Customer Service Specialist
Resume:
Shikita Ward
Calumet Park, IL *****
adzfjn@r.postjobfree.com
Dear Hiring Manager,
I am an experienced Customer Service Specialist seeking an opportunity at your company. I have a strong track record and I'm looking forward to bringing my skills and abilities to your team. At my previous company, I had a reputation for being able to work with everyone. I enjoy figuring out what motivates people, finding common grounds and getting things done. I'm a team player, a quick learner, and extremely dedicated. I'm also good at invoicing, process development, and project management which helps me build productive relationships and also achieve solid results. In my previous roles, I've always been an skilled and hardworking Customer Service Specialist . I've attached my resume with additional details of my work qualifications. If you have any questions, feel free to reach my directly.
Sincerely,
SHIKITA WARD
Work Experience
Personal Care Aide
Illinois Department of Human Services - Chicago, IL September 2019 to July 2023
Assisting the blind and disabled with all needs, Meal Preparation, Cleaned throughly, assisted patient to all doctors appointments/ grocery store, assisted with bill pay. Assistant
Nezatech Universal - Chicago, IL
August 2019 to November 2019
Troubleshooting connectivity issues, virus & malware removal, system improvement,software updates, replaced & repair screens in laptops, smartphones, tablets, updating printers, knowledgeable of all windows,Linux, and Mac systems.
Customer Service Associate
Walmart - Crestwood, IL
April 2017 to August 2019
• Assisting with customer inquiries and resolved issues, collected/ processed payments, answered phones and processed return merchandise.
Customer Service Specialist
Speedy Cash - Chicago, IL
March 2018 to June 2019
Answering Phone to resolve common issues, customer assistance, processing information. Education
AAS in Health and Human Services, A S
Ultimate Medical Academy
December 2013 to June 2015
High school diploma
Christian Fenger Academy - Chicago, IL
August 2004 to June 2008
Skills
• Microsoft Outlook
• Customer Service Certified
• 40-45 wpm
• Network Support
• Operating Systems
Certifications and Licenses
First Aid Certification
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