Data Entry Customer Service

Shenequia Smith

**** *. ******** ******. ***-**

Garland, Texas 75150

Professional Experience:

Metasys Technologies Inc-

Fujitsu North America, Inc.

Richardson, Texas 75082

February 8-Current

•Running reports- UKG, UTA Time & Attendance, and SAP

•Data entry (W-4, Direct Deposit, State Changes, etc)

•Assisting with Payroll Processing (UKG, UTA Time & Attendance, and SAP)

•Auditing Payroll(Excel Spreadsheets and Reports from UKG, UTA. And SAP)

•Filing

•Preparing Funding Request for US and Canada

•Monitoring payroll mailboxes

•Scanning and Save Old Files to the Hard Drive for Digital Storage

Roberthalf-

Elara Caring Home Healthcare

Dallas, Texas

September 29-November 2022

•Assisting with Visit and Time Verification of hours worked by their field staff - their staff in the field is at home health care nurses.

•Verify GPS locations of visits being conducted and ensuring the billing system has the correct GPS coordinates to fix errors.

BluStone Staffing- Blucora/TaxAct

Taxact Xpert/Customer Care Tax Consultant

Dallas, TX (Remote)

March 7, 2022-May 1, 2022

•TaxAct Xpert Customer Care is a seasonal job.

•Provide support to external customers.

•Assist customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations.

•We apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries.

•We interact with customers utilizing strong written and verbal skills as well as deep customer empathy.

Pinnacle Group-AT&T Business Services

Operations Management/Customer Advocacy & Services Management- Dallas, Texas

October 11, 2021– March 11, 2022

•Deal Operations (DOL)

•Functions that interact with sales, vendor, customer

•Services

•Coordinate with various groups to oversee post-sale activities of multiple deals.

•Collect and record complete and accurate customer data in accordance with contracts.

•Submit and record internal tracking data.

•Forecast, track, and record order and billing data for multiple deals.

•Interface with customers, suppliers and internal groups

•Validate, approve, and record vendor invoices in accordance with contracts.

•Validate, record, and trigger bill processing for invoice generations in accordance with contracts.

•Coordinate resolution of ordering and billing disputes.

•DMOQ

•Deliverables

•Count of active deals

•Count of orders submitted

•Count of bill triggers submitted

Spectraforce Technologies Inc - Raleigh, NC

September 27, 2021– December 28, 2021

Research Specialist-Florence, SC – Remote

•Researched /resolved mortgage loans and lender’s place insurance level inquiries and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects.

•Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking, and property loss.

•Research and respond to inquiries and prepare responses to customers and clients.

•Initially works in a single client/functional environment due to limited knowledge and skill set.

Lockbox Specialist 3rd Shift

BC Forward-Bank of America, Dallas, Tx

April 5, 2021-July 7, 2021

•This position is responsible for receiving and logging incoming USPS mail.

•Receive overnight mail and deliver to production for same-day processing.

•Operate high-speed mail sorter and perform routine equipment maintenance.

•LVE (Key from image) keying for unidentified mail during automated sorting. Utilize mail lookup tool for Bulk Mail, Reject Mail, Miss-sorts, and Closed Mail Sort manual mail by type ie; AIC, Match & Compare, and Special M & C

•Prepare mail trays for delivery to the production floor.

•Responsible for preparing closed account mail per forwarding instructions. Forward prepared closed mail package to Operation Process Support for mailing.

•Responsible for preparing closed Return to Sender mail for return to the Post Office

•Responsible for preparing "Non-Bank Mail" for return to the Post Office. Document / track hourly deliveries to the AIC teams via; delivery custody forms, date/time tray tags, and mail log information for inventory reporting

•Responsible for inventory reporting and tracking on site Sharepoint Maintain sort patterns utilizing daily Implementation notices and updates.

•Responsible for archiving imaged work from production which include: retrieving boxes from production and delivering to storage room, completing tracking process for recall and managing the off site storage process.

•Ensure adherence to regulatory requirements such as HIPAA and PCI standards.

•Proactively identify and manage risk, leveraging the Risk Framework.

•Understand and live the values that support our culture.

