PRESTON SAMPLE

CONTACT

719-***-****

adzfiv@r.postjobfree.com

**** **** ** ***** ******, Color

ado Springs, CO 80909 United S

tates

PROFESSIONAL

SUMMARY

Skilled team player with strong

background in Call Center

environments. Works well

independently to handle

assignments and always ready to

go beyond basics assignments.

Quick learner with good computer

abilities.

SKILLS

Microsoft Excel

Critical Thinking

Customer and Team

communication

Leadership

Process Improvement

Data Entry

Customer Relation Management

(CRM)

EXPERIENCE

BANK SALES AND SERVICE CONTACT CENTER REPRESENTATIVE Jan 2020 Current

USAA, Colorado Springs, CO United States

Interacted professionally with customers, informing individuals of product and made sure they had everything for the best experience possible with USAA.

Planned balanced approach combining servicing of established accounts with consistent prospecting for new business. Engaged customers and built connections to drive long-term partnerships and membership.

Resolved customer issues quickly to recapture the customer's loyalty and experience.

Maintained knowledge of current and future compliance risks to make sure to take care of USAA and our members.

Promoted safety initiatives to increase awareness and maintain risk-free environment.

Supported company mission and positive culture through honesty, integrity, and high-quality member experiences.

Ensure USAA remained complaint with state statutes using Federal systems

Validate integrity of licensing data

Research address changes in order to identify licensed and/or registered employees needing to update license addresses Researched data to make sure databases had all update license information for employees

Checked to make sure state databases were up to date to make sure USAA remained compliant

CUSTOMER SERVICE REPRESENTATIVE TEAM OF EXPERTS May 2017 Jan 2020

T-Mobile, Colorado Springs, CO United States

Recommended products and services to members and educated customers about relevant offerings.

Managed inbound and outbound calls to respond to inquiries and resolve concerns.

Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Coordinated with team members to reach sales targets by supporting complete sales cycle.

Implemented best practices in fostering exceptional customer care P

S

support and satisfying customers.

Provided expert service by communicating information to customers and following up on promises.

Opened and closed accounts and processed applications. Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.

Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer. Worked with Management to help with team productivity through tools and meets

Worked with workforce management team to start building tolls to keep stats improving for the center

TECHNICAL SUPPORT REPRESENTATIVE Mar 2016 May 2017 T-Mobile, Colorado Springs, CO United States

Communicated clearly and effectively with users, asking questions and listening actively to responses to develop understanding of technical issues.

Diagnosed technical issues, identifying, and implementing corrective solutions.

Documented and maintained records of support requests, elevations, and actions taken.

Guided users step-by-step through installations and technical fixes via phone call, email, and live chat.

Supported cellular users by quickly investigating and resolving hardware and software issues.

Spent time as Interim Senior role supporting team. CUSTOMER SERVICE REPRESENTATIVE Dec 2014 Mar 2016 Startek Health, Colorado Springs, CO United States Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

Trained new representatives on center programs and policies. Utilized organization's computer system to look up and record information concerning customer accounts.

Helped to pilot leadership growth programs

Worked to develop the Six Sigma Program on site

Selected for management training due to demonstrated expertise in customer relations

Able to effectively adapt to new situations and clients that require different skill sets and task goals

Constantly sought new challenges from my leaders to free them to use their time with the other agents more efficiently

EDUCATION

GOOGLE DATA ANALYTICS PROFESSIONAL CERTIFICATE - DATA ANALYTICS Jan 2022

Coursera

CERTIFICATE - SALESFORCE SALES OPERATION Jul 2021

Coursera

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