Customer Service Call Center
Resume:
E
Amanda Evans
**********@*****.***
Delray Beach FL
SUMMARY
Highly motivated, efficient and productive working remotely. Computer-savvy and willing to learn to handle diverse business needs. Excels under pressure and flexes easily with changing demands. Highly skilled at answering questions and providing information and solutions. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Give me a challenge and I'll hand you results!
SKILLS
Top Tier Interpersonal Skills
Works Efficiently both Independently and as a team player
Excellent Time Management Skills
Ability to multi-task
Proficient in Microsoft Office
Electronic Filing
10-Key Typing
Strong math skills
Collecting Information
Dependable
Punctual
Billing Support
Customer Assistance
Customer Database Documentation
Payment Processing
Schedule Management
Appointment Scheduling
Customer Experience Management
Account Services
Call Center Operations
Analytical Thinking
Experienced in Leadership
EXPERIENCE
Contract Truck Driver
Prime Inc Jun 2016 to Current
Ensured deliveries were on time by following designated routes and adhering to traffic laws. Communicated with dispatchers regarding pickup and delivery times. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Recorded expenses and maintained receipts.
Account Services Rep 3
ADT Security Services Mar 2013 to Oct 2015
Deliver exceptional customer service via phone to ADT customers, research, analyze, and resolve customer concerns, contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity, provide occasional coaching and assistance to new hires transitioning to the floor
Admin Assistant for Resource Desk
Convergys Dec 2011 to Mar 2013
Provide guidance and direction to call center staff in regards to scheduling, gathers and analyzes performance data and prepares reports for management regarding call center activities, trends, problem areas and training needs, assist management with special projects as needed, work closely with the command center to ensure day-to-day functioning
Customer Service Rep 2
Convergys Jul 2011 to Dec 2011
Deliver exceptional customer service via phone to AT&T customers, contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity, troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
Office Manager
MS Tax Services Jan 2011 to Mar 2011
General office duties, update and maintain filing system with confidentiality, maintain appearance of front office, inbound and outbound calls (follow-ups and handling customer complaints and inquiries), assist management with special projects as needed
Accounting Clerk
Cox Auto Trader Publishing Nov 2006 to Jan 2008
Process customer invoices and vendor circulation receivables, reconcile discrepancies, handle and secure customer payments, process and advertisements using Photoshop, manual and electronic filing, assist manager with any other special office projects
Office Assistant
Law Offices of Denise Rappaport Isaacs Feb 2005 to May 2005
Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records. Collected payments, issued receipts and updated accounts to reflect new balances. Performed data entry tasks into various computer systems accurately and efficiently. Answered telephones, directed calls and took messages.
EDUCATION AND TRAINING
Bachelor of Business Administration: Business
American InterContinental University Oct 2008
Weston, FL
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