Spectraforce Technologies Inc - Raleigh, NC

Nov’20 – Feb’21

Customer Service/Patient Access Specialist

•Provided advanced services to patients, providers and caregivers.

•Services could include but not limited to a Billing and coding support.

•Claims assistance, tracking and submission.

•Prior authorization assistance and tracking.

•Coordination of benefits. Benefit verification result call.

•Welcome calls Advanced alternate coverage research. Appeals/Denials. Intakes and reports adverse events as directed.

•Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

•Established themselves as regional experts regarding payer trends and reports any reimbursement trends/delays to management team (e.g. billing denials, claim denials, pricing errors, payments, etc.).

•Processed any necessary correspondence.

•Coordinated with internal and external service providers to ensure services are performed in accordance with program policy and within expected service level agreements (SLA).

•Maintained confidentiality regarding all patient sensitive information.

•Worked on problems of moderate scope where analysis of data requires a review of a variety of factors.

•Exercised judgment within defined standard operating procedures to determine appropriate action.

•Required to be self-motivated, working from a queue (phone or system). Expected to perform work in accordance with defined standard operating procedures. Management will monitor queues and provide active feedback as required.

•Performs related duties as assigned, could include well defined services generally performed by other program representatives (e.g. benefit verifications, PAP determinations).

Bravens Inc - Richardson, TX

Mar’20 – Aug’20

Administrative Assistant

•Printed/Copy/Scan RFE Documents to Server and add to Shared Drive

•RFE Intake Processing

•RFE Response Filing

•UPS Shipment

•Researching/Logging/Updating Master Tracker Daily (Excel)

•Researched Employees Information in GIOPS/GICS for Visa status, etc

•Provided support for Global Immigration

•Communication with Employees, Staff, etc through Email, Help Desk, and Skype.

EmployBridge - Irving, TX

Sep’19 – Nov’19

Payroll Coordinator -CPM

•The CPM (Data Entry Specialist/Payroll Coordinator) will retrieve and input time collection data into various systems.

•Worked as a liaison between the branch and the Shared Service Organization to insure timely submission of payroll and billing data. This position will report to the CPM Manager and be located in our Corporate Dallas Business Service Center in Irving, TX.

•Monitored direct email and payroll email boxes frequently to ensure timely and courteous responses to any inquiries, requests or updates

•Managed the collection and keying of multiple branch payrolls for field associates

•Ensured time is approved for processing

•Ensured accuracy and calculation of time received

•Ensured payroll is compliant for basic payroll i.e. Overtime etc., bonus

•Entered time into LPM from received timecard

•Uploaded clocks into LPM

•Reviewed reports out of People Net, Time Trak and bridges to balance hours against TMT

•Reviewed and create PBA upload

•Balanced and submitted to Payroll Processing

•Managed relationship with branch

Adecco- Fossil Headquarters - Richardson, TX

Jan’19 – May’19

Data Entry/Legal File Clerk

•Updated and Organized files for Fossil Legal Department. Scanning and filing License, IDMA's,

•Certifications, Patents, and Contracts, into the company shared drive electronically and into physical files.

•Packed and stored old files in the company cage (storage dept.) • Created new files and add inserts daily.

•Hole punched documents and create Binders and cover sheets, inserts, etc.

•Updated index documents keep filing room clean and neat.

•Created and print labels.

•Updated minutes and other document information from meetings, audits, finance, etc. Alpha Numeric Filing, Data-Entry, Internet, Email, etc.

Adecco @ AlticeUSA - Plano, TX

Nov’18 – Jan’19

HR Data Associate

•The Data Entry professional that handled a high volume of administrative processing into company software with a great deal of quality and accuracy.

•Provided top tier customer communications while providing effective and efficient service.

•Accessed and maintained relevant employee/company data in the client's system.

•Handled sensitive and confidential information on a daily basis.

•Required a focus on execution and efficiency by continually exploring opportunities to improve process, maximize efficiencies and reduce costs.

•Provided Chat and Email assistance daily.

•Communicated with Payroll concerning data updates and changes concerning payments.

•Updated Position/Job Data information concerning employees.

•Transferred and updated employees with Department, Promotions, and Job changes.

•Handle all Corrections, Create, and Delete positions in PeopleSoft.

