Business Analyst Project Manager

Roshan Desai

*** ***** ****** ** *** Jose ***** (Happy to relocate )

Email: adzfum@r.postjobfree.com

Professional Summary

Results-driven Business Analyst with over 10 years of experience in IT including requirements elicitation, agile delivery, innovative business solutions and digital transformation. Demonstrated proficiency in SDLC, project lifecycle and have delivered major solutions in complex customer facing environments.

Skill Summary

Adept at business requirements elicitation and functional / non- functional requirements translation into different tangible deliverables, business process modelling and user experience (UX) prototypes

Demonstrated expertise in transforming business concepts and ideas into workable requirements and driving workshops to achieve the desired outcomes

Translated features into user stories within the team’s backlog to reflect stakeholder’s requirements

Expertise in internal and external stakeholder management

Proven track record in engaging with Business stakeholders to showcase end to end user journey

Strict adherence to the Agile principles to maximize value, reduce defects and enhance user experience

Excellent written and verbal communication skills including the ability to persuade, negotiate, resolve a conflict, preserve positive and productive client relationships

Areas of Specializations

Discovery workshops

Story Maps

Customer-Engagement

UX

Data Mapping

Data Lineages

Data Governance

Change Management

ETL and ELT

Kafka Streams

UAT

Process Improvement

Cross-Functional Teams

Critical Thinking

Problem-solving

Software Tools

Jira

PL/SQL

API

Confluence

Web Service

Postman

InVision

Adobe Experience Manager

ServiceNow

Professional Experience

Senior Technical Business Analyst July 2021 - Present

Commonwealth Bank https://www.commbank.com.au

The Commonwealth Bank of Australia (CBA) is an Australian multinational bank with business across New Zealand Asia, the United States and the United Kingdom.

Project 1: Open Banking /Data Sharing

Open banking is also known as "open bank data." Open Banking is a banking practice that provides third-party financial service providers open access to consumer banking, transaction, and other financial data from banks and non-bank financial institutions through the use of application programming interfaces (APIs).

Responsibilities:

Come up with requirements and solutions related to migration of data from existing applications to the new platform.

Identify and define critical data elements, their meta data and map the data lineage.

Understand and Analyzed existing data models and structure of existing applications and new platforms.

Data ingestion requirements for both Batch Process and Near-Real time Kafka solution.

Data mapping for required fields for Data Serving APIs as per the Consumer Data Standards. https://www.cdr.gov.au/ https://consumerdatastandardsaustralia.github.io/standards/#introduction

Carried out requirements gathering, analysis, created documents such as epic, user stories, cross-functional workflow diagrams.

Facilitated Agile Scrum ceremonies such as daily scrum, sprint planning, sprint reviews and managing product backlog.

Collaborate and work with engineering team throughout the solution development phase.

Identify opportunities for process improvement to continuously uplift the effectiveness of Controls, Engagement and Automation end to end.

Project 2: Consent Engine Integration & enhancement to Business Investment Account origination

The project aims at delivering capability to get consent from required signatories to open Business Investment Account. Also, capability to originate Business Investment Account is expanded to include complex organisation structure entities.

Responsibilities:

Conducting discovery workshops, Requirement Gathering Sessions and interviewing Business users and Subject Matter Experts (SMEs) using different techniques like brainstorming, Focus group, Question and Answer.

Translating stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories and workflow/process diagrams.

Coordinating & sharing responsibilities with project manager for Project and Release Management (SDLC).

Engaging teams as part of SDLC process and raising the CR.

Managing Product and Sprint Backlog to achieve the sprint objectives in agile methodology.

Documenting and reviewing BVT use cases.

Conducting Business Verification Testing (BVT) for Enterprise and DP releases.

Organizing meetings with stakeholders to introduce dashboard report requests and increase reporting efficiencies.

Documenting user stories (JIRA/Confluence) and running story refinement sessions.

Conducting and participating in and contributing to all scrum ceremonies including daily stand up, backlog refinement, sprint planning, sprint review and sprint retrospective.

Achievements:

Received 21 recognitions over last financial year for Care, Courage and Commitment.

Senior Technical Business Analyst March 2019 – June 2021

Westpac Banking Corporation https://www.westpac.com.au

Westpac Banking Group Limited is one of the Big 4 Australian multinational bank with business across Australia, New Zealand, Pacific region and Asia.

Project: Osko Payment Platform

Osko by BPAY is a near real-time payment. The service is built on the New Payments Platform (NPP) and enables fast payments to a PayID or an eligible BSB and account number.

The NPP has been collaboratively developed by New Payments Platform Australia Ltd (NPPA) and 13 founding financial institutions (NPP participants), including Westpac. In addition, a large number of other financial institutions are connected to the NPP through one of these NPP participants.

Responsibilities:

Elicited functional and non-functional requirements with different teams through a series of collaborative and restricted techniques such as questionnaires, workshops and shadowing.

Configured the product with real data and managed the front end and the backend features

Worked closely with multiple clients to create specifications with the business and technical requirements and shared complete service delivery discussions including project plan

Carried out requirements gathering, analysis, created documents such as epic, user stories, cross-functional workflow diagrams.

Continuously refined user stories in the product backlog with clear acceptance criteria, ensuring the accepted level of detailing within the defined timelines.

Developed management skills by delivering projects end to end, working closely with the developers and QA/Testers to attain and meet project deadlines internally

Ensured quality of projects and facilitated/actively involved in User Acceptance Testing (UAT)

Conducted product/application demos, prepare for production release (Go-Live) and user training.

Technical Business Analyst July 2015 – January 2019

ANZ Banking Corporation https://www.anz.com.au

The Australia and New Zealand Banking Group Limited (ANZ) is an Australian multinational bank with business across New Zealand, Pacific region and Asia.

Project: Agri Business Account Investment Account enquiry and maintenance

This project is implemented to drive customer self-serve capability by offering a Business Investment Account enquiry and maintenance feature in Online Banking app and desktop version. The Agri Business Investment Account offers a Fixed Term Cash Investment option for business customers only.

Responsibilities:

Worked closely with multiple clients to create specifications with the business and technical requirements and shared complete service delivery discussions including project plan

Carried out requirements gathering, analysis, created documents such as epic, user stories, cross-functional workflow diagrams.

Continuously refined user stories in the product backlog with clear acceptance criteria, ensuring the accepted level of detailing within the defined timelines.

Developed management skills by delivering projects end to end, working closely with the developers and QA/Testers to attain and meet project deadlines internally

Ensured quality of projects and facilitated/actively involved in User Acceptance Testing (UAT)

Conducted product/application demos, prepare for production release (Go-Live) and user training.

Professional Qualifications

Bachelor of Information Technology, University of Ballarat, Australia 2010 (Federation University now)

Certified Product Owner and Scrum Alliance Member

Certified ScrumMaster and Scrum Alliance Member

Python Data Analysis June 2021

Referees

Available on request

Contact this candidate