Customer Service Data Entry
Resume:
Shambray Hill
Remote customer service or data entry
Las Vegas, NV
************@*****.***
Know ASL and TTY, Looking for remote work. Would love a company to make a career with and have a place to grow.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CARETAKER
IHSS - Sacramento, CA
July 2018 to Present
Companionship
Assistance with a safe bathing environment
Assistance with dressing and clothing suggestions
Shopping
Escorting to appointments and social events*
Assistance with pet care
Stand-by assistance with walking and transfers*
Helping start the day and end the day (getting out of and into bed, dressing) Reminder services (medications, appointments, dates, routines) Preparing meals and feeding
Performing light housekeeping
Errands (prescription pick-up, dry cleaning)
Organizing and reading mail
Grocery shopping
Entertaining (games, crafts, reading)
Home safety evaluation
Remote claim processor
Maximus/unemployment development - Sacramento, CA
November 2021 to February 2023
Review unemployment insurance claim data provided by claimants and employers. Analyze claim information to determine the cause of outstanding issues and determine next steps to resolve these issues. Determine protest status and process claim with confirmed eligibility issues for potential adjudication and determination by the California employment development department. document employer interactions along with actions taken to supplement case notes. collaborate with subject matter expertise to address unique issues, recommend eligibility determination based on code, policy, procedures and complex financial information by evaluating wages and earnings. Made outbound calls as needed to interview employers, claimants and/or third party administrators for information verification, demonstrate ability to inspire and share vision wot empower and motivate teams. dependable and service oriented professional with expertise in processing and coding claims, ensuring all required criteria are met before eligible payments are issued to claimants. provide subject matter expertise to the team by researching and answering questions relating to cases. identify cases that need to be reassigned or transferred to another team member and refer complex issues to the manager. analyze all information notes and documentation to identify gaps or discrepancies. track and maintain detailed records of all activities present pending and completed. communicate any changes or new directives to the team CSR - Customer Service Representative
Maximus - Sacramento, CA
February 2021 to August 2021
• Supporting the CA Department of Health
• Answering general questions from the public.
• scheduling for the Vaccine
• Answering Inbound calls
• Entering Date entry
Caregiver
Craig Cares - Sacramento, CA
January 2020 to July 2020
Companionship
Assistance with a safe bathing environment
Assistance with dressing and clothing suggestions
Shopping
Escorting to appointments and social events*
Assistance with pet care
Stand-by assistance with walking and transfers*
Helping start the day and end the day (getting out of and into bed, dressing) Reminder services (medications, appointments, dates, routines) Preparing meals and feeding
Performing light housekeeping
Errands (prescription pick-up, dry cleaning)
Organizing and reading mail
Grocery shopping
Entertaining (games, crafts, reading)
Home safety evaluation
Food and Nutrition Associate
UC DAVIS HEALTH SYSTEM - Sacramento, CA
July 2017 to July 2019
Excellent customer service, trayline and cashier. Stocked salad bar, prep food and barista. Dietary Aide
SHERRWOOD - Sacramento, CA
November 2016 to April 2018
Make drinks and serve trayline and clean and wash dishes. Desert prep Dietary Aide Server
COUNTRY CLUB MANOR - Sacramento, CA
July 2016 to November 2016
Server and excellent customer service. Set up tables and cleaning as assigned. Sales Associate
AGS TILE AND STONE - Sacramento, CA
August 2015 to December 2015
Customer service, answering phones, faxing, cleaning office and running errands and data entry and front desk and computer skills
CUSTOMER SERVICE
RESTURANT DEPOT - Sacramento, CA
January 2015 to April 2015
Responsible to operate cash register, and customer service Assistant Manager
LITTLE CAESAR - Sacramento, CA
December 2006 to August 2014
• Handle cash, merchandise, stock, provide courteous customer service
• Efficiently process transactions in a busy, fast-paced work environment Education
Diploma
West Sacramento High School - Sacramento, CA
Skills
• Documentation
• Receptionist
• Care Giver
• Home Care
• Personal Care
• Caregiving
• Customer support
• Sales
• Phone etiquette
• Computer skills
• Microsoft Excel
• Front desk
• Data entry
• Dietary Aide Experience
• Barista Experience
• Meal Preparation
• Coffee Experience
Certifications and Licenses
driver's license
First Aid CPR AED
December 2022 to December 2024
Additional Information
Ability to make ethical and moral decisions
Strong communication skills
Strong ability to handle multiple tasks
Dependable and reliable
Trustworthy
Managerial experience
Patient
Excellent customer service skills
Contact this candidate