Customer Service Follow Up

Joan Mest

**** ****** **. #*** *******, IA *****

563-***-**** *******@*******.***

Objective

Highly motivated employee with desire to take on new challenges, Strong work ethic, adaptability with exceptional interpersonal skills. Well versed with excellent customer service skills, multi-tasking.

Skills

~Verbal & written communication ~AR, AP, GL, billing, payments

~Administrative ~Data Entry ~Scheduling ~Filing ~Payroll processing

~Customer relations ~Excellent follow through ~Microsoft proficient

~Sage Accounting ~ Mainframe updating through Mayflower HQ

Experience

OFFICE MANAGER KEY CITY MOVING 5/2001 - 03/023

~Invoicing daily and applying payments on accounts, follow up, if necessary

~Answering multiline phone, taking accurate and complete messages, follow up

~Weekly payroll processing, ensuring data is complete and accurate

~Office and warehouse inventory, order if necessary

~Scheduling estimates and moves, follow up continually

~Was complimented quite often on my friendliness and willingness to help.

~Note taker, I make sure to follow up on my notes, before end of day.

AR CLERK CRESCENT ELECTRIC 06/1995 - 01/2001

~As a department we would sort through mail to deliver to the different departments

~Sorted checks received on to give to correct AR clerk

~Verified business info, account number, dollar amount.

~Entered payments, balanced checks and passed them onto AR Manager

Skills & Abilities

LEADERSHIP

~ Key city moving is a small, locally owned business. Leadership for me was coming in early to get the day's paperwork in line, ensuring we had adequate staffing, if needed, reaching out to a list of experienced helpers, wherever they are needed. Stayed organized. Appreciated by the crews, so they didn’t have to wait on paperwork.

REFERENCES

~ Pat Kutsch 563-***-**** – 4508 Camelot Dr. Former coworker 22 years

~ Mary Beth Tully 563-***-**** - 50 Nevada St. friend 4 years

~ Doug Casper 608-***-**** – 801 West Ridge Lane - Former coworker 22 years

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