Customer Service Care

************@*****.***

MUMBAI, INDIA

EDUCATION

BACHELOR OF COMMERCE

M.K COLLEGE OF COMMERECE- MUMBAI UNIVERSITY

H.S.C

PRAGATI JUNIOR COLLEGE OF COMMERCE

(BOARD OF HIGHER SECONDARY EDUCATION OF MAHARASHTRA) S.S.C

LITTLE BIRDS HIGH SCHOOL

(BOARD OF SECONDARY EDUCATION ANDHRA PRADESH

WORK EXPERIENCE

SKILLS First Advantage Pvt Ltd

Operation Executive (Education Department Background Verification) - (April 2021) RESPONSIBILITIES:

Working with the First Advantage in Verification Department for Education Department Where we verify the Educational Background Details of candidates and Update the Details in Companies Tools.

Communicate and Interact with Fulfillment Departments regarding Issue Related to the Verifications, Criminals, Specific Rush Order Requests and Overall Assistance to enhance and Improve the Rapid Resolution of Client Issues and Requests Ensuring that all requests and Case Management Workflows are resolved in a timely manner to meet Contractual SLAs and Client Expectations.

Resfeber labs Pvt Ltd (Porter) - Mumbai, Maharashtra Customer service Executive (June 2017 to December 2020) RESPONSIBILITIES: RESPONSIBILITIES:

Inbound Customer Care

Receiving calls and serving customers by providing product and service information, resolving product and service problems, answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Maintains customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution on Time Basis.

SCMS Team.

Coordinate with Sales and ensure deployment of Required vehicles as per Target Date. Manage the quality and efficiency of all vehicle to optimize customer experience. Follow-up and monitor progress on all the Contracted Vehicles assigned at the Warehouses. Replacement of Vehicles and Achieving the overall Target Assigned at the Client End. Keeping the Records of Contracted Vehicles of Assigned Clients and Forward to the Company.

Priyesh Asher

Graduate

MANAGING DAY TO DAY OPERATIONS, INVENTORY MANAGEMENT AND CONTROL, LOGISTIC SUPPORT, TECH SAVY EXPERIENCE AND EXPERTISE IN CUSTOMER SERVICE, PROBLEM SOLVING AND INTEPERSONAL SKILLS

MS - OFFICE

Logistics Support

Team Handling

Management Supply

Chain Solutions

Skills Time Management

Multi-tasking

Tech Savvy

932*******

LANGUAGES

ENGLISH

Full Professional Proficiency

HINDI

Full Professional Proficiency

TELUGU

Full Professional Proficiency

GUJRATHI

Full Professional Proficiency

HOBBIES

Playing Volleyball

Listening Music

Stock Markets

Desire to Learn New

Things

AMBICA TRADERS (Kurnool Swastik Oil Factory)

Supervisor (January 2016 December 2016)

RESPONSIBILITIES:

Handling Ongoing Daily Activities and Completing Task Assigned on Time in the Factory Stock Management and Inventory of Incoming is Checked and Keeping a Record of Data in the Books and Cross Verifying of Outgoing Goods Stock List are Loaded in the Vehicle and Dispatch on Time and Following Up For the Delivery Status of the Vehicles to track and Update to Client for Urgent Delivery’s. Co-ordinating with Clients for Requirement of the Stocks and Offers rolling out to Improve the Business Sales.

TINYOWL TECHNOLOGY PVT LTD

Customer service Executive (March 2015 to November 2015) RESPONSIBILITIES:

Answering calls politely and professionally to provide information about services and products. Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.

Processing or taking orders, filling in forms and applications. Follow up to ensure that appropriate action has been taken on customer requests and complaints.

Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

EPICENTER TECHNOLOGIES PVT LTD

Customer service Executive (October 2012-May 2014) Tasks

Inbound Customer Care

Updating records of customer interactions and Updating Profile Details and Register Demo or complaints if Any related to L.G(Electronic Goods) Installation Request of L.G Products and booking service request as per the customer convenient time and Follow up with Respective City Heads Under Escalations and Complaints Online Troubleshooting (Technical Support)

We got trained for HOME ENTERTAINMENT to provide online solutions for some products that we use to show the interest and Talent to achieve the targets by solving as many as we can close and if in case the resolution given is not worked or Not satisfied to customer we used to Book a technician Visit request at Customers Place. PERSONAL DETAILS:

● Date of Birth : 06/01/1991

● Age : 31 years

● Gender : Male

● Marital Status : Married

● Nationality : Indian

Declaration:

I hereby declare the above information to be true and complete to the best of my knowledge. DATE Yours Faithfully,

Priyesh P Asher

Contact this candidate