Experis at IBM Pepsico - Plano, TX

Aug’18 – Sep’18

Accounts Payable Processor

•Processed Invoices for payment. Auditing previous processing checking for accuracy.

•Data Entry using SAP, Cisco, Image Vision, and Microsoft Excel, Outlook, and Skype.

Experis-IBM Pepsico - Plano, TX

Jul’18 – Aug’18

Operational Clerk-Fixed Assets

•Provide support to the Fixed Assets team on daily administrative works such as pulling invoices, filing, etc.

Pulling and organizing invoices pulled from Image Vision.

Supported filing and asset tag mailing.

•Helped data input when needed.

Akorbi Workforce-Liberty Mutual -Plano, Tx

May’18 – Jun’18

Records and Imaging Clerk/Customer Rep Operator

•Answered, Researched, and Transfer red-call to the right Adjuster, etc.

•Provided an update to clients when available.

•Created, process and maintain files per customer specifications.

•Indexing and imaging.

•Retrieve files as outlined in contract performance standards.

•Maintain all logs and reporting documentation, attention to detail.

•Operating mailing, copy, fax and mail equipment.

•Shipping & Receiving. Hospitality – Conference room service.

•Pick-up and deliver mail, parcels, copy jobs and faxes to customers.

Akorbi Workforce@CISCO – Richardson, TX

Mar’18 – Apr’18

Lobby Ambassador

•Schedule, Log, Meet, and Greet all Visitors for meetings, etc. • Input and Create Labels for visitors in Excel,

•Search for Employees on Job Database.

•Distribute Temporary Badges by using a security system that uses photo identified employees.

•Daily Log and Monitor all guests and submit a weekly total to Supervisor on Friday.

•Receive and Distribute Incoming deliveries for employees.

•Communicate with Security for any strange issues or problems.

Teletech @FEMA - Plano, TX

Nov’17 – Nov’17

Customer Service Representative

•As a Tele Tech Hurricane Harvey Relief Customer Service Representative was directly supporting those in need of emergency assistance, housing, and referrals to other support organizations, Keying in applicants information.

•Searching database for emergency assistance.

Akorbi Workforce @Santander - Dallas, TX

Oct’17 – Oct’17

Imaging and Records Clerk

•Index and image documents, retrieve files as outlined in contract performance standards, Pick up and deliver files to designated locations (internally) at customer request, Re-file documents as per customer specifications, coordinate off-site storage as needed,

•Utilized various computer applications (data entry and word processing functions) as appropriate.

Operating mailing, copying, scanning documents, and mailing correspondence.

•Lifted large bundles of mail. Keying alpha-numerically.

IMPRIMIS STAFFING - Dallas, TX

Dec’16 – Mar’17 File Clerk

Updated filing system, organizing files, put documents in alpha-numeric order, insert into old files.

Create new files and destroy duplicate files.

Leggett & Platt Inc - Dallas, TX

Feb’16 – Oct’16 Pricing Clerk

•Keying Quotes daily for products and sales. Sorting and Filing Customers information (check copies, work orders, and receipts.

•Check, Respond, and Update email and voicemail in the order received daily.

•Check vertex online for updated tax information.

•Update files with Tax Certification and email corporate for update.

•Call customers for updates on tax information when needed.

•Key in new orders and or update information in the system.

Raytheon/22nd Century - Garland, TX

Nov’14 – Dec’15

Training Coordinator

•Set up for training classes at Raytheon. Traveling to McKinney and Plano to also set up training. Order

•Catering, Class Materials, and Supplies for all Training, Schedule appointments for the use of training

•classrooms in Garland, McKinney, and Plano. Answer calls, check, log, and distribute voicemails, Email from Lotus Notes, Data Entry in Excel, Copy, Print, and File and or Organize.

•Order work supplies as needed. Print Name Tags, Certificates, and Labels for Employees in Training classes.

Education:

University of Phoenix - Dallas, TX 2023

Bachelor's in Psychology

Dallas Baptist University - Dallas, TX 2015

Non-Degree in Basic Education

Justin F. Kimball H. S. - Dallas, TX 1992

High school or equivalent in Basic Studies

Contact this candidate