RTN 980L IP LH Troubleshooting.

At Huawei Training Center, Kinshasa R.D.C.

2017: Training on Huawei Basic Radio Frequency Exposure Awareness.

Radio Frequency (RF) Waves.

Antennas at a Base Station & RF Health risks – Current research.

Electromagnetic Spectrum & RF Health risks – Whole body heating.

RF Health risks – EMF exposure guidelines.

Hazard zones at Base station sites.

RF safety signs & Vodacom RF safety signs – Helios RF safety sign.

At Vodacom Congo, Kinshasa R.D.C.

2016: Training on Hugues Satellite System

1. Monitoring & Troubleshooting

2. Installation & Commissioning

At Vodacom Congo.

2015: Training on Alcatel – Lucent: 5620 Service Aware Manager (5620 SAM).

1. IP / MPLS Network Provisioning

2. Services Operations and Provisioning

At Alcatel - Lucent University.

2014: Training on Alcatel – Lucent: 9500 Microwave Packet Radio (R5.0)

1.Global Market Node (MSS-1 / MSS-4 / MSS-8)

2.Functional and Hardware Description

3.Common Functionality Operations and Maintenance

4.Global Market Ethernet Traffic Operations and Maintenance

At Alcatel - Lucent University.

2013: Training on Huawei Intelligent Network (I2000).

1. Monitoring, Configuration & Troubleshooting

At Vodacom Congo.

2013: Training on ZTE _NetNumem Unifier Management System.

1. Monitoring, Configuration & Troubleshooting

At Vodacom Congo.

2012: Training on GOOGLE Products (GDAYS DRCONGO)

1 .Google Apps for Entrerprise.

2. Google Kinshasa MapUp.

3. Google GDG DevFest Kinshasa.

2012: Training on Huawei Technologies

1. Operation and Maintenance System Monitoring

At Huawei Training center, Kinshasa R.D.C

2011: Training on data base management system

1.Microsoft access 2007

2.MySQL 3.23.58

3.Microsoft SQL server

Introduction to operation system and server.

1.Windows professional(7, vista)

2.Windows server 2003

2010: Training on Alcatel equipment: NMS (Network Management System)

1.Monitoring on OMC-CN (Operation and Maintenance Centre-Core Network)

2.Monitoring on OMC-CS(Operation and Maintenance Centre-Circuit switched)

3.Monitoring on ESM(Engineering Support Manager)

4.Monitoring on DTX(Discounting Transmission, XTX Management System)

5.Monitoring of rectifiers and UPS of Vodacom Congo installations, using the Script(KatBen V2)

6.Monitoring on PROVISION System (All transmission links and Power voltages).

2009: Training on remote management of sites goods (INALA system SAM2)

1.Installation, configuration and monitoring

At MC Telecom.

2008: Training on satellite transmission (Vsat): installing, dismantling, functioning and configuration

At MC Telecom.

2007: Power point, Computer center of Bonsomi High School

Kinshasa, DRC

2006: Driving school (private driver)

National driving licenses (A, B&C categories).

BWANYA driving school, Kinshasa, DRC

2005: Installation of computer networks, Esmicom, Kinshasa, DRC

1.LAN installation

2.WAN installation

3.INTERNET installation

2003-2004: Introduction to word, Excel, Work, internet, outlook

Computer center Tosalisana, Kinshasa, DRC.

5.PUBLICATIONS

2014: Multimedia Applications Improved Real Time by Integrating LTE to UMTS, (case of the Commune of Gombe in Kinshasa / DRC).

2007: Study on a system of location and positioning of vehicles by GPS, case of celtel Congo transportation).

6. LANGUAGES PROFICIENCY: French, English, Lingala, Kikongo

7. IDENTITY

First name

Last name

Middle name

Place and date of birth

Sex

Nationality

Marital status

Phone

e-mail

Patrick

Mulupepe

Patrick

Kinshasa, on February 25th, 1984

Male

Congolese

Married and father of 3 children

(002**-*********/998495090

adzfus@r.postjobfree.com

adzfus@r.postjobfree.com

8 .REFERENCES

Mr. Michel Kalume (Service Desk Manager / Vodacom Congo): (00243) 081*******

Mail: adzfus@r.postjobfree.com

Mr. Thierry Diasonama (General Director/ Airtel Congo) :( 002**-*********

Mail: adzfus@r.postjobfree.com

Mr. Zorrino Mangono (NMC Supervisor/ Vodacom Congo): (002**-*********

Mail: adzfus@r.postjobfree.com

I certify on my honor that all information provided in here are sincere and exact.

Kinshasa, January 15th, 2023

Mr. Patrick Mulupepe.

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