Security Operations Technical Support
Resume:
Michael J Sawdey
Centreville, Virginia 20121 United States
Mobile: 843-***-****
Email: ******************@*****.***
Availability: ANY time.
Job Type: Permanent, Telework
Work Schedule: Full-time
Desired Locations:
Alexandria, United States
Work Experience:
Office Manager
Potomac Urology
1800 N. Beauregard St. Suite 300
Alexandria, VA
6/2023 - 7/2023
Hours per week: 40
Duties, Accomplishments and Related Skills:
I managed and over saw a team of 20 personnel daily on site as well as Monitor budget and billing payments
Order medical and office supplies
Develop and implement office policies and procedures Supervise office staff, including receptionists, secretaries and cashiers Maintain medical and staff records
Liaise with doctors and nurses to identify potential office dysfunctions Arrange cleaning staff and emergency maintenance services as necessary Provide informative material for patients
Generate inventory records
Ensure compliance with current healthcare regulations, medical laws and high ethical standards
Supervisor: Dana 484-***-****)
Okay to contact this Supervisor: Yes
Civilian Network Admin
MS Military Department
144 Military Drive
Flowood, MS
2/2021 3/2022 -
Hours per week: 40
Duties, Accomplishments and Related Skills:
Conducted Network Admin support operations
Duties include as follows.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company ( In person or over the phone). Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
Training more junior staff members.
After two weeks I was promoted to a Network Admin on camp Shelby MS where I managed a network valued over one million dollars and around 200,000 in equipment on stand by for install and replacement.
The Network was a weave spanning the entire military compound that I managed and inspected for breaks in fiber lines copper lines and any communication failures found within the network. I worked along with the Military Network team on site but managed the entire WI-FI civilian network as a separate network per Regulation. I averaged around 11,000 users on slow days ranging up to around 60,000 users during training events on base I would install new WI-FI upon request for key locations to ensure connectivity for the troops on ground during events while ensuring no dead zones were found.
Analyze network performance and identify technical solutions to improve availability, throughput, and utilization in support of operations. Manage operations and configuration of network infrastructure, including routers, switches, and WAP.
Sent to and completed A+, Network+, Security + courses at Camp Robinson AR. Acted as Direct POC for Marsoc and Special Forces while on base for all and any WI-FI and commercial network need.
8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 3/10 Network Administration
Cisco Products
Active Directory
System Administration
System Implementation
Network Infrastructure
Information Technology
Team Management
Supervisor: Chief Spiers (1-601-***-****)
Okay to contact this Supervisor: Yes
IT level one Help Desk support.
Swire Coke Cola.
12634 S 265 W
Draper, UT
7/2019 - 7/2021
Hours per week: 43
Duties, Accomplishments and Related Skills:
Conducted level one IT support from Swire Coke Cola Regional HQ facility. Duties include as follows.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company ( In person or over the phone). Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
Possibly training more junior staff members.
SAP Support and trouble shooting.
Conducted remote support with Ivanti access software. Supported personnel across five different states and dozens of facilities. Office 365 Admin,
Dayforce Admin,
Incident Ticket system,
Margin Minder Admin,
Assembled Shortell phone systems.
8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 4/10 Supervisor: Mike Miller 801-***-****)
Okay to contact this Supervisor: Contact me first
Security Assistant
Department of Veterans Affairs. (This is a federal job) 500 Foothill BLVD
Salt Lake City, UT
3/2019 - 7/2019
Hours per week: 40
Series: 0086 Security Clerical and Assistance
Pay Plan: GG - Grades Similar To General Schedule. Grade: 5
Duties, Accomplishments and Related Skills:
Answered the phone and talks with callers in order to determine the nature of a particular emergency pertaining to the VA police and Hospital grounds and Veterans.
•Decides on a plan of action and summons officers to react
•Coordinates the efforts of officers while in route to the scene
•Calms and reassures people who are waiting on emergency services
•Records information relating to a particular incident for possible use by investigators later
•Advises individuals on certain actions to take while waiting for help to arrive
•Reaches out to other agencies if additional help is needed outside a particular department
•Communicates with officers at the scene in order to ensure that a situation is fully resolved
•Tracks the location of vehicles that are responding to a particular incident CC Systems- Operated a CC security camera with over 300 Live feeds. Operated both Vista and UCJIS systems to identify personnel and check for criminal records.
Supervisor: SGT. Crosbie 801-***-****)
Okay to contact this Supervisor: Yes
Custom Protection Officer
G4S Security Operations
Salt Lake city
Salt lake, UT
7/2018 - 11/2018
Hours per week: 44
Duties, Accomplishments and Related Skills:
8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 5/10 Security operations at assigned locations within Salt lake city Utah current assignments as follows.
