Project Manager Customer Service

BRITTNEY KRATZER

Buda, TX ***** 512-***-**** ***************@*****.*** Linkedin

Business Development Lead Project Management Support Retail Operations Specialist

“Championing Business Process Success by Commanding Change Management Initiatives"

Self-motivated management professional with experience managing diverse tasks to contribute towards revenue growth.

» Dependable leader who demonstrates exemplary leadership capacity by achieving $50K+ revenue in one month at Inspired Closets.

» Deadline-driven self-starter able to increase productivity by utilizing skills learned through a proven track record to analyze client needs,

craft design renderings, manage projects, collaborate with team members, oversee installations, impact change, work independently,

» Coachable designer candidate who leads within various levels of the organization with the fundamental intent of reaching a shared vision

towards the success of special projects that specialize in workflow improvements that improve customer satisfaction.

> Organized team player using a remarkable skill set to translate requirements into results by steering effective brand

communication strategies and proven results in multiple cross-functional tasks, including managing internal/external relations,

multifaceted design, client planning/reporting, and innovative concept execution.

CORE COMPETENCIES

Relationship Building Skills Technical Drawing & Drafting Expertise Purchasing & Ordering Experience Logistics Management Sales Leads

& Follow Up Excellent Communication Skills Customers & Designers Support On-site Store Management Stock & Inventory Controls Risk

Assessment & Monitoring Consultative Product and Service Sales Skills Production Team Supervision Detail-Oriented Work Ethic Creative

Marketing Fast-paced Problem Solving Interior Design Ability Brand and Product Strategy Accurate Design Rendering Product Material

Selection (Millwork Finishes, Countertops, Hardware, etc.) Customer Experience Improvement Friendly Disposition Consistent Time

Management Credit Analysis Credit Analysis Debt to Income Ratio (DTI) Financial Budgeting and Reporting Merchandising Knowledge

PROFESSIONAL EXPERIENCE

Designer/Project Manager * Inspired Closets, Austin, TX October 2021-Present

Apply flexibility, follow-up skills, administration experience, and creative vision to drive the management strategy for the company.

» Leverage organizational leadership as the project manager for all operational changes throughout the entire project.

» Acknowledged as a catalyst for achieving revenue amounting to $50K¢ in only 1 month of employment.

» Recognized by senior management for maintaining engagement and ensuring follow-up on 10+ client leads.

» Employ strong cross-functionality by setting appointments, measuring (closets, pantries, garages, laundry rooms, etc.), creating 3D

design/quotes for new cabinets, shelves, hanging space, and re-organizing the room adherent to client requirements.

Sales Professional * Palm Harbor, Austin, TX April 2021-Present

Spearheaded the simultaneous management of multiple sales-focused support functions for the organization.

» Led as the frontline ambassador by pre-determining the qualified program for an average of 10+ customers throughout tenure.

> Demonstrated administrative prowess by obtaining verification of employment and dutifully submitting income info to the bank.

» Acted as the social media manager by self-marketing on 3+ platforms to improve brand awareness initiatives.

> Utilized proficiency in Lasso CRM and expertise gained through the manufactured housing license to contribute to goals.

Sales Manager * Verizon Wireless, Austin, TX November 2017-April 2021

Drove the development and implementation of optimum productivity and growth in diverse operations for the assigned branch.

> Conceptualized and executed marketing strategies which expanded profit margins by under minimal supervision.

» Perceived as a vital team member by achieving a high customer retention rate of 100% by providing quality customer service.

» Instrumental for improving metrics by providing coaching, mentoring, and fast-paced support to 10+ team members.

» Surpassed sales goals by assessing needs, analyzing the root cause, effectively negotiating, and following through.

EDUCATION

Course in General Studies, Lumerit Education, LLC., 2019-Present

Course in General Studies, Austin Community College, Austin, Texas, US

HONORS & AWARDS

10+ Awards (Top Performance, Sales, Individual Metrics), Verizon Wireless, Austin, TX

TECHNICAL SKILLS

Design Software (3D CAD) Studio Facebook Instagram CRM Salesforce] Microsoft Office Suite (Word, Excel, PowerPoint)

Contact this candidate