Customer Service Patient Care
Resume:
Henrietta Tackie
Phoenix, AZ *****
adzfl0@r.postjobfree.com
An exceptional professional who enjoys assisting patients, helping improve their quality of life. Demonstrated ability in assessing patient needs, providing care and providing customer service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mobile Phlebotomist
Vitalant - Phoenix, AZ
September 2021 to Present
• Greet blood donors and make them comfortable with the procedure.
• Draw blood.
• Safely pack and store blood for transport
• Deliver blood to proper laboratory personnel.
• Drive the company vehicle as needed.
• Work as part of a team to achieve daily production goals.
• Ensure equipment, vehicles, and facilities are in good working order.
• Maintain accurate records.
• Listening to patients concerns.
• Creating an environment where patients feel. comfortable asking questions.
• Communicating the blood collection process so that patients feel involved.
• Talking to patients during the blood collection process to distract them.
• Correctly labeling vials with patient information and date of collection.
• Responding to side effects, like fainting or nausea
• Monitoring blood flow.
• Evaluating patients' vital signs.
• Measuring the correct amount of blood.
• Properly handling the equipment used for drawing specimens. Arlington Nursing Home - Newark, OH
2019 to 2020
• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Turn or reposition bedridden patients.
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
• Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Picker
Amazon - Etna, OH
2019 to 2019
• Accurately pick products by matching numbers and product descriptions using voice audio headset. Hand stacks cases of product weighing up to 50 pounds repetitively from floor to over-head throughout the duration of the shift.
• Place the beverage products in a defined stacking pattern onto the pallet.
• Hand shrink wrap customer orders with label and move completed order to the loading dock staging area using electronic pallet jack or walkie-rider equipment.
• Report all product discrepancies or quality issues to supervision including damaged product, wrong store number, equipment issues, etc.
• Follow all safety procedures and adhere to all company policies and procedures, including the safe operation of equipment and help to maintain a safe, clean work environment to include general housekeeping warehouse duties.
• Report all product discrepancies or quality issues to supervision including damaged product, wrong store number, equipment issues, etc.
• Follow all safety procedures and adhere to all company policies and procedures, including the safe operation of equipment and help to maintain a safe, clean work environment to include general housekeeping warehouse duties.
Recognized Strengths
* Professional Appearance * Organized & Detail Oriented * Take and Recording Vital Signs
* Knowledgeable of Patient Care * CPR & First Aid Certified * Excellent Customer Service Skills
* Skilled in Medical Facility Sanitation * Prioritizes Works, * Ability to Multi-task Education
Diploma
Lakewood High School - Hebron, OH
Skills
• Cash handling
• Data collection
• Customer service
• Vital Signs
• Patient Care
• Home Care
• Packaging
• Caregiving
• Hospital Experience
• Venipuncture
• Meal Preparation
• Quality Assurance
• Phlebotomy
• Dementia care
• Hospice care
• Nursing home experience
• Catheterization
• Blood sampling
• Patient service
• Laboratory procedures
• Alzheimer's Care
Certifications and Licenses
CPR Certification
CNA
Certified Phlebotomist
Present
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