Asahi Gold Refinery security operations
Salt lake city Airport Security operations
Supervisor: Keith Mayhue 843-***-****)
Okay to contact this Supervisor: Contact me first
Detention Deputy Sheriff
Charleston County Sheriff Office
3691 Leeds Ave
Charleston, SC
12/2017 - 7/2018
Hours per week: 86
Duties, Accomplishments and Related Skills:
Dependable Detention Officer with extensive experience in security and corrections. Comprehensive knowledge of constitutional rights of prisoners law enforcement detainment policies and practices reporting management systems and prisoner escort practices and techniques. Adept at establishing effective working relationships with department staff other law enforcement agency staff and the public. Inmate rights
Restraint techniques
Ethical standards of conduct
First aid and CPR certified
File and record maintenance
Recreation activity planning
Trained in defensive tactics
State and federal laws knowledge
Armory and key control
Visitation guidelines understanding
Supervisor: LT. Duval 843-***-****)
Okay to contact this Supervisor: Contact me first
Security Supervisor
G4S Security
2420 mall DR
Charleston, SC
3/2017 - 12/2017
Hours per week: 90
8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 6/10 Duties, Accomplishments and Related Skills:
Oversaw day to day Security operations for Roper ST. Francis Hospital in Charleston SC downtown and west Ashley site. I oversaw the Detail that worked the ER as well as BMU and other areas of the hospital prepared to respond to any situation that may occur. I monitored my staff by patrolling with them on foot. I was responsible for monitoring the electronic surveillance equipment used on the premises. Each day I assign areas for my officers to patrol and presents a list of potential problems my officers should be on the lookout for. If someone is caught trespassing or committing another crime, I oversees the transfer of the accused person to the custody of local law enforcement personnel. I worked with staff to develop safety plans for the buildings I monitors. I also lead periodic safety drills for employees and patrons in the business. Also tended to the nurses needs in assistance with patients they may have become out of hand many times being Vets and using my status as a former Army Sergeant to connect to them to diffuse the situation. Supervisor: Robert Rodrick 423-***-****)
Okay to contact this Supervisor: Yes
Operations Assembler
MODIS (assigned at Google Data Center)
1669 Garrotte Ave
Moncks Corner, SC
1/2017 - 3/2017
Hours per week: 40
Duties, Accomplishments and Related Skills:
I gave direct support to a Google Data center as a operations assembler in assisting Googlers in Data security operations as well as logistical support. Ensured Hard Drive retrieval and wipe ensuring integrity of hardware prior to repackage and shipment to the Google Logistics team.
Worked on numerous and varied large scale data-center migrations and/or outsourcing, including business continuity/DR, data replication, virtualization, etc. Consistently developed strong working relation and confidence of both Management and Technical teams for new opportunities. relationship through implementation ensuring proper internal priority and time objectives along with overall customer satisfaction. Monitored mainframe equipment to ensure 100% data storage. Resolved system interventions and data backup errors. Maintained tape/disc library.
Media rotation
Provided quality customer service to internal and external customers to ensure system uptime.
Acted as liaison between control center and IT administrators to resolve complex hardware problems.
Replaced hardware for Data Towers IE drives, SSD's, as well as replaced parts, Ran cable, 8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 7/10 populate and depopulated racks, swapped tapes and other various manual operations related tasks as a member of the Google team.
Key Responsibilities consist of.
Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Maintain cleanliness of working environment
Assemble/disassemble and populate/depopulate equipment racks. Disassemble broken or failed hardware equipment and replace parts per defined process using hand and / or power tools
Run/install Ethernet and fiber optic cable per defined process Maintain a support tracking and problem resolution database with all pertinent information from the onset of a problem through its resolution. Supports user access to various information systems including, but not limited to promoting correct system utilization and practices; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; password management (deleting and resetting passwords).
Directs escalating and technical problems to an appropriate next-level support tier when initial troubleshooting fails. Use all possible resources to solve the work order before referring more difficult problems to appropriate levels. Operate bar code scanners and associated software tools Follow detailed instructions and perform other tasks as directed. Possessed a positive attitude and able to work well within a team oriented environment. Attended classes on current Data Hardware operations in A plus Practical, A plus Essential, as well as Network Plus.
Supervisor: Benjamin dose 712-***-****)
Okay to contact this Supervisor: Contact me first
Sergeant Army Recruiter 79R/13B
U.S Army
975 Bacons Bridge Rd
Summerville, SC
11/2003 - 3/2016
Hours per week: 85
Duties, Accomplishments and Related Skills:
Worked every single aspect of an Army Recruiting Center. Every office position from secretary to Manager. Have lead 10 recruiters and up to 60 individuals who had joined the Army, and have yet to ship to Basic Combat Training. I have Manged the office as a secretary, from performing routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers. To managing and was responsible 8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 8/10 for planning, directing and overseeing the operations of daily Recruiting functions and activities.
