WHITNEY MCCULLOUGH

317-***-****

adzftq@r.postjobfree.com

EXPERIENCE

JAN 2020 – PRESENT

OPERATIONS SPECIALIST, BLUE PHOENIX

• Prepare invoices, reports, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Answer phone calls and direct calls to appropriate parties or take messages.

• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

JAN 2018 – MARCH 2020

CUSTOMER SERVICE SPECIALIST, SHIPT

• Addressed customer needs and ensured satisfaction with forward-thinking strategies and problem-solving skills.

• Provided exemplary customer services by following procedures for an optimal customer experience.

• Maintained scheduling hours and logistics.

JUN 2010 – JUNE 2015

EXECUTIVE ASSISTANT, INDIGO INC.

• Prepared reports, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Read and analyzed incoming emails, submissions, and reports to determine their significance and plan their distribution.

• Managed and maintained executives' schedules.

APRIL 2010 – JUNE 2012

VISITOR SERVICES, NEWFIELDS

• Maintained order and ensured adherence to procedures and guidelines.

• Described tour points of interest to group members, and responded to questions.

• Monitored visitors' activities to ensure compliance with establishment or tour regulations and safety practices. EDUCATION

AUG 2021

B.S. GENERAL STUDIES, HEALTH & LIFE SCIENCES

INDIANA UNIVERSITY INDIANAPOLIS, IN

JUNE 2021

CCA CERTIFICATION, MEDICAL BILLING & CODING

SKILLS

Medical BIlling and Coding, ICD-10-CM, ICD-10-PCS, CPT, HCPCS II, Medical Terminology, Anatomy and Physiology Knowledge, Data Entry, HIPAA Compliance Certified, Health Information Management, Customer Service, Microsoft Office, Microsoft Word, Excel, Outlook, Excellent Written and Oral Communication

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