FSNA/FNSA associate

DAVID NGUYEN

Florence, SC 831-***-**** *************@*******.***

Linkedin.com/in/david-nguyen5

Network Support Specialists Help Desk Support

Solution-oriented, user-focused and results driven CompTIA Certified IT Technician with over 1 year experience providing exceptional customer service in fast paced environments

Excellent verbal and written communication skills to assist by phone and in person

Analytical, problem solving and trouble shooting skills with attention to detail

Strong organizational skills to multi-task and manage changing priorities

Proficient in Microsoft Office Word, Excel and Outlook, PCs, gmail, and tracking software

Work well independently and as a collaborative team member to complete projects

TECHNICAL SKILLS

Operating Systems: Mac OS, Linux Ubuntu/Kali, Windows 7/8.1/10, Windows Server 2008/2012

Education

NexGenT Academy 02/2023-08/2023

135 N 2nd Ave 6th floor, Phoenix, AZ 85003

Network/ Security Program

Project: FSNA/NCSA: SQC Cisco Packet Tracer Troubleshoot topology, circuit, Configure Router, LAN Switch, WAN internet,

Security projects: enumerated, wireshark analysis,

New Horizons 02/2019-06/2019

Computer Learning Center

Columbia, SC

Security IT Associate Program

Special Project: Installed, operated, configured and verified a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN and identifying basic security threats

Oak Grove H.S .

General Diploma San Jose, CA

Polytechnical Institute.

Electronic Certificate Santa Clara,CA

San Jose City College

Electronic Certificate San Jose, CA

Proffessional Experience

New Horizons Computer Learning Center, Columbia, SC 02/2019 – 05/2019

Student Professional Development Training

Identify security threats and vulnerabilities to manage data, application, and host security

Install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems

Identify and implement compliance and operational security measures, manage risk, as well as troubleshoot and manage security incidents to plan for business continuity

Communicated with staff to establish requirements for new systems or modifications

Enter commands and observe system functioning to verify correct operations and detect errors

Prepare evaluations of software or hardware and recommend improvements and upgrades and LAN/WAN

Read technical manuals and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

AMS/Dept. Of Agriculture

Mechanic Tech. (8/2019-2/2022)

Repaired/Maintained and testing and calibration the systems; Config.; Installed; Adjusted Sensors, Adjusted Air pneumatic, vacuum, combs, needle bed, tracks, analog board, tower, Brusher.

Park Inc.

Valet Parking (1/2019-09/2021)

Greetings, Park cars, Helping Customers,Retrieved cars, Customer Services, Accounting.

Kelly Service.

Maintenance/Custodian(2017-2018)

General Maintenance.

D & J Services

Delivery documents &Appraised (2000-2008)

Type and check on errors of the forms.

Work on properties profile of home.

Xicor Inc.

Engineering Tech. (1990-1999)

Test prototype and manufacture board.

Test device and characterization.

Key Focuses: Hardware, Troubleshooting, Software, Communication, Computer Components, System Understanding, System Support, Management, Various System Related Support, Face-to-Face Communication, and System Troubleshooting, Software and Hardware Technology, PC, Phone Support, Email, Equipment, Documentation, Ticketing, Monitor, Network Support, Remote, Information Systems, Technical Knowledge and Skills, Maintain, Configure, Install

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