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Customer Service Representative

Location:
Ottawa, ON, Canada
Posted:
September 03, 2023

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Resume:

Janak Babaria

Phone: 825-***-****

E-Mail: adzflo@r.postjobfree.com

Objective: Position in Sales/Service/Production/Management/IT Experience :

Jan 14 – Jan 20 - Manager - t-shirt printing shop. Aug 18 – Jan 20 - Retention agent for Fido/Sprint

Mar 12 – June 12 - Assessment, Accounts and Benefits Processing Clerk (SP03) – Canada Revenue Agency. (Contract)

Sept 11 – April 12 - Production Supervisor

- Supervising a Production staff of 12 persons in unionized environment.

- Improving work environment (cleanliness, order and safety, Use of PPE, Follow statutory requirements and efficiency).

- Cut down on overtime through better utilization of workers capabilities and re-assignment of duties.

- Able to troubleshoot electro-pneumatic controls when machines broke down and avoided down time.

- Preventive and regular maintenance for peak operating efficiency.

- Counter balanced fork-lift license (electric/propane)

- Infusing team spirit and making work environment more cohesive. Aug 10 – Sept 11 Customer Service Representative – Davis & Henderson (for AT&T) May 08 – Aug 10 Parts Division – Pool and Spa Supply Store.

- Reclaimed 10’s of thousands worth of parts from trade-ins – (100% profit) Dec 07 – May 08 Customer Service Representative for Futureshop/Bestbuy online sales

- (Won $50.00 bonus for showing up on time during snow-storm) May 07- Dec 07 Pool & Spa Retailer

- selling Patio Furniture, Above Ground Pools, Pool Tables, Equipments and Accessories. Top seller for Patio Furniture and Above Ground Pools with most upgrades. (Won $1100.00 Prize for being highest seller of Mineralizer (Zodiac Pool Products) Feb 03 - Aug 06 Manager - (Marketing & Management)- California, USA

- Handling of the retail store as Branch Manager - Managing inventory, Cash registers and Supervising field service staff for a Pool & Spa Supply Store.

– Increased store sales more than 45% during 3 years since taking up the position.

– Looked after scheduling of Service techs for optimum travel time to increase work output in the field going for service calls and installs.

– In-store customer service and warranty fulfilment on behalf of manufacturers.

– 2-

Aug 95 - Feb 03 Office Manager

- UAE based marketing office as an independent profit center, taking care of day-to-day Administration, Purchasing and Inventory Control, Sales, Collection, Overseeing Exports/Imports and Documentation etc.

- Developed sales and service network for company’s products like Portable Pools, Spas, Saunas, Jetted Bath Tub Kits, Accessories and Chemicals in Saudi Arabia, CIS Countries, India and Pakistan.

- Supervised installation of the in-ground liner pool in Kazakhstan. Re-furbished tile/fiberglass pools.

- Designed brochures, managed trade shows & media advertising campaigns.- Nov 1979 - June 1995

Jan 1990 - Jun 1995 Plant Manager

Jan 1985 - Dec 1989 Sales Manager

Nov 1979 - Dec1984 Production Supervisor

- Worked in Corrugated Fiberboard Containers and Boxboard Cartons Manufacturing unit, joining as production supervisor. In 1984 was assigned to look after Sales and later on was promoted to the position of Plant Manager.

- Started in-house, production of auxiliary raw-materials which resulted in a profit rise - 10% of annual turnover.

- Changed the layout of intermediate equipments, resulting in better flow of goods in process and hence efficiency and reduction in process wastage by almost 7%.

- Modified existing machinery to accommodate manufacturing of bigger sizes, whose production would not have been feasible without heavy capital expenditure.

- Became conversant with converting different substrates like – Al Foil, Plastic films and various processes like - Gravure, Offset Printing, Spiral Winding and Extrusion Coating, when some of the production requirements were outsourced.

Educational Qualification:

YEAR DEGREE INSTITUTE CLASS

1976- 1979 Bachelor of Science University of Bombay 1st (Hons) 1981 FibreGlass

Re-inforced Plastics IIT (Madras) 1st

1976-1978

Certificate in Wet

Processingof Man-

Made Textiles

SASMIRA 1st (Hons)

1976 Higher Secondary West Bengal Board of

Secondary Education 1st (Hons)

Personal Traits:

- Great sense of humor

- Exceptional Grasping Power

- Willingness to work with own hands and

- Leading by example.

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