Joseph Doren

** ****** *** *********, ** *****

adzfsa@r.postjobfree.com

732-***-****

Career Highlights

Results-oriented professional possessing 9 years of managerial experience in the hospitality industry

Drive for operational excellence proven through the delivery of optimal customer service while driving top line growth

Demonstrated career growth attributed to strong leadership and sharp business acumen

Professional Experience

Firebirds Wood Fired Grill- Eatontown NJ March 2016 - Present

General Manager

Successfully lead team of 5 managers and 60 hourly employees responsible for a $5 million operation

Achieved annual revenue growth +20% despite global pandemic while maintaining costs by effectively monitoring inventory levels and staffing hours

Build sales forecasts based on market trends and effectively align staff schedules to achieve these targets

Ensure accuracy of the invoicing process including timely data entry and reconciliation of total expenses

Perform detailed P&L analysis to understand revenue and controllable cost impact on performance and device plan to effectively operate within corporate thresholds

Attend monthly corporate leadership meeting and conduct monthly business review to ensure budget achievement by analyzing performance metrics, discussing outliers, and identifying business drivers

TGI Friday’s March 2013- March 2016

Bar Manager- Bayonne, NJ

Controlled inventory by estimating food and beverage costs, purchasing appropriate quantities of restaurant items and scheduling the timely delivery of fresh supplies to minimize variable costs

Reduced overall liquor costs of restaurant by 5% by properly training employees and managing stock efficiently

Provided variance reporting to Corporate by accurately updating financial records of employee payroll and sales summaries, comparing to budget, and recommending solutions for improvement

Enforced compliance procedures regarding food quality and service standards and quality control guidelines

Lead by example by embracing company values and encouraged employees to exceed company's expectations

Assistant Manager- Hazlet, NJ

Ensured positive customer satisfaction by skillfully responding to complaints and taking appropriate actions to turn dissatisfied guests into return customers

Aligned sales plans, event calendar and staffing requirements in order to maximize productivity, optimize profits, and minimize costs

Recognized and formally acknowledged outstanding performance to boost employee morale and productivity

Education

Associate of Arts in Management May 2013

Brookdale Community College

Core Competencies

Inventory Management

Personnel Management/Scheduling

Strong Communication Skills

Employee Motivation and Retention

Passion for Customer Satisfaction

Budget Administration