Accounts Payable Customer Service
Resume:
Aleshia Mangrum
Rock Hill, SC *****
*******.*******@*****.***
Summary
Well-rounded office employee possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Skills
Scheduling and Calendar Management
Accounts Payable and Receivable
Clerical Support
Organizational Skills
Customer Service
Scheduling
Invoicing and Billing
Experience
Comfort Design/Carolina Precision Contractors December 2015 to August 2023
Secretary/Office Manager
Charlotte, NC
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administered payroll and maintained proper documentation of employee personnel.
Reviewed files and records to obtain information and respond to requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Analyzed business performance data and forecasted business results for upper management.
Sally's Beauty Supply August 2015 to December 2015
Sales Associate
Rock Hill, SC
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assessed customer needs to provide assistance and information on product features.
Sold various products by explaining unique features and educating customers on proper application or usage.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Mike Efaw's Complete Home Improvement & Siding By The Best November 2005 to October 2010
Secretary
Rock Hill, SC
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Maintained organized filing system of paper and electronic documents.
Greeted visitors and directed to appropriate location or person.
Scheduled meetings and sent invitations specifying time and location.
Assisted with accounts receivable and accounts payable functions.
Managed multiple calendars and contacts using computer software.
Produced and distributed memos, newsletters and other forms of communication.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Responded to customer issues to provide immediate resolution and improve retention.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education and Training
York Technical College May 2014
Associate of Applied Science: Automotive Technology
Rock Hill, SC
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