Establishes and maintains contacts-
Contacted, interviewed, and advised civilian personnel to obtain qualified applicants for enlistment into the Army. Contacted representatives of schools, public officials, personnel managers, parents of prospective applicants, religious and civil leaders, and others to present the Army as an employment and career opportunity. Presented formal and informal talks on advantages of the Army at civic and service organizations and student bodies.
Advertising-
Distributed and displayed recruiting publicity material. Established liaison with local radio, television, and newspaper agencies. Wrote, edit, or presented recruiting material for use by local communications agencies. Lent and exhibited motion pictures for civic, fraternal, and service organizations and educational institutions. Conducts interviews-
Interviewed and counseled prospective enlistees. Discussed individuals aims and goals to include security, personal aptitudes, training opportunities, job satisfaction and stability, advancement, prestige, and military life. Explained Army benefits including: medical care, dependent allowance, housing, reenlistment bonus, retirement program, military/civilian educational opportunities, travel, recreational benefits, and all similar programs. Evaluated applicants' occupational, educational, and psychological background to determine Army programs with specific individual appeal. Explained occupational and organizational structure of the Army to applicants, parents, and interested groups of individuals.
Evaluates applicants-
Administered and scored screening physical examination, and enlisted screening test of applicants and counsels with regard to reasonable occupational aspirations within the Army. Counseled disqualified applicants. Assisted in administration of Armed Services Vocational Battery (ASVAB) and explains results to school officials and students. Administration-
Advised applicants of disqualification's which are waiverable and assists preparation of waiver application. Gathered individual data and prepared forms and documented incidents to enlistment processing. Arranged for transportation, meals, and lodging for applicants where required. Maintained prospect card files, school program folders, and prospecting lists. Assisted in market research and analysis of recruiting territory and makes appropriate recommendations to the station commander (Manager). 8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 9/10 Fork lift Operations- While conducting equipment accountability and relocation Operated Electric and Gas powered fork lift to load Connex and Tricons. Conducted Fork lift operations for over six months while in Afghanistan during largest compound relocation of U.S forces in Afghanistan.
Supervisor: Michael Mower 315-***-****)
Okay to contact this Supervisor: Yes
Education:
GED Little Rock, AR United States
High school diploma or equivalent 10 / 2003
University of Phoenix Tempe, AZ United States
Some college (no degree)
Credits Earned: 18
Major: Project Management
Trident Tech Charleston, SC United States
Technical or occupational certificate
Major: A plus essential
Relevant Coursework, Licenses and Certifications:
Completed A plus Essential class.
Trident Tech Charleston, SC United States
Technical or occupational certificate
Major: A plus Practical
Relevant Coursework, Licenses and Certifications:
Completed A plus Practical course.
Trident Tech Charleston, SC United States
Technical or occupational certificate
Major: Network Plus
Relevant Coursework, Licenses and Certifications:
Completed Network plus Course.
Job Related Training:
A plus pratical complete.
A plus Essential complete.
Network plus complete.
U.S Army Recruiters course complete.
Sergeant Warrior leadership course complete.
Charleston county Sheriff Office Deputy training courses Complete. Unit Armor, Unit NBC officer, Unit Movement officer complete. Utah Armed Guard licensed with CPR.
Affiliations:
8/17/23, 5:55 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 10/10 U.S Army - Retired Vet
References:
Name Employer Title Phone Email
Christopher, Justin U.S Army HRC
Command
Sergeant First
Class 843-***-****
Lieske, Michael VBA SGT/Mr 208-***-****
Mower, Michael U.S Army USAREC Sergeant First
Class 315-***-****
Rodrick, Rober G4S Security Director 423-***-**** Schwartz, Thomas U.S Army Sergeant 904-***-**** Indicates professional reference
Additional Information:
• Physical Security operations
• Secret Clearance
• Leadership
• Detail orientated
• Adaptive to any situation
• Accountability
• Integrity above reproach
• Performs well under pressure
• Critical Thinking
U.S Army Recruiter Experience in leading and training U.S Soldiers for over ten years in an extensive variety of fields ranging from security operations to logistics. Effectively trained over 200 Soldiers in day to day operations career development, Equal Opportunity, Sexual Harassment prevention, Drug and Alcohol awareness, Physical security and accountability. Counseled and interviewed applicants. Mentored soldiers.
• Completed A plus Essentials and A Plus Practical attended Security plus classes as well. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Social Media platforms Facebook, Twitter, LinkedIn, Instagram, Google Hangouts, Skype.
Contact this candidate